Interior Concepts Furnishes New Call Center for Major Global Outsourcer
By Patrick Barnard, Group Managing Editor, TMCnet
The 49,000-square-foot call center reportedly has a capacity for more than 1,000 employees. Interior Concepts installed 600 workstations in the new facility.
Spring Lake, Mich.-based Interior Concepts is the only furniture manufacturer that focuses primarily on the call center market. The company makes and sells cubicles, tables, partitions, and other accessories for contact centers in its own factory in Spring Lake, under its own brand. These products are used not only to furnish call centers but also to improve call center functionality.
Interior Concepts specializes in space planning and customized furniture solutions that enable companies to make the most effective use of floor space – a key consideration for organizations looking to reduce operational costs. Recently the company implemented new space planning and design software that allows customers to see how the call center furniture will look in their space before it is manufactured. In addition this software allows customers to take 3-D “virtual tours” of the spaces that have been custom-designed for their facilities. The new design software is fully integrated with the company’s manufacturing system, which means less production time.
Interior Concepts worked closely with the outsourcer’s management over a period of several months to refine the work station design to fit the company’s business objectives. In keeping with its history of maximizing usable floor space for customers, Interior Concepts created work stations beyond a traditional standard size to fit exactly within the outsourcer’s desired footprint.
Since Interior Concepts runs its own factory and ships direct, it was able to create exactly what the outsourcer wanted, at a price point that satisfied the company’s demanding budgetary requirements.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard