Tips for Selecting the Right Call Center Furniture
By Susan J. Campbell, TMCnet Contributing Editor
Is it possible the call center furniture you select for your environment could in fact pay for itself? According to a recent Interior Concepts white paper, the potential exists, if you know what to look for and how to implement the right approach within your environment.
Can selecting call center furniture really be that complicated? It doesn’t have to be complicated, but as this white paper suggests, it has to be purposeful. If you set out to select furniture that was not specifically designed for the call center space, you’re likely to experience some misses.
Therefore, the first tip to finding the right call center furniture is to partner with a company experienced in serving the call center. Look for a direct relationship with a manufacturer where you have one contact, regardless of your size or location. The pairing of these two attributes ensures not only successful selection and implementation, but also support along the way.
The second tip in selecting the right call center furniture is to maximize all available square footage to ensure you make the very best use of your space. Remember that the customer ultimately pays for every square foot of space they use – whether directly or indirectly. If you have space that is not used for call center activities – and therefore cannot be charged out to the client – you have lost opportunity space.
A manufacturer offering a thin-panel system as well as custom design and manufacturing will provide the most effective use of your space. This easily translates into more stations within a specific area, more revenue potential and the opportunity for lower cost. Plus, this approach to call center furniture also provides a more comfortable working area for your agents, helping to boost morale and performance.
Third, opt for a call center furniture system that offers a large and easy to use wire management system. This approach ensures you need less time to run power and data lines, while it is also less costly. Estimates show the cabling costs within the right wire management system can range up to 40 percent less compared with panel systems with restricted wiring or base electrical options.
Did you know you can reduce compensation claims made by employees if you incorporate ergonomic accessories into your workstation design? The fourth tip in your efforts to purchase the right call center furniture is to find the right ergonomic accessories, but also leverage proper training for the entire system. In teaching employees the right way to work, you’re protecting their overall health.
Finally, look for space planning services included at no additional cost and call center furniture with a lifetime warranty. You want the most value out of your investment and by following these tips, your call center furniture purchase really can pay for itself in the long run.
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Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Rich Steeves