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BenchmarkPortal and Symmetrics to Host Live Webinar
Symmetrics Group will host a live webinar about the latest innovation in call center benchmarking technology, iBenchmark. iBenchmark is an automated benchmarking product that puts patented technology and advanced process to work for people who manage contact centers. It provides benchmarking reports every month without the aggravation of manually finding and inputting a long list of metrics.
Symmetrics Group will host a live webinar about the latest innovation in call center benchmarking technology, iBenchmark. iBenchmark is an automated benchmarking product that puts patented technology and advanced process to work for people who manage contact centers. It provides benchmarking reports every month without the aggravation of manually finding and inputting a long list of metrics.
Benchmark Portal and Symmetrics to Host Live Webinar
BenchmarkPortal and Symmetrics Group will host a live webinar about the latest innovation in call center benchmarking technology, iBenchmark. iBenchmark is an automated benchmarking product that puts patented technology and advanced process to work for people who manage contact centers. It provides benchmarking reports every month without the aggravation of manually finding and inputting a long list of metrics.
BenchmarkPortal and Symmetrics Group will host a live webinar about the latest innovation in call center benchmarking technology, iBenchmark. iBenchmark is an automated benchmarking product that puts patented technology and advanced process to work for people who manage contact centers. It provides benchmarking reports every month without the aggravation of manually finding and inputting a long list of metrics.
Call Center Certification Provider Announces Top 100 Call Centers Contest Winners
What do you do when you're a leading provider of call center certification solutions and want to assess and recognize leading North America-based call centers for their position in the industry? You launch a "Top 100 Call Centers Contest" as part of an industry survey effort.
What do you do when you're a leading provider of call center certification solutions and want to assess and recognize leading North America-based call centers for their position in the industry? You launch a "Top 100 Call Centers Contest" as part of an industry survey effort.
BenchmarkPortal Releases New Automated Platform, iBenchmark
BenchmarkPortal has launched a new automated solution called, iBenchmark, to help solve a major input issue that has prevented benchmarking from being an ongoing management tool.
BenchmarkPortal has launched a new automated solution called, iBenchmark, to help solve a major input issue that has prevented benchmarking from being an ongoing management tool.
Bright Horizons Call Center Earns Center of Excellence Certification
Bright Horizons Family Solutions, provider of employer-sponsored child care, early education, and work/life solutions, today revealed that its call center has been certified as a Center of Excellence by BenchmarkPortal, one of the most prestigious awards in the customer service and support industry.
Bright Horizons Family Solutions, provider of employer-sponsored child care, early education, and work/life solutions, today revealed that its call center has been certified as a Center of Excellence by BenchmarkPortal, one of the most prestigious awards in the customer service and support industry.
Ameritas Group Earns BenchmarkPortal's Center of Excellence Certification
How do you prove you're a top call center? You become one of BenchmarkPortal's Center of Excellence call centers. Do to so, a company must undergo a rigorous benchmarking process, which compares the organization's operational metrics to those of its peers, using the world's largest database of contact center metrics. During this process, experts from BenchmarkPortal, a contact center research and consulting organization, audit and verify key data from the contact center applying for certification.
How do you prove you're a top call center? You become one of BenchmarkPortal's Center of Excellence call centers. Do to so, a company must undergo a rigorous benchmarking process, which compares the organization's operational metrics to those of its peers, using the world's largest database of contact center metrics. During this process, experts from BenchmarkPortal, a contact center research and consulting organization, audit and verify key data from the contact center applying for certification.
BenchmarkPortal Issues Call Center Certification Awards
Measuring the effectiveness of a call center is not the easiest of tasks, yet BenchmarkPortal has been able to develop a system of metrics that accurately assesses call centers for different aspects of call handling and customer interaction. With key performance indicators from which to judge including first call resolution, cost per call, call waiting time, customer satisfaction and agent satisfaction, BenchmarkPortal settled on the winners of its 2012 Top 100 Call Center Contest, and recently released the results.
Measuring the effectiveness of a call center is not the easiest of tasks, yet BenchmarkPortal has been able to develop a system of metrics that accurately assesses call centers for different aspects of call handling and customer interaction. With key performance indicators from which to judge including first call resolution, cost per call, call waiting time, customer satisfaction and agent satisfaction, BenchmarkPortal settled on the winners of its 2012 Top 100 Call Center Contest, and recently released the results.
Firstmark Credit Union Call Center Earns Top 100 Award from BenchmarkPortal
BenchmarkPortal, a leader in call center benchmarking, certification, training and consulting, has recognized Firstmark Credit Union's Call Center Operation among the top performers in its category in North America, and awarded it a Top 100 Award. The competition assesses companies on operational metrics, customer satisfaction and agent satisfaction.
BenchmarkPortal, a leader in call center benchmarking, certification, training and consulting, has recognized Firstmark Credit Union's Call Center Operation among the top performers in its category in North America, and awarded it a Top 100 Award. The competition assesses companies on operational metrics, customer satisfaction and agent satisfaction.
Does Newer Technology Really Make Your Call Center Perform Better?
Does the latest technology really make your call center better? (Here's where you think to yourself, 'I sure hope so given how much money we've spent on some of our solutions.') But have you ever wondered how much - really - the latest and most high-tech systems have improved customer satisfaction and your bottom line? So has Benchmark Portal, apparently. The contact center benchmarking, certification, training, industry reports and consulting group recently published a new report entitled "The Impact of Technology on Contact Center Performance."
