Call Center Furniture: Tips for Redesigning Your Workspace
By Amanda Ciccatelli, TMCnet Web Editor
Nowadays, traditional offices and call centers are not an efficient place for successfully performing at work, as office and call center furniture can often be cluttered and often make for less efficient workers. But now, pharmaceutical giant Lilly has enlisted New York-based strategic business consultancy DEGW to advise on a redesign of its administrative offices. The changes have involved installing a greater variety of workspaces and upgrading technologies, including implementing wireless ubiquity and VoIP systems.
In an entreupenuer.com article, Indianapolis-based Lilly explained that the redesign of office furniture and office space has resulted in significant cost savings while increasing productivity and employee satisfaction. Georgia Collins, managing director at DEGW North America, explained how Lilly's changes can be applied to small, mid-sized and large businesses.
To create an effective work space, you must re-arrange as much as you need to and test out different options. Companies need change once in a while and so do their workers who spend such a large percentage of their days in the same space. You can change the space and be flexible to reconfigure it more than once, to make it the best workable space it can be.
"It need not be a huge, crazy remodel or construction job; it's more about configuring the space so that it suits you, and then using it in a way that suits you," Collins said.
The desk does not necessarily need to be large, according to Collins. Allocate office space and call center furniture according to specific personnel needs. In traditional call centers and offices, most space is dedicated to individuals, however, DEGW has found that individual workspace is occupied just 35 percent of the time at the office.
"That is sustainable neither from an environmental point of view nor from a financial point of view, because real estate, for most organizations, is the second largest cost," Collins said.
It is often more about the way workers use their space in an office than how much space they have. Redesigning your office doesn't always require physically changing it as you can set boundaries for more concentrated and focused atmosphere. Collins said, “Getting these kinds of spaces right is not always just about the space, but about what kind of protocols you set.”
To redesign your office space in the most effective way, change the function, change the space or change the furniture layout within the space, and your workers may improve efficiency and overall happiness at work.
Edited by Tammy Wolf