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Call Center FurnitureFeature Articles on Call Center FurnitureMSL Interiors, a supplier of office and call center furniture, announced the launch of an office design service. The service helps businesses 'fit-out' their premises and create the perfect office space. Before installing the furniture the company produces visuals and 3D images of the proposed office layout so that clients can choose from a custom-built solution.
5/21/2012 9:09:20 AM EthoSource, a company specializing in used office furniture including call center furniture, announced it has donated cubicles, seating, private offices, filing and lounge furniture to Berks Women in Crisis (BWIC), which provides free support and shelter to victims of domestic violence.
5/21/2012 8:00:00 AM Most people remember the year 1963 as the year that President Kennedy was assassinated. It was also the year of the first X-Men comic book, introduction of Tab cola, and the creation of one of the most popular office chairs to ever hit the market, Charles Pollock's Executive Chair. In fact, the chair remains a staple in the Knoll product lineup today, and could be considered for your call center furniture.
5/16/2012 9:06:15 AM A recent J.D. Powers five year study revealed organizations which improved customer service increased shareholder value by 52 percent, while organizations whose service declined lost 28 percent of their value. TARP Worldwide research indicates that 2/3 of customers in most markets do not buy primarily based on price; they buy on convenience, service and word of mouth.
5/15/2012 10:46:21 AM When talking about furniture layout, call center furniture might not be the first thing that comes to mind. Perhaps furniture layout makes you recall that exquisite table you saw in Pottery Barn, but believe it or not, how you arrange furniture in your home is a lot easier than planning furniture for call center furniture.
5/8/2012 9:06:52 AM Call center furniture company Populas Furniture recognizes the importance of protecting the environment and using resources intelligently, so it continuously evaluates its products to maximize customer usability.
Rehabmart.com, an online e-commerce company that sells rehabilitation and medical supplies, has entered into a distribution partnership with Populas to offer ergonomic, ADA compliant and LEED certified furniture to a larger consumer base.
5/7/2012 3:55:51 PM Combining science, technology, engineering, and mathematics in real-world lessons, STEM education helps students make connections between school, work, and the global economy. STEM's goal is to increase America's talent pool by improving K-12 mathematics and science education to keep the U.S. in the forefront of innovation and technology. Interior Concepts furniture and room design will help to facilitate STEM curriculum and programs to maximize learning.
4/30/2012 11:30:23 AM Gladiator GarageWorks has introduced its new concept office suite that is ideal for businesses of all sizes. The company has expanded its portfolio of designs after its successful innings in garage sector.
4/30/2012 9:06:42 AM We all know that sitting all day is bad for us, but just how bad? Recent articles point to information that shows that sitting down all day is very bad for us, even if we exercise regularly. Sitting for large amounts of the day increases the risk of obesity, diabetes, heart disease, and more. Besides taking regular breaks to move around the office, the other obvious answer is to spend more of the day standing.
4/25/2012 10:43:02 AM Call center furniture plays a key role in the effective functioning of a call center. Ergonomically designed call center furniture not only improves employee productivity but also helps call centers efficiently utilize space and accommodate maximum agents.
4/23/2012 8:00:00 AM Call center furniture manufacturer Interior Concepts recently launched a new website with improved features such as improved navigation, updated images, testimonials, and a video library featuring 3D virtual product tours.
4/17/2012 10:00:33 AM The furniture within the professional environment can have an impact on the performance of those working within that environment. Interior Concepts is one company offering solutions to fit any office or call center. So why should customers choose to work with Interior Concepts? According to this call center furniture provider, it's all about customer satisfaction with customized solutions.
4/17/2012 9:04:23 AM Interior Concepts will be exhibiting its call center furniture and other office furniture products at the 2012 ATA Convention & Expo April 29 to May 2 in Hollywood, Fla.
The ATA is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound and outbound contact centers, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.
4/10/2012 12:50:10 PM The economic recovery, so far, has been patchy. Just about the time we think things are growing at a faster pace, the progress slips back a bit and continues sluggishly...at least until the next minor surge.
4/9/2012 10:18:45 AM The days of the metal filing cabinet may be numbered as companies are increasingly turning to electronic means for capturing and storing information. For Steelcase, a company who earned its reputation in the market for its metal filing cabinets, it's time to change its identity. Now that the company's 100 year anniversary has arrived; what better time to re-launch its image?
4/3/2012 3:37:15 PM If you're reading this, chances are you're sitting down, which means you're probably doing damage to your body. According to several reports lately, people who work jobs that involved sitting for long periods of time increase their chances of a heart attack.
4/2/2012 12:08:58 PM A clean technology spinoff of Cornell University, e2e Materials, today unveiled it has engaged the product design expertise of furniture industry legends Carl Gustav Magnusson and Emanuela Frattini Magnusson.
3/27/2012 5:27:57 PM In a recent column on postbulletin.com, Wes Emmert, sports and athletic performance manager for the Olmsted Medical Center, discussed the ergonomics of office furniture.
3/26/2012 3:01:43 PM The budget for the Montgomery County chapter of the National Alliance on Mental Illness does not allow extra money for Executive Director Katie Slye-Griffin to purchase office furniture for her staff of 20 employees. Slye-Griffin and her assistant used to walk around the office of their nonprofit organization piecing together shoddy furniture. That's where the Kane Furniture Bank came to the rescue.
3/19/2012 1:31:49 PM In the past, employee workspaces were confined to a limited range of options. Retail and manufacturing workers toiled at their places behind counters and help desks in stores or on the assembly line. White collar workers found themselves shoehorned into offices or ubiquitous, identical cubicles. More and more, however, organizations are looking to enhance worker productivity and communication with more open and flexible workspace designs.
3/19/2012 11:24:44 AM If you're looking for an excuse for your poor work performance, tell your boss it's the office's fault. Fastcoexist.com shares three worst environmental productivity killers within your office building and the solutions on how to cure them.
3/14/2012 10:20:23 AM Interior Concepts, a furniture manufacturer for schools, call centers and offices, has partnered with Siloam Springs School District in northwest Arkansas to provide furniture for its new high school. Interior Concepts provided furnishings for office areas, reception stations, and resource rooms, as well as tables, computer furniture, instructor desks, and podiums for the new school.
3/12/2012 11:59:04 AM Interior Concepts specializes in call center furniture with design experts who work with call centers every day designing functional spaces. Those designing a call center or contact center can follow Interior Concepts' design ideas to make their call center space as productive as possible, while keeping employees satisfied in their workspace.
