Call Center Furniture Trends Save Client Space and Money
By Chris DiMarco, TMCnet Managing Editor
Call centers seem pretty simple at first glance; there are seats, phones and computers. But efficiency reigns supreme in these spaces and concepts that effectively manage work quality or maximize space are far from simplistic. Trends in call center floor planning typically reflect emerging technologies and theories on space management. For call center furnishing company Interior Concepts these trends act as guide on how to cut planning cost and keep the clients happy. This in turn gets them more clients like NOVO 1 which designed a contact center with Interior Concept earlier this year.
Ergonomics has become a more consistent issue in floor plan design. As companies realize making service reps more comfortable will increase their productivity. Focus is now placed on seats, screens and keyboards conducive to long work sessions. Interior Concepts says that “since paperless work environments are becoming the norm, many contact centers are eliminating storage at each workstation and are instead investing in ergonomic keyboards. This allows centers to keep the cost of each workstation generally the same.” The consistent price coupled with beneficial work environments goes a long way in planning a set up and managing employees.
Wide workstations and partitions that cover just up to the eyes of the employee are also popular right now. The added width allows space for employees to work without being cramped and the partitions reduce noise while still allowing reps to see what’s going on around them. Interior Concepts also report that “a concave worktop is also popular because it tucks agents into the workstation so that they can get the benefits of having their own defined space from the extending side panels.”
As far as layout is concerned Interior Concept also indicates that U-shaped spaces have become increasingly popular this year. This layout allows supervisors to observe multiple representatives at once, offering faster assistance if necessary. For security concerns Interior concepts said it also offers work stations that have the CPU built “in the wire management system. This provides easy access for IT while still providing secure storage.”
Being on top of trends like these gives Interior Concepts the portfolio needed to offer top notch floor plans to its customers.
Chris DiMarco is a Web Editor for TMCnet. He holds a master�s degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of Chris� articles, please visit his columnist page.
Edited by Chris DiMarco