Call Center Furniture

Flexible Call Center Furniture Set-Up Enhances Productivity

By Stefania Viscusi, Assignment Desk Editor

Improving operations in the call center while finding a way to increase productivity and offset employee turnover rates is a top-of-list priority for most call center managers.

 

And while having the right kind of tools and support in the call center can improve agent morale and overall contact center operations, an element that is especially critical to productivity is the call center furniture and its set-up.

 

In the call center, agents are typically at their desk, in front of their monitors, and on the phone for most of the workday, so having call center furniture that is strategically placed and that can be easily utilized, can further boost agent morale and therefore increase their performance.

 

Anyone who has sat for a prolonged period in a chair that does not support proper posture or is made with uncomfortable materials, knows that it can have an affect on performance. Constantly having to readjust a chair to "get comfortable" or having a workstation that does not fit to ones height or space requirements, can put a damper on productivity.

 

Because workstations are shared in the call center, based on scheduling and agent requirements, call center furniture must also be set-up to meet the needs of any agent, regardless of their height or the task being performed at that workstation. To support their varied productivity needs, adjustability and flexibility must be included.

 

Adjustability is an important feature of ergonomic equipment. Offering adjustable workstations gives users the ability to easily adjust their furniture throughout the day depending on comfort and the activity they are involved in, or to allow changes at anytime during a shift to meet their particular need.

 

With ergonomic furniture, employees are able to "get comfortable" and increased comfort levels reduce pain and stress-- making the workday more pleasing and injuries less likely.

 

The introduction of mobility and wireless technologies has also changed call center furniture set-ups. With this, mobility makes it easier to adjust stations as needed. In November, Interior Concepts introduced a battery-powered mobile workstation, the Traveler Mobile Desk that makes it possible to no longer be tethered to ones workstation.

 

Each of these elements when incorporated into call center furniture set-up, increases comfort and supports better focus and morale in the call center, so agents are happy and more work is getting done. 

 

 

 

Related Articles:

 

New Mobile Call Center Furniture Station

Training to use Call Center Furniture as Important as Ergonomic Design Factors

Call Center Furniture: Set-up for the Future

 

 

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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

 

 

 

 

*Want the latest scoop on all things VoIP? Make sure you attend INTERNET TELEPHONY Conference & Expo East, January 23-26, 2007 in Fort Lauderdale, Florida. While you’re waiting for the show to start, check out Rich Tehrani’s analysis of the communications industry in 2007.