3/8/2012 4:11:10 PM Today, roughly a quarter of our nation's population spends the majority of their days in school buildings, while the majority of adults spend their time in office buildings. School and office buildings alike are in need of repair or replacement to ensure healthy conditions.
3/6/2012 12:47:56 PM A smartphone app created by Furnishapp.com, which allows users to place furniture around a room, an office or even a call center space virtually, received the top prize at the first Evansville Startup Weekend. The Funishapp.com technology is targeted toward interior designers and furniture companies.
2/28/2012 12:45:33 PM New Jersey's School districts, local governments, non-profit agencies, and call centers can now use cooperative purchasing contracts awarded by national programs including the PEPPM Technology Bidding and Purchasing Program and the Keystone Purchasing Network (KPN).
2/27/2012 3:06:10 PM To make your call center cubicle more private, make use of space, colors and design as minor alterations can improve your mood and style of work. Call center cubicle and call center furniture may not be as luxurious as a private office, but it is possible for you to incorporate creative decorating ideas in order to foster positive energy in your work area and even enhance your self-esteem.
2/22/2012 3:29:42 PM Nowadays, traditional offices and call centers are not an efficient place for successfully performing at work, as office and call center furniture can often be cluttered and often make for less efficient workers. But now, pharmaceutical giant Lilly has enlisted New York-based strategic business consultancy DEGW to advise on a redesign of its administrative offices. The changes have involved installing a greater variety of workspaces and upgrading technologies, including implementing wireless ubiquity and VoIP systems.
2/21/2012 10:42:57 AM Designing the perfect call center environment is more than just selecting the location, the technology to support calling efforts and the right people to fill the seats. If you ignore the importance of call center furniture, you could be hurting your efforts overall.
2/16/2012 11:45:41 AM When your job includes sitting at a desk and talking on the phone all day, the comfort of your workstation is an important focus. Within the call center environment, a lack of attention to the ergonomics of the workstation can lead to higher absenteeism, increased healthcare costs and even performance issues.
2/9/2012 1:45:18 PM Is it possible the call center furniture you select for your environment could in fact pay for itself? According to a recent Interior Concepts white paper, the potential exists, if you know what to look for and how to implement the right approach within your environment.
2/3/2012 12:10:47 PM On first glance the furniture in your call center may not seem all that important. What do you really need anyway? A couple of cubes, some chairs and you're all set right? Ehh… maybe not.
1/25/2012 12:49:27 PM When you set up a call center office, regardless of the amenities you end up with, there's one space that your agents are going to be intimately acquainted with: their workspaces. Outfitting your office to ensure that your agents are comfortable and ready to work will go a long way in positively affecting turnover and morale. So what's the best way to ensure comfort in your call center? Ergonomic call center furniture is the first step.
1/18/2012 12:05:00 PM Like your call center's staff, your office space is unique, and has particular needs that have to be taken into consideration for an effective operation. Depending on the space you're leasing a number of factors can come in to play. The age of the building, the flow of the space, the number of agents and even the placement of power outlet need to be taken into consideration to maximize usage. Just throwing a bunch of pre-fab cubicles in the space without taking proper stock is counterproductive for your operation.
1/10/2012 4:38:34 PM Regardless of the type of call center you oversee, your agents are a vital resource. Ensuring that they're comfortable and capable of performing the tasks essential to the operation, and you'll reduce turnover and improve morale.
12/27/2011 4:07:38 PM Last week we talked about giving your call center agents a little something to make those long hours in the call center a little more bearable. Ergonomic chairs, desks and input devices will go a long way in making them comfortable and productive even as they battle the daunting volume peaks of the holiday season.
12/22/2011 2:47:40 PM 'Tis the season, and chances are your call center agents are working extended hours to handle the seasonal volume peaks that mark the end of Q4. So, in the spirit of good will towards men and all that jazz, why not take the comfort of your fellow cube denizens into consideration for which ever non-denominational gift giving winter time celebration you're observing this year. Stock your call center with comfortable and productivity inducing furniture this holiday season and you'll keep the cheer alive all year round, it's the gift that keeps on giving!
12/15/2011 3:33:15 PM When searching for the right furniture for your call center, did you ever imagine you would have access to one-stop shopping? Interior Concepts offers this promise, extending its call center furniture options through a single point of contact, regardless of the geographic spread of your locations. Even better, the company offers a complimentary space planning service with no strings attached.
12/15/2011 10:09:09 AM The design of the call center has a lot to do with its overall success. The installation of quality call center furniture with ergonomic appeal is important, but it's really only half the battle. Voice and data cabling often needs to be installed and can be of significant cost when a building is constructed. Fortunately, modular furniture systems offer a cost efficient alternative.
12/12/2011 11:54:07 AM There's no way to sugarcoat it, the holiday season in the call center can be mayhem. Leading up to the end of December you've got customers calling to place orders or inquire about delivery dates, and after the last package has been unwrapped you have a ton of returns and exchanges that need to be taken care of. It's a lot for your staff to deal with, which is why it's so important to take their thoughts and feelings into consideration when you're planning call center space.
11/30/2011 5:38:39 PM Call center furniture provider, Interior Concepts, is a proud sponsor of the Nation School Supply & Equipment Association's (NSSEA) School Equipment Show, scheduled for November 30 - December 2, 2011 in San Antonio, Texas. The event is the result of a partnership between NSSEA and the Council on Education Facility Planners International (CEFPI).
11/23/2011 1:10:41 PM How can you be sure your agents are performing at their optimal levels? Invest in the right call center furniture. It may sound like a ploy to promote high-priced cubicles, desks, chairs and accessories, but the reality is you need quality equipment if you support quality work. And, this quality doesn't have to be priced outside of your budget.
11/17/2011 2:18:29 PM Visualizing your office setup can be difficult before you've started moving furniture in, and while the possibilities that an empty room presents can be great, so are the challenges of effectively utilizing the space.
11/9/2011 3:37:31 PM As more people open their eyes to the effects that industrialization has on the Earth, environmental consciousness has gained a renewed interest from corporations around the world. More than ever before, companies wear the fact that they're part of the solution rather than a part of the problem, like a badge of honor. For call centers, this means investing in not only lighting and technologies that draw less power, but surprisingly the furniture in their offices as well.
11/4/2011 11:47:16 AM When you talk about call center furniture, the first things that come to mind are the chair and the desk. In many cases these are the only two items you'll end up using to furnish an agent workspace. While it might be easy to discount these humble office fixtures, choosing the right chair is essential to the health, comfort and focus of your call center agents.