Does the latest technology really make your call center better? (Here's where you think to yourself, 'I sure hope so given how much money we've spent on some of our solutions.') But have you ever wondered how much - really - the latest and most high-tech systems have improved customer satisfaction and your bottom line? So has Benchmark Portal, apparently. The contact center benchmarking, certification, training, industry reports and consulting group recently published a new report entitled "The Impact of Technology on Contact Center Performance."
BenchmarkPortal Awards Alliance Data 'Center of Excellence' Certification for Seventh Time
Marketing and loyalty solutions developer Alliance Data Systems Corporation announced that its Alliance Data Retail Services had been recognized with a "Center of Excellence" certification from BenchmarkPortal and Purdue Research Park's Center for Customer-Driven Quality. The company noted that the award applauded the level of service at the company's customer care centers. Alliance Data has been certified as a Center of Excellence by BenchmarkPortal seven times, the company noted.
Marketing and loyalty solutions developer Alliance Data Systems Corporation announced that its Alliance Data Retail Services had been recognized with a "Center of Excellence" certification from BenchmarkPortal and Purdue Research Park's Center for Customer-Driven Quality. The company noted that the award applauded the level of service at the company's customer care centers. Alliance Data has been certified as a Center of Excellence by BenchmarkPortal seven times, the company noted.
Wednesday on CallTalk: Does Technology Boost Call Center Performance?
Call center operators face a myriad of choices when it comes to software and equipment solutions to add capabilities and monitor service. Still, some wonder if simply adding more technology is the right answer. Have researchers ever even established a real link between technology and improved performance? The answer is yes.
Call center operators face a myriad of choices when it comes to software and equipment solutions to add capabilities and monitor service. Still, some wonder if simply adding more technology is the right answer. Have researchers ever even established a real link between technology and improved performance? The answer is yes.
Ameritas Contact Center Earns Fifth Consecutive Center of Excellence Honors from BenchmarkPortal
The customer connections contact center at Ameritas Group, a division of Ameritas Life Insurance Corp., earned its fifth consecutive Center of Excellence certification from BenchmarkPortal. The certification program is based on the largest call center benchmarking database program in the world. BenchmarkPortal's certification process scientifically measures operational metrics, customer satisfaction and agent satisfaction.
The customer connections contact center at Ameritas Group, a division of Ameritas Life Insurance Corp., earned its fifth consecutive Center of Excellence certification from BenchmarkPortal. The certification program is based on the largest call center benchmarking database program in the world. BenchmarkPortal's certification process scientifically measures operational metrics, customer satisfaction and agent satisfaction.
Benchmark Adds Call Center Outsourcers to Center of Excellence Certification
Call center performance benchmarking company BenchmarkPortal announced that it will start certifying call center outsourcers for its Center of Excellence program.
Call center performance benchmarking company BenchmarkPortal announced that it will start certifying call center outsourcers for its Center of Excellence program.
Ameritas Contact Center Receives Fifth BenchmarkPortal Excellence Certification
Ameritas Group's customer contact center has been awarded a fifth consecutive Center of Excellence certification from BenchmarkPortal. The certification program uses the largest call center benchmarking database in the world to measure call center operational metrics, including customer satisfaction and agent satisfaction. Ameritas Group is a division of Ameritas Life Insurance Corporation, and focuses on dental, vision, hearing and eye care products and runs a nationwide U.S. dental service network.
Ameritas Group's customer contact center has been awarded a fifth consecutive Center of Excellence certification from BenchmarkPortal. The certification program uses the largest call center benchmarking database in the world to measure call center operational metrics, including customer satisfaction and agent satisfaction. Ameritas Group is a division of Ameritas Life Insurance Corporation, and focuses on dental, vision, hearing and eye care products and runs a nationwide U.S. dental service network.
Concordia Publishing House Recognized for Customer Care
With more than 8,000 products published out of The Lutheran Church, Concordia Publishing House (CPH) handles a lot of transactions and calls from families, churches, Christian schools, and individuals.
With more than 8,000 products published out of The Lutheran Church, Concordia Publishing House (CPH) handles a lot of transactions and calls from families, churches, Christian schools, and individuals.
Wolter Kluwer Health Call Centers Awarded BenchmarkPortal Certificate of Excellence
Wolters Kluwer Health announced today that its Ovid and LWW journals Technical Services teams have been certified by BenchmarkPortal, which judges call centers on how well they get, keep and grow customers.
Wolters Kluwer Health announced today that its Ovid and LWW journals Technical Services teams have been certified by BenchmarkPortal, which judges call centers on how well they get, keep and grow customers.
Legal Insurance Company ARAG receives Benchmark Portal's "Center of Excellence" Honor
Legal insurance company ARAG has announced that its call center has been recertified as a Center of Excellence by BenchmarkPortal and The Center for Customer-Driven Quality founded at Purdue University. This is the fifth time ARAG has earned the certification, the company said.
Legal insurance company ARAG has announced that its call center has been recertified as a Center of Excellence by BenchmarkPortal and The Center for Customer-Driven Quality founded at Purdue University. This is the fifth time ARAG has earned the certification, the company said.
Church Mutual Insurance Recertified To Benchmark Portal's Highest Honor
Would it follow that a church organization might provide superior customer care? Perhaps, and one church organization - Church Mutual Insurance Company - has announced that its National Customer Service Center (NCSC) has been recertified as a Center of Excellence by BenchmarkPortal and The Center for Customer-Driven Quality founded at Purdue University. This is the third time Church Mutual has earned the certification, and it is one of only 53 service centers in the nation to hold the certification, the company said in a press release.
