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Regardless of the type of call center you oversee, your agents are a vital resource. Ensuring that they’re comfortable and capable of performing the tasks essential to the operation, and you’ll reduce turnover and improve morale.  

One of the best ways to keep your agents up to speed with the material they’ll need is to offer training sessions that address the policies and principles of your call center. Even if it’s just a refresher course, reviewing information will give them the tools they need to address each issue callers may have.

The surroundings that you’re training in are just as important as the training itself, and according to call center furniture provider Interior Concepts, you’ll have a lot more success in information retention if you train your agents in a space that’s designed to keep them engaged.

Interior Concepts’ training tables give call center supervisors a multitude in their training room. These training tables can be fixed, set on casters, or a combination of the two.  If you’re low on space in your call center Flip-top tables are a convenient option for those that need flexibility in a room, with a quick adjustment they can be stored to give additional seating space or lowered to create a mock cubicle for training exercise mock ups.

Given how essential computers are to the continued training of your workforce, you may want to choose surfaces that can connect with electronic devices. The Connect2 power options offered by Interior Concepts give it to you without the need to hardwire electrical into the room. Simply plug into an existing 20-amp outlet, and the table will be able to provide power to your agents computers and devices for more technologically friendly training.

Having the proper trainng materials is up to you, but if you need assistance finding the right tables and surfaces for use in your call centers training room, then visit Interior Concepts for more information.

Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.

Edited by Stefanie Mosca