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For large call centers that rely on multiple shifts of workers, the security and protection of equipment and personal belongings is vital to both operation and the comfort of staff members. Call center furniture manufacturer Interior Concepts not only offers innovative workspaces, but also provides desk enhancements that improve the security of call centers.

The most commonly used solution for larger centers are still lockers. Typically a bank of small lockers individually keyed that allow agents to stow personal belonging like purses or wallets is kept in a separate room. Agents starting or ending shifts access the lockers accordingly. While this option is inexpensive, it can be cumbersome for staff to go back to their locker every time they need something, and can add downtime to what is already a time sensitive process.

Interior concepts offers an alternative to this approach with the pedestal storage system. In this case, work stations are outfitted with a pedestal that contains multiple compartments, each assigned to a specific worker. Staff members will be able to store their personal effects right at the work station making them easier to access in the rush of the day’s work.

Many of the systems that Interior Concept’s offers come with a master-key, so management can remove items from storage areas should they become an issue. For example; the liverwurst sandwich left in there on Friday, or the cell phone, that happens to have “Who Let the Dogs Out” set as the ringtone.

Managers can choose from a variety of pedestal types, including ones that have cushioned fabric tops that provide additional seating when they need to discuss something with an agent. The keys provided to agents are also generic so they can be easily replaced.

The combination of security and form makes these pedestals a multi-functional investment that no call center should be without.

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Chris DiMarco is a Managing Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page. Follow him on Twitter (News - Alert) @cpdimarco.

Edited by Stefanie Mosca