10/18/2011 3:30:31 PM Sitting around all day is par for the course in most office jobs, but the sedentary lifestyle that many of us "enjoy" has pretty negative effects on our overall health. Physicians have known that lack of exercise contributes to weight gain and health issues for some time, but until recently they were unaware just how bad sitting around all day is, even when you're getting regular exercise.
10/18/2011 12:59:47 PM Ergonomics are an incredibly important part of the work environment. Incorporating them into your call center furniture strategy not only reaffirms your commitment to a happy and healthy staff, but will also lead to a more focused, efficient and effective work environment.
10/5/2011 4:36:57 PM When outfitting a call center, the unfortunate truth is that floor space can quickly become the only factor taken into account. However, the heart of the call center is your agents and taking their comfort into account may not always result in total use of space, but can improve the overall perception of the job and reduce turnover.
9/29/2011 3:43:49 PM In the call center, the right furniture means everything, and as we've discussed here many times before, the comfort of your agents goes a long way in promoting a productive work experience. The same holds true when training, and with a slumping economy forcing call centers to lean heavily on the agents already at their disposal, it stands to reason that training rooms are in use more than ever.
9/19/2011 5:08:39 PM Be honest now: How much time do you spend thinking about your call center furniture? Maybe it's time for an upgrade.
9/15/2011 10:07:10 AM Nobody knows your space like you do, so you know that trying to squeeze ill fitting prefab cubicle systems is a poor use of real estate and defiantly not the best way to start a call center operation. While prefab equipment can be inexpensive, you get what you pay for; furniture that can't be upgraded, one size fits all setups and little-to- no ongoing support.
9/8/2011 5:03:25 PM Interior Concepts is a well known provider of call center furniture, but the company's products are also well suited for educational institutions and offer the tools today's instructors need to provide constant support for students. With an ever increasing focus on technology, instructors need more than the desk and chair that supported their forerunners, and Interior Concepts offers a full line of products to keep them connected at all points of their routine. With virtual configuration tools, schools and universities partnering with Interior Concepts can conceptualize and outfit classrooms that meet all their needs in no time.
9/1/2011 10:44:44 AM Proper posture and comfortable furniture are essential to the long term comfort of the agents in your call center. Research has shown that sitting for extended periods of time can cause many of the common musculoskeletal injuries that have become so pervasive in our office based lifestyle.
8/23/2011 4:49:12 PM For large call centers that rely on multiple shifts of workers, the security and protection of equipment and personal belongings is vital to both operation and the comfort of staff members. Call center furniture manufacturer Interior Concepts not only offers innovative workspaces, but also provides desk enhancements that improve the security of call centers.
8/17/2011 11:57:11 AM When you think about call centers, you generally think about tight, compartmentalized workspaces organized in neat rows, one for each member of the staff. The thinking has been that these stations help agents focus and maximize space. Unfortunately they do so at the expense of agent privacy and personal space.
8/10/2011 10:29:01 AM Outfitting your call center with the right furniture can be a difficult venture, and for many visualizing the final product is nearly impossible. Even the slightest miscalculations can lead to an inefficient setup, resulting in a loss of precious space within the call center.
With its virtual tours and consultation specialties, Interior Concepts is hoping to change the way that call center owners see their space, and in turn offer the most efficient setup possible.
8/3/2011 11:32:49 AM Musculoskeletal injuries associated with long, repetitive work sessions are common these days, especially given the average call center workers propensity to work 50-plus hours a week. But there are many steps you can take to prevent these injures from cropping up in your workforce.
7/29/2011 12:03:53 PM As the call center is one of the most important divisions of the company, it would stand to reason that this division would want to invest in furniture conducive to a productive environment. Too often, cost cutting leads to improper purchases in the call center that can produce a negative effect on performance and productivity. When this occurs, the cheap suddenly becomes very expensive.
7/20/2011 10:53:54 AM In the call center space, ergonomic furniture goes a long way in making your agents more comfortable and more efficient.
The sedentary office lifestyle that many of us are accustomed to is terrible for our overall health. Choosing furniture that promotes proper posture and adjusts to fit the needs of multiple agents can cut down on health issues associate with the office.
7/12/2011 4:31:25 PM ACA International officials are asking companies to "Get ready to rock for three days of unstoppable energy in Dallas" at the upcoming ACA's 72nd annual convention and expo in Texas, and Interior Concepts is one company taking the organization up on its offer.
7/7/2011 10:07:57 AM Proper support and ergonomic design is essential to the comfort and efficiency of your call center employees. Failing to fully satisfy those needs can quickly result in the sprains and strains associated with the repetitive motions of call center work. Outfitting your office in advance of these injuries can help you save in the long run. By choosing call center furniture from Interior concepts you'll properly supports your agent's needs, as well as keep them happy and healthy.
6/27/2011 3:07:55 PM The furniture in your call center is probably the most important part of the operation aside from the agents. However, furniture setups get an alarming lack of focus when managers are figuring out what's best for their call center. Interior Concepts has made a business trying to change that. The company offers consultative support to call centers as well as superior quality furniture designed to last a lifetime. TMC had an opportunity to sit down with Russ Nagel, Interior Concept's executive vice president, at this year's Call Center Week where we discussed some of the most important parts of the work Interior Concepts is doing.
6/21/2011 1:09:21 PM Neon lights, convertibles, Elvis impersonators…pertinent call center solutions? Ok so customer service may not be the first thing you think of when you think Las Vegas (especially if you've ever tried to check into a hotel after midnight) but this year's 12th annual Call Center Week aims to change that. The show will bring together some of the biggest names in the call center space fostering discussions about the new directions of customer service and best practices within the space.
6/15/2011 11:41:52 AM You just placed a call to your healthcare provider and you reached the call center. The agent helping you answered your questions and resolved your issues in a timely manner and you ended the call satisfied. Was this the result of good training, quality technology or the fact that the agent had access to high end call center furniture?
6/7/2011 12:09:30 PM Last week we discussed how awful sitting for extended periods of time is for your health and overall well being. While standing workstations like those offered by Interior Concepts can increase your physical activity levels, they are not always an option in the call center world. However, call center managers can reduce some of the nasty side effect to a sedentary work place with the concept of ergonomics. Ergonomic furniture takes into account the natural contours and needs of the body, offering supportive and effective furniture that can promote health even when agents are sitting for extended periods of time.