Would it follow that a church organization might provide superior customer care? Perhaps, and one church organization - Church Mutual Insurance Company - has announced that its National Customer Service Center (NCSC) has been recertified as a Center of Excellence by BenchmarkPortal and The Center for Customer-Driven Quality founded at Purdue University. This is the third time Church Mutual has earned the certification, and it is one of only 53 service centers in the nation to hold the certification, the company said in a press release.
Call Center Certification Courses Focus on WFM and Quality Assurance
Individuals charged will ensuring the performance of the call center must be adequately trained and certified for specific tasks. BenchmarkPortal has created a successful business by offering key call center certification courses and enabling leading organizations to maintain a competitive edge with a clear focus on continued improvements.
Individuals charged will ensuring the performance of the call center must be adequately trained and certified for specific tasks. BenchmarkPortal has created a successful business by offering key call center certification courses and enabling leading organizations to maintain a competitive edge with a clear focus on continued improvements.
BenchmarkPortal's 2012 Call Center Management Certification Training Schedule Announced
BenchmarkPortal, a company offering Call Center Certification, Call Center Training and Call Center Consulting, has announced the schedule for Call Center Management Certification Training for this year.
BenchmarkPortal, a company offering Call Center Certification, Call Center Training and Call Center Consulting, has announced the schedule for Call Center Management Certification Training for this year.
Is Your Call Center a Top 100 Center?
BenchmarkPortal has established itself as a leading provider of certification solutions designed to help call centers become more effective. BenchmarkPortal is inviting all contact center members to participate in their 16th Annual Call Center Benchmarking Study, which will feature the highly acclaimed "Top 100 Call Centers" Contest for centers located in North America.
BenchmarkPortal has established itself as a leading provider of certification solutions designed to help call centers become more effective. BenchmarkPortal is inviting all contact center members to participate in their 16th Annual Call Center Benchmarking Study, which will feature the highly acclaimed "Top 100 Call Centers" Contest for centers located in North America.
Call Center Best Practices to Keep Your Holiday Spirit Up
Anyone who's worked in a call center can tell you that around the holiday season they're busier than that the north pole on Christmas. This time of year more than ever call center supervisors need tips to help them accomplish their highest possible service levels. If you're looking for ways to keep the spirit high in your call center, join host Bruce Belfiore & Contact Center Experts from BenchmarkPortal to discuss Best Practices on CallTalk.
Anyone who's worked in a call center can tell you that around the holiday season they're busier than that the north pole on Christmas. This time of year more than ever call center supervisors need tips to help them accomplish their highest possible service levels. If you're looking for ways to keep the spirit high in your call center, join host Bruce Belfiore & Contact Center Experts from BenchmarkPortal to discuss Best Practices on CallTalk.
MAXIMUS Call Center Operations in Texas Achieve Second Recognition as a Center of Excellence
(AUSTIN, Texas - December 1, 2011) - MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today that its Texas Eligibility Support Services call centers have been recognized for the second year in a row as a "Certified Center of Excellence" by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality (CCDQ) at Purdue Research Park.
(AUSTIN, Texas - December 1, 2011) - MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today that its Texas Eligibility Support Services call centers have been recognized for the second year in a row as a "Certified Center of Excellence" by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality (CCDQ) at Purdue Research Park.
Allied Solutions Call Centers Earn 'Center of Excellence' Certification
CARMEL, Ind., Nov 29, 2011 (BUSINESS WIRE) -- The Allied Solutions, LLC call centers, located in Carmel, IN and Sioux City, IA were certified as Centers of Excellence for 2011. Allied Solutions also received call center certifications in 2006 and 2009.
CARMEL, Ind., Nov 29, 2011 (BUSINESS WIRE) -- The Allied Solutions, LLC call centers, located in Carmel, IN and Sioux City, IA were certified as Centers of Excellence for 2011. Allied Solutions also received call center certifications in 2006 and 2009.
OEConnection Customer Care Center recognized as a "Certified Center of Excellence"
According to a recent announcement made by OEConnection LLC, BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University have recognized its Customer Care Center as a "Certified Center of Excellence" for the fourth consecutive year. The Customer Care Center at OEConnection stood tall on every criterion, including average speed of answer, percentage of calls satisfactorily handled on the first call, average length of call, training hours for the staff, and customer satisfaction.
According to a recent announcement made by OEConnection LLC, BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University have recognized its Customer Care Center as a "Certified Center of Excellence" for the fourth consecutive year. The Customer Care Center at OEConnection stood tall on every criterion, including average speed of answer, percentage of calls satisfactorily handled on the first call, average length of call, training hours for the staff, and customer satisfaction.
BenchmarkPortal Call Center Certification Radio Show to Discuss Latin Population
Call center certification is an important element for any customer service support center focused on achieving optimal customer satisfaction. By making training and certification a priority for all call center managers and even key agents, the organization demonstrates dedication to excellence and optimizing the customer experience.
Call center certification is an important element for any customer service support center focused on achieving optimal customer satisfaction. By making training and certification a priority for all call center managers and even key agents, the organization demonstrates dedication to excellence and optimizing the customer experience.
BenchmarkPortal Recognizes Proctor Financial, Inc. for its Superior Call Center Quality
Proctor Financial, Inc., the United States' seventh largest independent insurance intermediary, has reportedly earned one of the service and support industry's most prestigious honors.
Proctor Financial, Inc., the United States' seventh largest independent insurance intermediary, has reportedly earned one of the service and support industry's most prestigious honors.
BenchmarkPortal Call Center Campus a Certified Success
Certification is a great way for call centers to get noticed by potential clients and ensure that key team members are up-to-date on best practices. BenchmarkPortal's courses are well known for providing a comprehensive path to professional certification, and with frequent events designed to stimulate conversation about the industry, the company is uniquely qualified to help call center managers become more effective.
Certification is a great way for call centers to get noticed by potential clients and ensure that key team members are up-to-date on best practices. BenchmarkPortal's courses are well known for providing a comprehensive path to professional certification, and with frequent events designed to stimulate conversation about the industry, the company is uniquely qualified to help call center managers become more effective.
Canon U.S.A. Awarded With BenchmarkPortal's Center Of Excellence Certification For Third Consecutive Year
Canon U.S.A., Inc., a leader in digital imaging, today announced it has been honored with the Center of Excellence award by BenchmarkPortal, in collaboration with the Center for Customer-Driven Quality (founded at Purdue University), for the third straight year.
Canon U.S.A., Inc., a leader in digital imaging, today announced it has been honored with the Center of Excellence award by BenchmarkPortal, in collaboration with the Center for Customer-Driven Quality (founded at Purdue University), for the third straight year.
BenchmarkPortal Launches New Website, Adds new Path to Call Center Certification, and Introduces Benchmarking Tool that Improves Your Bottom Line
BenchmarkPortal has been offering call center certification, training and benchmarking services for more than a decade. Founded in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown rapidly alongside the contact center industry, and now hosts the world's largest call center metrics database. The company's deep understanding of customer service and contact centers has made them a leader in consultation, and allowed them to help hundreds of call centers in becoming more effective and efficient.
BenchmarkPortal has been offering call center certification, training and benchmarking services for more than a decade. Founded in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown rapidly alongside the contact center industry, and now hosts the world's largest call center metrics database. The company's deep understanding of customer service and contact centers has made them a leader in consultation, and allowed them to help hundreds of call centers in becoming more effective and efficient.
Next BenchmarkPortal Event Brings Call Center Certification to San Diego
Call center certification is a great way to let others know that you're on a higher level in your customer service strategy. Certification is like a badge of honor that's proof positive that you've obtained a deeper understanding of how call center management works. BenchmarkPortal's call center certification program has helped hundreds of operations earn this honor themselves, and is now offering a certification course for those in the San Diego Area.
Call center certification is a great way to let others know that you're on a higher level in your customer service strategy. Certification is like a badge of honor that's proof positive that you've obtained a deeper understanding of how call center management works. BenchmarkPortal's call center certification program has helped hundreds of operations earn this honor themselves, and is now offering a certification course for those in the San Diego Area.
MAXIMUS Call Center Recognized for Operational Efficiency and High Quality Customer Service
Georgia Childcare and Parent Services (CAPS) call center of MAXIMUS has been recognized as a "Certified Center of Excellence" by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality (CCDQ).
Georgia Childcare and Parent Services (CAPS) call center of MAXIMUS has been recognized as a "Certified Center of Excellence" by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality (CCDQ).
Call Center Training Event in Las Vegas- Registration Closing Soon
In today's competitive marketplace call center training that leads to certification is imperative. A great opportunity to get call center training and certification is about to close, though. We've learned that The Call Center Campus, sponsored by the BenchmarkPortal and College of Call Center Excellence is being held in Las Vegas Nevada from Oct. 11- 14, but registration for all courses ends on September 26. That's less than a week away, so companies that are concerned with call center training issues see value in call center certification will probably want to register immediately.
In today's competitive marketplace call center training that leads to certification is imperative. A great opportunity to get call center training and certification is about to close, though. We've learned that The Call Center Campus, sponsored by the BenchmarkPortal and College of Call Center Excellence is being held in Las Vegas Nevada from Oct. 11- 14, but registration for all courses ends on September 26. That's less than a week away, so companies that are concerned with call center training issues see value in call center certification will probably want to register immediately.
Online Event to Highlight Employee Incentives
If you run a call center, you'll know that the best technology in the world won't help you much if your agents are up to their jobs. While we sometimes get lost in the everyday grind of headsets, interval forecasting, paperwork, KPIs and call volume, we forget that our call center/contact center agents are, in a sense, members of the company's sales team. Even if they take only inbound calls, they are still a critical element of the company's overall sales channel, since they're the ones at the front line receiving customers' first impression (either bad or good), and often, what they say to customers affects that customer relationship forever.
If you run a call center, you'll know that the best technology in the world won't help you much if your agents are up to their jobs. While we sometimes get lost in the everyday grind of headsets, interval forecasting, paperwork, KPIs and call volume, we forget that our call center/contact center agents are, in a sense, members of the company's sales team. Even if they take only inbound calls, they are still a critical element of the company's overall sales channel, since they're the ones at the front line receiving customers' first impression (either bad or good), and often, what they say to customers affects that customer relationship forever.
