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Workplace Ergonomics and the Telephone

TMCnews Featured Article


February 01, 2007

Workplace Ergonomics and the Telephone

By Stefania Viscusi, Assignment Desk Editor


Ergonomics have long been regarded a necessary element in the workplace as they prevent injury and help keep employees working comfortably and more efficiently.
 
However, one piece of office equipment that has been constantly overlooked when it comes to ergonomics is the telephone. Office phones, though improving technically overtime, have been mostly designed without ergonomics in mind.
 
ShoreTel (News - Alert) a provider of enterprise IP phone systems reveals their answer to this need as well as the details of their product offering in a recent TMCnet white paper, "Ergonomic Phone Design."
 
Office phones should be comfortable to use just as all other pieces of equipment in the workplace are. Because office workers and those in call centers spend so many minutes on the phone each day, offering an ergonomically designed phone will support productivity and reduce the risk of injury while on the job—a benefit for both the employer and the employee.
 
A piece of equipment that is designed ergonomically is built to adjust to the need of each individual user and is specially designed to makes the equipment easier to use.
 
Everything from the placement of the microphone to the way the speaker is designed is all taken into account when designing a phone that is ergonomic.
 
ShoreTel outlines in their featured whitepaper how their ShorePhone was developed to please the senses of hearing, sight and touch and overviews the methods used to offer better quality sound and develop an aesthetically pleasing phone.
 
Commenting on their ergonomic phones, Tom van Overbeek ShoreTel's past CEO and a current member of the board of directors said, "When we introduced IP Phones, we took it as an opportunity to create a higher quality phone. The design philosophy behind ShoreTel's IP phones is simple: Your office phone should be a joy to use."
 
For more on the benefits of ergonomics in the workplace and details on ShoreTel's IP Phones, check out the white paper HERE.
 
 
**Be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents, which are free to registered users.
 
 
Related Articles:
 
ShoreTel Upgrades Network for VoIP Developers
Lexsys and ShoreTel to Market Business VoIP across Canada
Tiger Woods Foundation Looks to Break Par with ShoreTel VoIP
VoIP Phone System Provider ShoreTel Introduces Contact Center 4.6 and ShoreWare System Monitor
Ergonomics: The Importance of a User Friendly Facility
Training to use Call Center Furniture as Important as Ergonomic Design Factors
 
 
 
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
 







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