5/31/2011 1:27:24 PM According to research collected by medicalbillingandcollecting.org, those who sit on average for 8 hours a day are more than twice as likely to develop heart disease. Even those of us getting the recommended half an hour of exercise daily undo the benefits with the astonishing 9.8 hours average of sitting we do a day. Even with the exercise, those of us sitting 6+ hours are 40 percent more likely to die within 15 years than those who sits less than 3. The bottom line is that sitting is slowly killing us, and while scary, there are steps you can proactively take to promote the health of you and your workforce.
5/24/2011 12:06:21 PM The comfort of your call center agents is paramount to their success in providing top notch customer service. Because of this, the call center furniture that they're directly in contact with on a daily basis is essential to their success. Ergonomic chairs and workstations will keep agents comfortable while providing healthy environments for them to continue their work in.
5/18/2011 2:30:05 PM Interior Concept's tour has aimed to bring its dynamic call center furniture options to businesses that may be looking to take their offices in totally new directions. Interior Concept's modular furniture options allow for a flexible alternative to installed cubes and make sense for call centers that need a long term investment in their furniture set up. Interior Concepts will be bringing its product line to the 12th Annual Call Center Week in Las Vegas June 13 to the 16.
5/10/2011 5:32:45 PM A number of new studies have shown that sedentary lifestyles are lethal, even if you exercise a few times a week, and even if your weight is normal. Last year, an American Cancer Society study of 123,000 Americans found that men who sat more than six hours per day in their leisure time had a 20 percent higher death rate than those who spent less than three leisure hours sitting down, reported the American Council on Science and Health (ACSH).
5/3/2011 3:54:25 PM Cubicles and chairs are essential components for the operation of a call center, but the furniture required in your operation doesn't end there. As call center furniture outfitter, Interior Concepts, points out, collaboration has become a buzzword in the industry. To capitalize on the idea of employee collaboration, Interior Concepts offers furniture that facilitates the sharing of ideas in a comfortable but work-conducive environment.
4/27/2011 10:12:12 AM The call center is one division of the company that must have certain elements in place to ensure efficient operation. Call center agents need proper headsets, computer programs and skills to handle calls effectively. At the same time, they also need the right call center furniture to ensure they can work comfortably in a high-pressure environment.
4/19/2011 9:58:26 AM A number of different variables can be at work in the call center to determine the success of the overall operation. Call center managers have to properly forecast and schedule for anticipated call volumes, agents have to be skilled and trained to handle calls effectively and efficiently, and all customer interactions have to be handled in such a way that every customer is satisfied with the experience. Did you know that in addition to these pressures, the call center must also have the right furniture?
4/18/2011 12:24:44 PM Last week we talked about Interior Concepts' relentless pursuit of call center furniture solutions that are not only comfortable and have a ton of configuration options, but are also safe for the environment and your workers. Environmental friendly call center furniture carries a number of benefits over uncertified and potentially hazardous alternatives. What your call center furniture is made of isn't the only thing that will make your furniture strategy green though. Interior Concepts offers a number of other ways to keep your call center environmentally friendly.
4/12/2011 5:34:02 PM As we pull out of what was for a large portion of the country a less than pleasant winter, the return of leaves and grass has many thinking greener than normal. While these thoughts may be partially induced by the coming of Earth Day, in an increasingly crowded world green thought has become common conversation in just about every industry.
4/5/2011 6:40:19 PM Interior Concepts offers call center furnishing options for tons of different contact center operation styles. From Inbound to outbound and from warehouse sized operation to startups-there really are many call center types that the workstations of interior concepts haven't been utilized in. Last week, Interior Concepts headed out to the Association of Credit and Collection Professionals conference where it showcased its workspace solutions. Considering that many, if not all collection and credit businesses have outbound call faculties associated with them, the show was the perfect place for Interior Concepts expertise in the field.
3/31/2011 9:15:11 AM It's no secret that contact center personnel are pivotal to the success of any organization. Therefore, any investment made in their well-being is an investment that can expect a big return. The contact center environment is one thing that has a large impact on the well-being and productivity of contact center personnel, especially the design of their workstations and the layout of the center.
3/24/2011 9:48:00 AM The American Teleservices Association is committed to offering support to the contact and call centers of the United States. This year, the organization is holding its annual conference in Phoenix at the Desert Ridge JW Mattiot. The expo runs from March 13-15 and will offer a platform for call center service providers to showcase their solutions and engage in dialog with the community. As a part of their ongoing tour, call center furniture provider Interior Concepts will be joining the conference.
3/14/2011 4:33:36 PM You probably don't think much about designing or updating your call center. You should. A recent good white paper from Interior Concepts, excerpted below, offers many practical suggestions of what needs to be considered during such an effort.
3/3/2011 12:58:13 PM Choosing effective call center furniture does not at seem to be anything that the average call center manager can't handle. You follow a generally floor plan and make sure there are enough seats, cubes and space for the workforce being served. Easy right? Maybe not, an approach like this can easily end in a blown budget and possible issues down the road. In order to get the best bang for your budget it's important to take a few things into consideration.
2/24/2011 1:42:32 PM A recent study on call center ergonomics, with the clever title "I Can't Stand to Sit," produced by industry vendor Interior Concepts, notes a surprisingly overlooked truth: Call center employees spend the majority of the day sitting at their computer, and it might occur to some of them hey, I don't feel like sitting down any more, I'd like to stand up for a while.
2/14/2011 10:51:19 AM Following their presentation at the Call Center Summit, call center furniture provider Interior concepts is taking their display to the Texas Computer Education Association Convention and Expo in Austin this week. The crew will be on site from the 9th through the 11th to offer advice on call center outfitting and design.
2/10/2011 2:25:33 PM When it comes to call center furniture there's one piece that agents have more contact with than anything else, their chairs. Because the average call center agent sits for the majority of their shift, it's important for those outfitting the workspace to take their comfort into account. That brings up the ever important furniture characteristic of ergonomics.
2/9/2011 5:20:52 PM You've heard of call centers being outsourced to India. Perhaps you've even heard of the practice of outsourcing contact centers to prisons. Next stop? Combining the two and outsourcing contact centers to India prisoners. Need to check the balance on your credit card? A man chained to his desk, serving a life sentence for murder, will be happy to help you, according to British newspaper The Guardian.
2/3/2011 12:33:39 PM Cubicles, desks and chairs, not a whole lot to call center furniture is there? While at first glance the standard setup of a contact center seems pretty basic, there are a number of underlying principles that make the proper selection and outfitting of the call center more difficult than it may seem. Choosing the right setup can facilitate worker efficiency, and choosing quality furniture modules can make for an office environment that can last a lifetime. Value is king in the call center, so choosing pieces that give the highest return on investment is paramount.