BenchmarkPortal Discounts Fall Events and Empowers Call Centers
For many companies, the call center is the primary link to customers, and is responsible for most daily public interactions. This makes the call center essential in not only satisfying clients but in maintaining the identity of a company, as poor service call handling derails both of those goals. The interactions and methods employed by a call center are so important, that many companies now require consultation from outside agencies to ensure that calls are being handled correctly
For many companies, the call center is the primary link to customers, and is responsible for most daily public interactions. This makes the call center essential in not only satisfying clients but in maintaining the identity of a company, as poor service call handling derails both of those goals. The interactions and methods employed by a call center are so important, that many companies now require consultation from outside agencies to ensure that calls are being handled correctly
BenchmarkPortal CEO Discusses the Advantages of Benchmarking
BenchmarkPortal is well known for its call center certification and educational services, but the company offers a host of other products designed to improve the performance of a call center. TMC had an opportunity to sit down with BenchmarkPortal CEO Bruce Belfiore, to talk about some of the company's other competencies and what they can offer a call center.
BenchmarkPortal is well known for its call center certification and educational services, but the company offers a host of other products designed to improve the performance of a call center. TMC had an opportunity to sit down with BenchmarkPortal CEO Bruce Belfiore, to talk about some of the company's other competencies and what they can offer a call center.
GE Capital Fleet Services Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
GE Capital Fleet Services' U.S. maintenance control center, located in Eden Prairie, Minn., has been certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality, founded at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the service and support industry.
GE Capital Fleet Services' U.S. maintenance control center, located in Eden Prairie, Minn., has been certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality, founded at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the service and support industry.
EyeMed Vision Care Call Center Earns Second Consecutive Center of Excellence Recognition from BenchmarkPortal
EyeMed Vision Care's customer call center has earned the "Certified Center of Excellence" designation from BenchmarkPortal for the second year in a row. BenchmarkPortal also ranked EyeMed's call center 12th among the best call centers in the nation in the Center of Excellence Top 100 for Small Centers (under 100 agents) for 2010. EyeMed is one of the nation's leading vision benefits companies and part of Luxottica, a leader in vision care and eyewear.
EyeMed Vision Care's customer call center has earned the "Certified Center of Excellence" designation from BenchmarkPortal for the second year in a row. BenchmarkPortal also ranked EyeMed's call center 12th among the best call centers in the nation in the Center of Excellence Top 100 for Small Centers (under 100 agents) for 2010. EyeMed is one of the nation's leading vision benefits companies and part of Luxottica, a leader in vision care and eyewear.
iBenchmark: BenchmarkPortal's New Tool for Managers
Contact center managers know how useful benchmarking can be as part of an overall best practices program. Managers identify competitive weak spots through the metrics and then take targeted actions to improve their performance.
Contact center managers know how useful benchmarking can be as part of an overall best practices program. Managers identify competitive weak spots through the metrics and then take targeted actions to improve their performance.
BenchmarkPortal to Feature Certification Sessions at Annual APSUG
The Avaya-PDSUG Training summit was set up 20 year ago to bring call center professionals together to discuss the evolving trends of the industry and determine the best strategies for their operations. Still going strong, this year's show will once again welcome leaders in the field to participate in keynotes, panels and discussions that will engage and enlighten those managing call centers.
The Avaya-PDSUG Training summit was set up 20 year ago to bring call center professionals together to discuss the evolving trends of the industry and determine the best strategies for their operations. Still going strong, this year's show will once again welcome leaders in the field to participate in keynotes, panels and discussions that will engage and enlighten those managing call centers.
BenchmarkPortal and Cisco Systems Team up for Perspective in the Call Center Space
Part of an initiative to collect information surrounding the customer service space, Cisco Systems has teamed up with BenchmarkPortal and the Center for Customer Driven Quality to conduct research that aims to uncover more about the industry. The research will focus on understanding the correlation between technological maturity and the performance of customer service representatives. This ground-breaking research will give participants insight into their customer service operations, showing them how they stack up against competitors and offering tips on how to improve service levels. The research study will be conducted anonymously so there no reason not to join.
Part of an initiative to collect information surrounding the customer service space, Cisco Systems has teamed up with BenchmarkPortal and the Center for Customer Driven Quality to conduct research that aims to uncover more about the industry. The research will focus on understanding the correlation between technological maturity and the performance of customer service representatives. This ground-breaking research will give participants insight into their customer service operations, showing them how they stack up against competitors and offering tips on how to improve service levels. The research study will be conducted anonymously so there no reason not to join.
BenchmarkPortal's Call Center Contest shows Customer Service Managers Where They Stack Up
Customer service is king in the call center space, and once you've mastered the art, you have every reason to show off the strategies that have made your operation so effective. But, sometimes it can be difficult to determine where on the scale your operation falls. BenchmarkPortal is now offering you a way to find out exactly where you stack up against leaders in the field, with a contest that seeks to find the Top 100 Call Centers.
Customer service is king in the call center space, and once you've mastered the art, you have every reason to show off the strategies that have made your operation so effective. But, sometimes it can be difficult to determine where on the scale your operation falls. BenchmarkPortal is now offering you a way to find out exactly where you stack up against leaders in the field, with a contest that seeks to find the Top 100 Call Centers.
Call Center Certification Course Now Available in Denver
BenchmarkPortal is excited to announce a new call center certification course location in Denver, Colorado. Offered at American Family Insurance, the next course is scheduled for September 13-16. For those electing to attend, a bonus day will be offered in Social Media Certification.
BenchmarkPortal is excited to announce a new call center certification course location in Denver, Colorado. Offered at American Family Insurance, the next course is scheduled for September 13-16. For those electing to attend, a bonus day will be offered in Social Media Certification.
