Call Center Furniture

A company dealing with sensitive information in their call center has received customized workstations, featuring a locking chase system that physically secures customer service representative computers from access by agents. 

Interior Concepts, a manufacturer of call center furniture, has announced that as part of a recent contract it was awarded in Michigan, it installed customized workstations featuring a locking chase system that greatly heightens security for the information contained in them.

Company officials said that this makes it difficult for anyone other than IT to access the computers. This may be especially important for call centers with healthcare clients and their HIPAA regulations, or for call centers that deal with especially sensitive information.

The contract, for a Texas-based provider of inbound and outbound customer interaction products, called for a new 37,000 square-foot facility in Michigan. Over the next few years, the company plans to hire 300 agents.

“The area has a dynamic workforce,” said company officials from the provider, adding that the new facility allows them to respond to new opportunities in the Midwest market while creating more jobs in the U.S.

Interior Concepts furnishes call centers throughout North America and other nearshore countries. The Texas-based call center provider selected Interior Concepts to furnish their center, and the company was able to provide value through the specialized call center furniture solutions, said David Kendrick, president at Interior Concepts.

“It was great to furnish a call center that will be hiring from our local Michigan communities,” Kendrick said, adding that using its call center furniture expertise, Interior Concepts designed a site that is ready for employees now and is designed to accommodate more workers as they are hired.

A Community Development Block Grant of $1 million helped in the building of the site. The grant is provided through the state of Michigan, which funded road and other infrastructure work.