1/26/2011 4:17:39 PM Call Center Furniture is the backbone of a solid call center environment, and choosing the right pieces can significantly improve the quality of a workspace. But, customers need guidance when selecting the best types of furniture modules and having access to consultation and design tools can be incredibly helpful for customer to visualize and commit to a particular style of workspace.
1/20/2011 2:15:20 PM The upfront costs of properly designing and the outfitting the call center can be a capital intensive project. While it is understandable that you will want to cut some corners in order to stay within budget, you never want to make cuts that can affect the productivity of your agents. As captured in this recent white paper, designing a call center that is conducive to proper workflow processes can help to deliver better productivity, improved employee morale, reduced employee turnover and even a safer and healthier work environment.
1/14/2011 5:52:15 PM Environmental concerns are on everyone's mind these days, and as we ring in a new year a common resolution is to waste less and a reuse more. At Interior Concepts this mantra has been taken to a whole new extreme and the company has taken steps to ensure their products meet the highest levels of earth friendliness. For anyone that wants to improve their call center furniture setup this year while remaining environmental conscious Interior Concepts is a great way to go.
1/4/2011 3:34:08 PM The training room is arguably the most important part of your call center; it's the central hub of understanding for your agents and needs focus when determining the type of call center furniture you need to purchase. Making sure you have furniture that makes your agents comfortable through intense training sessions can be the difference between their full understanding and failure on a tough call. But the comfort of your agent is not the only thing that training furniture needs to be successful. Call center outfitter Interior Concepts also suggests powered tables that will allow seamless integration with all of the electronics agents will need to become familiar with.
12/29/2010 3:08:07 PM Space maximization is as important as ever, not only on the call center floor, but in the back offices as well. According to a study reported on Gawker, "offices have experienced a drastic reduction in per-worker size over the past few years. According to experts, we can blame this on two most blameworthy things: the recession, and the youngs."
12/23/2010 11:08:58 AM Call centers generally have one opportunity to build workstations. This means proper call center furniture outfitting is essential the first time through. Interior Concepts helps call centers determine what they need via interactive call center out building and through consultation. Now the company is prescribing three tips for effective call center furniture purchasing that aim to save companies money.
12/14/2010 12:04:02 PM When reviewing the best type of floor plan for your call center furniture setup, it's important to take a few things into consideration. First and most important is the comfort of your call center agent, traffic flow and manager distribution are also important. To combat the tedium typically associated with a standard call center floor plan call center furniture provider Interior Concepts recommends "cluster work" stations as an alternative. Though they may not fit the bill in every situation these circular workstation groups can help with the problems listed above.
12/9/2010 3:54:17 PM This week the call and contact center space was alive with talk about new programs, new customers and new regulation. The stories came from some major players in the field including Zeacom, Spectrum Corp and InContact.
12/3/2010 3:09:26 PM Call center furniture configurations need to utilize every inch of space available, but it can sometime be difficult to conceptualize just how the call center will look after a redesign. With this in mind Call center furniture provider Interior Concepts offers several interactive solutions that will help a customer understand what they're getting before the building process begins.
12/1/2010 4:20:39 PM Interior Concepts is ready to equip the next-gen contact center. The company's design team works with contact centers every day and therefore knows the specific design requirements needed to create productive and functional spaces. For example its workstation systems uses one-inch thick panels that saves space compared to others with unnecessarily wide panels
11/19/2010 11:28:01 AM A company dealing with sensitive information in their call center has received customized workstations, featuring a locking chase system that physically secures customer service representative computers from access by agents.
11/11/2010 9:53:41 AM Want to know how to select the right furniture for your call center? Interior Concepts has six things to keep in mind:
11/5/2010 10:58:01 AM Panel creep is a term used in the call center furniture industry to refer to the small amounts of space between each workstation. While the space its self is generally very small the problem is that when multiplied over the floor space of the call center, the loss of space can become surprisingly large.
10/29/2010 5:09:32 PM October is National Ergonomics Month so we've been reviewing the basic principles of ergonomics and the call center furniture that accommodates them. We've already touched upon proper keyboard and mouse placement, as well as the importance of adjustable chairs and how online ergonomics guides can make costly live consultation unnecessary. This week we take a look at the return on investment that ergonomically outfitting a call center provides.
10/21/2010 1:23:34 PM Ergonomically designed call center furniture and the training that's needed to make it work for hundreds and possibly thousands in a contact center environment used to be subject to limitations. Of course there were the standard worries about cost and reduction in the productivity of employees during training, but problems like trainee boredom and retention would sap the usefulness of even the most expensive onsite staffer or consultant. If your employees aren't engaged there's little chance they're going to remember how to properly and actively use the ergonomic furniture you just spent a fortune on.
10/15/2010 2:05:09 PM Ergonomics are an important part of the work environment, maximizing productivity by reducing the discomfort and fatigue associated with working long hours. October is National Ergonomics Month so we're reviewing some basic principles of ergonomics and what types of call center furniture fit the criteria. For call centers workers sitting at computers all day even a little bit of ergonomic design will go a long way, making them more effective and comfortable.
10/15/2010 10:29:03 AM In the operation of a call center, performance is a key focus. To help drive performance so that key initiatives are adhered to and goals are reached, management often pays attention to agent activities and results. Software applications are installed to drive performance, workforce management solutions are implemented to ensure proper forecasting and scheduling and training is a constant focus.
10/1/2010 11:17:13 AM Ergonomics are an increasingly important part of the work place environment, maximizing productivity by reducing the discomfort and fatigue associated with working long hours. Since October is National Ergonomics Month this article will review some of the basic principles of ergonomics and how they relate to call center furniture. Since call centers workers are sitting at computers all day, even a little bit of ergonomic design will go a long way in making them effective and comfortable.
10/1/2010 11:10:53 AM Call centers seem pretty simple at first glance; there are seats, phones and computers. But efficiency reigns supreme in these spaces and concepts that effectively manage work quality or maximize space are far from simplistic. Trends in call center floor planning typically reflect emerging technologies and theories on space management. For call center furnishing company Interior Concepts these trends act as guide on how to cut planning cost and keep the clients happy. This in turn gets them more clients like NOVO 1 which designed a contact center with Interior Concept earlier this year.