DELTA DENTAL OF VIRGINIA RECOGNIZED FOR EXCELLENCE IN CUSTOMER SERVICE
Call center earns prestigious BenchmarkPortal certification from Purdue center
Call center earns prestigious BenchmarkPortal certification from Purdue center
BenchmarkPortal Leaders to Speak at 2011 ACCA Symposium
BenchmarkPortal's approach to comprehensive call center training has made it a leader in the industry. The company offers numerous courses and lectures to educate those within the customer service space and provide them with certification that proves their mastery of the call center. It's not surprising then that two of BenchmarkPortal's most esteemed staff members will be speaking at this year's Austin Contact Center Alliance Symposium/XPO.
BenchmarkPortal's approach to comprehensive call center training has made it a leader in the industry. The company offers numerous courses and lectures to educate those within the customer service space and provide them with certification that proves their mastery of the call center. It's not surprising then that two of BenchmarkPortal's most esteemed staff members will be speaking at this year's Austin Contact Center Alliance Symposium/XPO.
CallTalk to Discuss Home Agents this Week
Call center certification provider BenchmarkPortal is well known for having the largest database of call center metrics in the world and being a leader in call center certification, training and consulting. The company also hosts a monthly Web radio series "CallTalk" which addresses the most pertinent trends in contact centers with industry leaders while opening up the conversation to a live audience and allowing them to contribute as they listen. The show is designed to provide attendees with relevant information on the inner workings of a customer service operation and best practices methods.
Call center certification provider BenchmarkPortal is well known for having the largest database of call center metrics in the world and being a leader in call center certification, training and consulting. The company also hosts a monthly Web radio series "CallTalk" which addresses the most pertinent trends in contact centers with industry leaders while opening up the conversation to a live audience and allowing them to contribute as they listen. The show is designed to provide attendees with relevant information on the inner workings of a customer service operation and best practices methods.
BenchmarkPortal's Summer Sale makes Call Center Certification Affordable for Every Budget
BenchmarkPortal's informative call center education sessions just got a little bit more affordable, with summer sales that make them budget worthy for any customer service operation. The company is deeply discounting a number of its classes with it Summer Sale, offering call center managers the ability to update their understandings of the industry while mastering effective approaches to common call center.
BenchmarkPortal's informative call center education sessions just got a little bit more affordable, with summer sales that make them budget worthy for any customer service operation. The company is deeply discounting a number of its classes with it Summer Sale, offering call center managers the ability to update their understandings of the industry while mastering effective approaches to common call center.
BenchmarkPortal Early Registration for Call Center Campus- Limited Time and Spots!
BenchmarkPortal's Call Center Campus is designed to offer industry leaders immediate access to the best practices of the call center space. Call Center Campus will be hosted at the New York New York Hotel and Casino and is a unique opportunity to receive call center certification training, meet best in class call center managers, discuss future trends, and see the ROI that benchmarking offers call centers. Five courses will be conducted and include, a Call Center Management Certification Course on October 11-13, a Call Center Workforce Management Certification Course on October 12-13, a Call Center Social Media Certification Course on October 12-13, and a Call Center Quality Monitoring Certification Course on October 12-13.
BenchmarkPortal's Call Center Campus is designed to offer industry leaders immediate access to the best practices of the call center space. Call Center Campus will be hosted at the New York New York Hotel and Casino and is a unique opportunity to receive call center certification training, meet best in class call center managers, discuss future trends, and see the ROI that benchmarking offers call centers. Five courses will be conducted and include, a Call Center Management Certification Course on October 11-13, a Call Center Workforce Management Certification Course on October 12-13, a Call Center Social Media Certification Course on October 12-13, and a Call Center Quality Monitoring Certification Course on October 12-13.
Call Center Campus Gives Customer Service Providers a Path to Call Center Certification and a Unique Opportunity to Network with Peers
Even with a wealth of information on the subject, mastery of the customer service realm can be difficult to achieve without guidance. With that in mind, call center certification provider BenchmarkPortal will be hosting a weeklong event in Las Vegas that seeks to educate call center managers on the hottest trends in the space, and give them a platform to engage in conversation that will contribute to the success of all who attend.
Even with a wealth of information on the subject, mastery of the customer service realm can be difficult to achieve without guidance. With that in mind, call center certification provider BenchmarkPortal will be hosting a weeklong event in Las Vegas that seeks to educate call center managers on the hottest trends in the space, and give them a platform to engage in conversation that will contribute to the success of all who attend.
BenchmarkPortal's Online Radio Show 'Call Talk' Discusses Call Center Customer Satisfaction
Aside from housing the largest call center metrics database in the world, BenchmarkPortal also produces the first online radio show specifically focused on Call Centers. Every month, BenchmarkPortal broadcasts CallTalk, with no vendor sponsorship, keeping its content completely neutral and even asking listeners to suggest topics they want to hear discussed on the radio show's blog.
Aside from housing the largest call center metrics database in the world, BenchmarkPortal also produces the first online radio show specifically focused on Call Centers. Every month, BenchmarkPortal broadcasts CallTalk, with no vendor sponsorship, keeping its content completely neutral and even asking listeners to suggest topics they want to hear discussed on the radio show's blog.
To Benchmarking and Beyond: Call Center Training and Networking Event Coming Soon
Mark your calendars: The BenchmarkPortal Las Vegas Call Center Networking & Training event is happening in Las Vegas from October 11 - 14th. Click here to register now.
Mark your calendars: The BenchmarkPortal Las Vegas Call Center Networking & Training event is happening in Las Vegas from October 11 - 14th. Click here to register now.