9/30/2010 4:15:54 PM Naval Health Clinic Patuxent River, the medical facility for Patuxent River Naval Air Station in southern Maryland, is now using Microlog Corporation's ServiceFirst Contact Center and Patient Appointment System.
9/18/2010 10:04:46 PM Interior Concepts, a manufacturer of call center furniture, has announced that it was selected to furnish the new NOVO 1 site located in Holland, Mich.
9/10/2010 3:36:56 PM
Mixing Form, Function, Safety and Green Standards in Call Center Furniture: Choose the Right Partner
If you've ever managed a call center, you'll know that when it comes to equipment, "durability" is the most desirable feature to pursue.
9/3/2010 1:07:41 PM Call center furniture manufacturer Interior Concepts has won a 2010 TMC Labs Innovation Award from Customer Interaction Solutions magazine, Technology Marketing Corporation's print publication focused on the call center and CRM industries.
8/21/2010 12:42:28 PM When you think of the tools a call center agent uses every day -- the ones that are essential to do the job -- you probably think of the computers and headsets first, followed by the ergonomic chairs and cubicles.
8/12/2010 11:17:13 PM Call center furniture manufacturer Interior Concepts was recently honored with a 2010 Business Recognition Award from the Grand Haven-Spring Lake-Ferrysburg (Michigan) Chamber of Commerce for its use of new design software, ICE Edge Software.
6/23/2010 3:42:45 PM New research shows what many people in the call center industry have known for years: That sitting in an office chair for nine hours a day, five days a week, is bad for your health.
6/7/2010 10:16:54 AM Have you ever thought about how the colors in your call center might affect your agents' mood? Call centers have traditionally been gloomy places but that's changing now that companies are learning more about how the call center environment - including the call center furniture - can affect agent productivity and performance.
5/28/2010 2:05:43 PM
Call Center Furniture Manufacturer Interior Concepts Wins Progressive Manufacturer of the Year Award
Call center furniture manufacturer Interior Concepts has won a Progressive Manufacturer of the Year award from Managing Automation magazine, published by Thomas Publishing Company.
5/19/2010 5:03:50 PM These days, companies are being forced to work more efficiently and do more with less. That includes buying furniture for agents, supervisors, or administrative employees.
5/7/2010 10:04:42 AM In a busy society where people are always "on the go," it seems somewhat silly that obesity is a problem among U.S. citizens. For some, the problem is lack of exercise and/or too much processed foods. It could also be the nature of their job - if a person sits all day, can they be healthy?
4/30/2010 4:31:16 PM When managers think about call center furniture they tend to think first in terms of the cubicles that the agents sit at when taking calls, also known as the "bullpen."
4/21/2010 5:26:48 PM Here's another reason why going with high-quality, durable call center furniture is a better option than going with inexpensive furniture: It helps create a "greener" call center environment.
4/9/2010 7:04:29 PM Recent studies have revealed that British businesses are losing a fortune due to distractions and stress caused to their employees from high levels of noise in the workplace. This is especially true in call centers, which are claimed to be the fastest growing business sector in the world and are an organization's first point of contact with existing and potential customers.
3/11/2010 1:23:46 PM Wolters Kluwer, a global information services and publishing company, has selected PeopleCube's Resource Scheduler intelligent workspace management solution to help it deploy and manage alternative workspace programs including shared office-space environments.
3/9/2010 7:29:03 AM When setting up a new call center, or refurbishing an existing one, installation of voice and data cabling can be a significant cost. This is especially true when the cabling is being installed in the walls and floors of the facility.
2/19/2010 10:27:17 AM Are you in the market for new call center furniture? Studies have shown that improving the call center environment can have a positive impact on agent performance - so there's no question that you're making the right move, especially if your current call center environment is drab and dreary.
2/10/2010 4:07:22 PM There are many considerations when purchasing call center cubicles, ranging from design, space utilization, ergonomics, durability, and warranty. The call center space needs to be warm and inviting, ergonomically friendly, and designed to last.
2/1/2010 10:44:36 AM One of the toughest aspects of being a call center agent is that it requires you to sit in one position in front of a computer for long periods of time.
1/25/2010 11:56:18 AM Thinking about upgrading your call center furniture?
1/14/2010 6:59:26 PM Interior design color trends often follow fashion trends, so colors that you see on the runways in the spring will soon be seen in trendy home stores and maybe even in your office. Since colors influence interior design, this will lead to complementing and coordination of the furnishings. Thankfully, more and more people selecting furnishings for call center and office spaces look to current design trends and outside of the traditional (and slightly boring) all gray color schemes of the past.
1/7/2010 10:49:41 AM Interior Concepts is one of the only office furniture manufacturers offering a full line of products expressly designed for the call center. The company manufactures cubicles, tables, partitions and other call center furnishings in its own factory in Spring Lake, Mich., under its own brand. These products, which are sold direct to customers, not only improve the call center environment in terms of aesthetics, they also improve call center functionality through the use of ergonomics and innovative designs.
12/28/2009 4:27:30 PM One of the greatest challenges in designing call center spaces is figuring out the best way to supply electric power to each workstation while at the same time keeping all electric wires and other cabling discretely hidden away where people can't see it -- let alone trip on it.
12/22/2009 4:25:06 PM When former-teacher-turned-entrepreneur Jane Glazer decided to launch her own direct mail catalog company out the basement of her home in 1983, she had no idea that it would grow to become a $50-million-a-year empire.
12/16/2009 10:58:15 AM Call center furniture provider Interior Concepts recently wrapped up a large project for major outsourcing firm's new call center facility in Minnesota.
12/3/2009 9:14:52 AM Most call center floor plans have a "linear" layout -- with rows and rows of cubicles running in parallel -- and often with agents staring each other in the face. A cluster workstation, on the other hand, has agents sitting "in the round," i.e. in circular fashion.
11/13/2009 10:19:42 AM Being a call center agent is one of the most unhealthy occupations a person can have. Call center agents have to sit in front of computers for hours and hours – and because they have to handle a constant flow of incoming phone calls, Web chats and emails from customers, they rarely have the opportunity to step away from their desks.
11/6/2009 3:23:11 PM Call center furniture company Interior Concepts has implemented new space planning and design software that allows it to give customers 3-D "virtual tours" of the spaces that have been custom-designed for their facilities. This way, customers can accurately see how the call center furniture will look in their space before it is manufactured.
10/21/2009 4:07:04 PM Spring Lake, Mich.-based Interior Concepts Corporation is the only furniture manufacturer that is 100 percent focused on the call center environment. The company makes and sells cubicles, tables, partitions, and other accessories for contact centers in its own factory in Spring Lake, Mich., under its own brand. The company also supplies chairs and executive furniture. These products are used not only to furnish call centers but also to improve call center functionality.