Fleet Management Company Wright Express Ranked on BenchmarkPortal's Top Call Center List
Wright Express Corporation, a fleet management solutions provider, has announced that its call center has ranked in the Top 100 Call Center list prepared annually by BenchmarkPortal.
Wright Express Corporation, a fleet management solutions provider, has announced that its call center has ranked in the Top 100 Call Center list prepared annually by BenchmarkPortal.
BenchmarkPortal Offers Call Center Certification for Federal Agencies
BenchmarkPortal's certification programs have helped many call centers become more efficient. Through recent developments the company is now offering their informative certification sessions to federal agencies. BenchmarkPortal has assembled a comprehensive package to help managers of federal customer service operations fulfill the requirements of President Obama's April 26th directive regarding streamlining service delivery and improving customer service set up. Agencies that may not have had exposure to newer call center and customer service technologies can quickly get up to speed with BenchmarkPortals guidance.
BenchmarkPortal's certification programs have helped many call centers become more efficient. Through recent developments the company is now offering their informative certification sessions to federal agencies. BenchmarkPortal has assembled a comprehensive package to help managers of federal customer service operations fulfill the requirements of President Obama's April 26th directive regarding streamlining service delivery and improving customer service set up. Agencies that may not have had exposure to newer call center and customer service technologies can quickly get up to speed with BenchmarkPortals guidance.
Teachers Credit Union Announces National Recognition Award
Teachers Credit Union (TCU) announced today that the TCU Member Call Center has been certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Teachers Credit Union (TCU) announced today that the TCU Member Call Center has been certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Center Campus Covers Best Practices & Certification Training for Call Center Professionals
BenchmarkPortal's call center certification programs and events can get your customer service management up to date on the most effective methods in the call center industry and offer a unique forum to converse with others in the field. The company's line of educational classes has taken place throughout North America and continues to be a resource for call and contact center operations around the globe. BenchmarkPortal's Call Center Training & Networking event will be hosting a wide variety of informative sessions this summer in Las Vegas. The event will take place from October 11th to 14th and will consist of four training courses, a networking event, and Executive roundtable discussion.
BenchmarkPortal's call center certification programs and events can get your customer service management up to date on the most effective methods in the call center industry and offer a unique forum to converse with others in the field. The company's line of educational classes has taken place throughout North America and continues to be a resource for call and contact center operations around the globe. BenchmarkPortal's Call Center Training & Networking event will be hosting a wide variety of informative sessions this summer in Las Vegas. The event will take place from October 11th to 14th and will consist of four training courses, a networking event, and Executive roundtable discussion.
BenchmarkPortal's Call Center Certification Program
BenchmarkPortal's call center certification programs are some of the fastest ways for you to get your customer service team's management proper training quickly and effectively. The company's line of educational classes has been paramount in the education the customer service divisions of some of the largest companies in the world, including IBM, AAA and Verizon. BenchmarkPortal is offering an in person session in Montreal that welcomes upstarts and established customer service providers alike in learning the best practices in a call center. The course will take place July 19-22, 2011.
BenchmarkPortal's call center certification programs are some of the fastest ways for you to get your customer service team's management proper training quickly and effectively. The company's line of educational classes has been paramount in the education the customer service divisions of some of the largest companies in the world, including IBM, AAA and Verizon. BenchmarkPortal is offering an in person session in Montreal that welcomes upstarts and established customer service providers alike in learning the best practices in a call center. The course will take place July 19-22, 2011.
Upcoming BenchmarkPortal Broadcast to Focus on Time Management
BenchmarkPortal's CallTalk series gives listeners an opportunity to educate themselves in the ongoing evolution of the call center space. Each month host Bruce Belfiore addresses a specific topic, critical to the industry and calls upon an expert to discuss it at length. Belifore Senior Research Executive for the Center for Customer-Driven Quality (founded at Purdue University), and will be aired without the participation of vendors so that topics will be free from their influence and guided by the listeners.
BenchmarkPortal's CallTalk series gives listeners an opportunity to educate themselves in the ongoing evolution of the call center space. Each month host Bruce Belfiore addresses a specific topic, critical to the industry and calls upon an expert to discuss it at length. Belifore Senior Research Executive for the Center for Customer-Driven Quality (founded at Purdue University), and will be aired without the participation of vendors so that topics will be free from their influence and guided by the listeners.
BenchmarkPortal Earns BBB Accreditation
The Better Business Bureau ensures that companies are providing their clients with transparent and trustworthy service, and grant accreditation only to companies that meet their stringent criteria. Recently call center certification provider BenchmarkPortal received accreditation from the BBB for meeting these stringent criteria. BenchmarkPortal is a leader in the call center certification field, providing call center training with both online and in person classes designed to quickly and thoroughly educate on best practices within a call or contact center.
The Better Business Bureau ensures that companies are providing their clients with transparent and trustworthy service, and grant accreditation only to companies that meet their stringent criteria. Recently call center certification provider BenchmarkPortal received accreditation from the BBB for meeting these stringent criteria. BenchmarkPortal is a leader in the call center certification field, providing call center training with both online and in person classes designed to quickly and thoroughly educate on best practices within a call or contact center.
BenchmarkPortal's Chicago Sessions Offer New Strategies for Call Center Efficiency
The call center certification programs offered by BenchmarkPortal give communication operations the education to conduct business in more efficient and manageable ways. With both in person and online classes, Benchmark provides options for any call center to more effectively obtain their goals. Following a proven track record of certification sessions, Benchmark will be offering a Management Certification Course in Chicago June 7th through the 10th and another program focusing on the challenges of Workforce Management on June 14th and 15th.