10/9/2009 9:52:48 AM Cost savings are extremely important today for businesses looking to push through the turbulent economic conditions. In the call center, not only is it important to save on costs, but also to ensure the most value is derived from all areas.
8/18/2009 3:04:39 PM In today's economy, and with call centers under pressure more than ever to cut costs, some decision makers may think its ok to choose used furniture over a customized design set-up, but there are some important points to consider before going that route.
8/14/2009 2:51:38 PM Call center's today are faced with tough economic conditions and a need to remain profitable. To improve operations and their workforce, a review of the current call center furniture design can uncover areas where space can be better utilized to help the company to grow without having to add more real estate.
7/10/2009 11:44:03 AM A few of the reasons for high turnover rates include insufficient supervision, a lack of self-empowerment, and a lack of identity. Working in a contact center can be a rewarding, fulfilling occupation and with the help of a proper call center furniture design, some of the reasons for high turnover rates can be combated.
6/18/2009 2:01:34 PM The addition of these solutions and strategic furnishings in the call center can help to keep operations running smoothly and separate a call center from the competition.
5/22/2009 8:08:27 AM When it comes to the call center, the need to hire and attain quality agents who are working productively toward the company's goals and who are satisfied with the role they play is especially important.
5/12/2009 1:23:44 PM The best way to ensure safe use of a computer monitor is to adjust the monitor so that it is at least an arms length from the screen and so that the top edge of the monitor is eye level with the user.
5/1/2009 9:55:49 AM So what is the easiest way to provide an ergonomic workstation solution? The best way to provide the most varied amount of position changes is with an adjustable height workstation that includes a monitor arm and keyboard mechanism. There is some misconceptions that the only way to provide an adjustable height workstation is to have the entire workstation move up and down with either a crank or push button power mechanism.
4/24/2009 8:41:05 AM Call center furniture can play a significant role in meeting the goal to improve employee retention, because the way a call center is designed can support how much attention agents keep on the job, how easily they're able to do their jobs, and offers overall productivity and satisfaction within the demanding, sometimes stressful call center.
4/14/2009 1:06:08 PM Interior Concepts was able to solve their needs with our unique cluster workstation design. This workstation design resulted in a better working environment for the agents. The lower workstation panels allowed air to better circulate throughout the space, eliminating the hot and cold spots, and the clear panel toppers gave every agent access to natural light.
3/26/2009 12:26:53 PM To help design and furnish the new call center location, TELUS chose Spring Lake, MI-based Interior Concepts over several other large furniture manufacturers.
3/10/2009 2:35:52 PM A recent white paper, "Call Center Furniture is More than Cubicles," highlights the types of questions call centers should consider when designing a call center furniture setup and addresses different types of setup scenarios.
3/4/2009 4:06:44 PM The best way to future proof a call center is to design a flexible environment. Change is constant in the workplace, new technologies, people, and customers may mean different demands on call center in the future.
1/19/2009 12:05:28 PM Interior Concepts provides call center furniture planning and customization solutions that help companies more effectively utilize their floor space and improve performance and profitability.
12/17/2008 10:54:58 AM Interior Concepts, a call center furniture provider, was chosen by a call center in Zeelan MI when they needed new furniture to improve working conditions in their facility.
11/24/2008 1:04:01 PM "Interior Concepts is confident that whether looking for LEED certification points, or just a healthier environment in your building, our new certification will make you 'breathe easier', as we continue to provide independently certified green products," said President David Kendrick.
11/21/2008 3:29:45 PM Interior Concepts provides call center furniture planning and customization solutions that help companies more effectively utilize their floor space and improve performance and profitability.
11/10/2008 4:01:28 PM A number of reasons have been identified as to why this internal approach is taken so often. Many respondents reported that they like to involve their own staff in as many decisions as possible to help motivate the workforce.
11/3/2008 9:01:37 AM Panel creep may sound like an offensive term used to describe an annoying coworker, but the appropriate definition is unused space that accrues along a run of workstations multiplied by the total effect on the call center floor. As shown below, a run of eight workstations that are 3'x5' in dimension, constructed with 2" panels separating the workstations adds 5" of unused space that is being consumed by the panels for each run of workstations.
10/21/2008 9:58:33 AM While a call center furniture investment may seem like something to throw on the back burner when deciding on where dollars should be spent, consider the following points which justify why call center furniture can in fact be a wise investment that offers extraordinary added value both with the initial sale and after the sale.
10/7/2008 8:11:42 AM The new report titled "Global Green Building Trends: Market Growth and Perspectives from Around the World," includes market activity, key triggers and obstacles, and trends in renewable energy driving green building in seven regions around the world.
9/29/2008 2:27:42 PM It really should not be any surprise to learn that for some individuals working in the contact center industry, their chosen profession can be a detriment to their health. Whether they have a hard time handling the stress of the job or their environment is not designed around ergonomics, the reality is that the job can be tasking for some – even to the point of causing long term problems.
9/17/2008 4:47:42 PM When it comes time to purchase call center furniture a key element in the initial phase of the process is choosing colors. While this can be a very fun and easy part of the purchasing process, it can also become the most stressful part for the design challenged.
9/2/2008 4:03:10 PM While the call center plays an important role as a company's main link to customers, it can also be a key element in helping companies to become more "green" and save money.
7/31/2008 1:08:35 PM In the call center, workstations play an integral role in the productivity of both agents and supervisors. Call center furniture must not only be designed for comfort but also in a way that fosters communications and collaboration.
6/26/2008 2:26:51 PM In the call center industry, many elements are studied to determine how to make the environment more productive. Call center supervisors will measure everything from response time, to talk time, to the number of words said within one customer interaction to assess a call and learn how to improve overall performance.
5/8/2008 4:35:42 PM As with most markets, call centers have their own design trends that help to improve the aesthetics and function of the center. Three recent trends in call center design are consideration of color, a focus on updated training rooms, and incorporating small rooms known as Huddle Rooms.
4/8/2008 11:11:57 AM Classroom-based training does not always bring to mind warm and fuzzy memories of sitting in a classroom listening to an instructor drone on about a topic that may or may not have any interest to us. And, while this type of setting is often used in the call center training environment, the impact on the audience can be less that intriguing, to say the least.
3/14/2008 12:12:13 PM Wasted space, call center furniture provider Interior Concepts notes, is space that can never be reclaimed.
2/21/2008 4:20:28 PM When designing a call center, how to select furniture is often viewed as an ideal area to cut costs. As long as the agents have a place to sit, a desk on which to work, a computer and telephone, all should be set and ready to go – right? Wrong.
2/8/2008 8:59:35 AM One of the most important functions of the supervisors is their managing of agents. It is a must that they are able to see agents and get to them quickly when help is needed, instead of sitting in a position where they only see the back of agent's heads.
1/21/2008 12:29:44 PM As the computer has become an important tool for both work and social functions, people are spending more and more hours in front of computer screens, increasing their exposure to a number of possible health risks.
1/7/2008 11:20:57 AM Most people who sit for hours a day at their workstation probably don't think about the actual damage they are doing by sitting for all those hours without the correct form or ergonomic furniture setup to support them.
12/18/2007 9:55:10 AM For a more in-depth look at the benefits of a foot rest and other workstation design tips, Interior Concepts, a designer, manufacturer and installer of call center furniture offers a Webcast and a white paper to help you be sure you're working in a proper ergonomic position.
11/28/2007 11:22:07 AM With all of the possible dangers that surround workers each day, those in the office environment or who find themselves working in front of a computer for long periods of time, put themselves at an especially high risk each day, just by sitting at their workstations.
10/22/2007 10:27:01 AM Ergonomics essentially means designing the workplace to maximize productivity by reducing user fatigue and discomfort. As we all know, people vary greatly in size. We also know that many of our call center employees spend most of their day at a computer. This means that they have a serious risk for developing musculoskeletal disorders such as carpal tunnel.
9/12/2007 2:03:42 PM The 2 new lines, Acclaim and Cityscape are currently available and offer a selection for the conference, reception, storage and executive desk.
8/6/2007 10:10:25 AM Furniture that is flexible and that can be adjusted for each user is important. A key focus, and one that raises many questions as call centers look to set-up their call center floor, is the chair. To find out more about the importance of the chair in the call center furniture design set-up, TMCnet spoke with call center furniture provider, Interior Concepts.
7/30/2007 11:31:39 AM Aside from symbolizing money and the direction of "go", green has taken on an entirely new meaning in today's world. Across industries the awareness of environmental responsibilities is on the rise and green technologies and solutions are creating a buzz for their ability to help increase environmental improvements.
6/22/2007 2:16:03 PM When it comes to the call center, and it's typically fast-paced, demanding environment, it's easy to over look the fact that without a strong call center furniture design, achieving efficiency and productivity can be impossible.
One element that is sometimes over looked is that of accessories and their ability to improve the functionality of call center furniture.
5/14/2007 4:38:10 PM Call Center Furniture provider, Interior Concepts answers this need by offering call center furniture solutions specifically tailored to the needs of the call center training room.
3/23/2007 8:55:57 AM Choosing the proper call center furniture is not as much about aesthetics as it is about functionality. You must be able to determine the specific needs of your agents and how they will be conducting their activities in order to select the best design.
3/2/2007 4:34:56 PM Ergonomics have long been regarded a necessary element in the workplace as they prevent injury and help keep employees working comfortably and more efficiently. However, one piece of office equipment that has been constantly overlooked when it comes to ergonomics is the telephone. Office phones, though improving technically overtime, have been mostly designed without ergonomics in mind.
2/1/2007 5:38:59 PM Improving operations in the call center while finding a way to increase productivity and offset employee turnover rates is a top-of-list priority for most call center managers. And while having the right kind of tools and support in the call center can improve agent morale and overall contact center operations, an element that is especially critical to productivity is the call center furniture and its set-up.
1/17/2007 10:19:20 AM In the call center, the introduction of wireless capabilities and other new technological advancements has made it easier for managers to get up, walk around and better monitor their call center floor. Because call center managers are needed in various parts of the call center floor, mobility is a necessity.
11/2/2006 3:23:22 PM Ensuring that the workplace is a safe environment involves ergonomics that extend beyond just the design and build of the call center furniture and workstations, but also include proper training of how to use equipment.
10/25/2006 2:13:19 PM When it comes time to design a call center, it is important to remember that there is more that goes into the layout plan than just furniture choices that are comfortable and adjustable.
9/20/2006 4:53:57 PM As the role of agents change to include new tasks, and new technologies are introduced that provide ease and efficiency, an important element to also include is call center furniture design. Future furniture and design plans are important to support these new enhancements and to make the work environment a safe and effective one.
8/24/2006 12:32:27 PM When it comes time to purchase furniture for agents, supervisors, or administrative employees a company's bottom line can be directly impacted. But if companies make the “right” furniture decision, a furniture purchase can actually pay for itself.
6/23/2006 12:24:44 PM In the world of furniture design, using earth-friendly materials and recycled products minimizes waste and enhances sustainability.
4/21/2006 2:01:40 PM Linksys announces a new line of SIP-based telephony products targeted at the Small Office/Home Office (SOHO) and “very” small business customers.
3/15/2006 10:10:23 AM The projected pick-up in health care-related IT spending as well as general demographics shift of aging baby boomers has motivated vendors like Intel.
2/28/2006 10:22:25 AM The best option when designing an ergonomically friendly call center is one that provides not only the necessary call center furniture, but also the accessories to accomplish the user friendly environment.
2/17/2006 12:24:30 PM At 3GSM in Barcelona, Microsoft CEO Steve Ballmer will use his keynote to strengthen its commitment of becoming a leading infrastructure software provider for cellular operators and equipment companies alike.
2/13/2006 1:05:15 PM The best way to make sure your call center services are creating value-adds relevant to your client is to be a partner in their overall sales and marketing efforts.
1/10/2006 5:01:22 PM 'Organizations spend heavily to improve customer-facing processes, but they still struggle to achieve satisfactory returns on their effort,' says Forrester Research.
12/22/2005 1:31:52 PM The demand in the small and medium business space, the prime target for hosted services, has been accelerating for several years, research firm In-Stat says.
12/14/2005 12:12:26 PM Yankee Group finds that 'critical shifts' are about to occur in the enterprise telephony landscape in the coming 18 to 24 months.
12/7/2005 12:08:33 PM Study finds that that the global call center industry is in a state of growth, occurring in most countries, not just offshore and nearshore.
11/30/2005 1:43:54 PM The ergonomic benefits of telephone headsets often outweigh any potential occupational hazards they pose. But recently government officials in Europe have begun examining the issue of acoustic shock.
11/16/2005 12:02:16 PM
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