The call center certification programs offered by BenchmarkPortal give communication operations the education to conduct business in more efficient and manageable ways. With both in person and online classes, Benchmark provides options for any call center to more effectively obtain their goals. Following a proven track record of certification sessions, Benchmark will be offering a Management Certification Course in Chicago June 7th through the 10th and another program focusing on the challenges of Workforce Management on June 14th and 15th.
Benchmark Survey Aims to Determine the Roots of Absenteeism in the Call Center
Making sure your agents are available when the customer volume in a call center picks up is one of the most essential needs in a communications operation. Understanding absenteeism is one step towards combating this, with management efficiency increasing in direct correlation with your comprehension of employee leave. To determine the common trends in staff absences, BenchmarkPortal will be hosting a brief survey this week that aims to get at the heart of the matter. The questionnaire is open to all call center managers and seeks to determine the root causes of absenteeism in an effort to strategize against it.
Making sure your agents are available when the customer volume in a call center picks up is one of the most essential needs in a communications operation. Understanding absenteeism is one step towards combating this, with management efficiency increasing in direct correlation with your comprehension of employee leave. To determine the common trends in staff absences, BenchmarkPortal will be hosting a brief survey this week that aims to get at the heart of the matter. The questionnaire is open to all call center managers and seeks to determine the root causes of absenteeism in an effort to strategize against it.
PLATO Receives Excellence Award from BenchmarkPortal
PLATO Learning, a provider of education technology solutions with a focus on learning achievement, has recently announced that the company has been certified as a Center of Excellence by BenchmarkPortal.
PLATO Learning, a provider of education technology solutions with a focus on learning achievement, has recently announced that the company has been certified as a Center of Excellence by BenchmarkPortal.
BenchmarkPortal's CallTalk Show to Focus on IVR
In our increasingly automated world, IVR systems are an essential component to successful call center strategy. These platforms reduce queues, offer valuable information to agents before a call and can even answer basic questions without tying up call center personnel. With this in mind, call center educator and certification provider BenchmarkPortal will be focusing on IVR in their upcoming CallTalk show.
In our increasingly automated world, IVR systems are an essential component to successful call center strategy. These platforms reduce queues, offer valuable information to agents before a call and can even answer basic questions without tying up call center personnel. With this in mind, call center educator and certification provider BenchmarkPortal will be focusing on IVR in their upcoming CallTalk show.
BenchmarkPortal Adds Live Online Classes to Call Center Certification Program
BenchmarkPortal's expertise in the call center industry has made them a leading advisor in the space, offering guidance that reinforces the best practices of a successful communications operations. Benchmarks' College of Call Center Excellence has always conducted "in-person" sessions to this effect. Now in an effort to expand its reach to a wider audience, Benchmark will be conducting live online sessions designed to replicate the educational experience of the classroom.
BenchmarkPortal's expertise in the call center industry has made them a leading advisor in the space, offering guidance that reinforces the best practices of a successful communications operations. Benchmarks' College of Call Center Excellence has always conducted "in-person" sessions to this effect. Now in an effort to expand its reach to a wider audience, Benchmark will be conducting live online sessions designed to replicate the educational experience of the classroom.
BenchmarkPortal's Call Center Industry Reports Keep Managers Ahead of the Competition
Call centers are undergoing a period of rapid change. Call centers and their management teams need to keep current with advances in technology, new production methods, and shifts in industry thought or developing trends. Whether call center management wants to follow trends, understand new methods or compare data, BenchmarkPortal offers specialized call center reports on over 40 industries to beat the competition.
Call centers are undergoing a period of rapid change. Call centers and their management teams need to keep current with advances in technology, new production methods, and shifts in industry thought or developing trends. Whether call center management wants to follow trends, understand new methods or compare data, BenchmarkPortal offers specialized call center reports on over 40 industries to beat the competition.
BenchmarkPortal Survey and Event Addresses Call Center Best Practices
Intelligence is the key to success of any business, and in the call center space accurate, up to date information is essential to meeting industry standards. BenchmarkPortal has been providing research and operational advice to call center operations since 1995 and hosts the world's largest call center metrics database.
Intelligence is the key to success of any business, and in the call center space accurate, up to date information is essential to meeting industry standards. BenchmarkPortal has been providing research and operational advice to call center operations since 1995 and hosts the world's largest call center metrics database.
Call Center Certification Provider BenchmarkPortal to Air CallTalk Episode
The latest episode of CallTalk from BenchmarkPortal, to air on Wednesday, March 16, will discuss the creation of a quality monitoring program, and the specifics of developing a strategy aligned with an organization's business objectives to achieve value.
The latest episode of CallTalk from BenchmarkPortal, to air on Wednesday, March 16, will discuss the creation of a quality monitoring program, and the specifics of developing a strategy aligned with an organization's business objectives to achieve value.
Managers Look to BenchmarkPortal Reports to Measure Effectiveness in the Call Center Industry
The level of certification in any given call center could offer insight into the level of training its management has received. One company, BenchmarkPortal, is dedicated to providing call center organizations with the necessary tools to drive innovation and excellence. As captured in this BenchmarkPortal report, true call center certification excellence comes from comparing the call center against proven leaders in the field.
The level of certification in any given call center could offer insight into the level of training its management has received. One company, BenchmarkPortal, is dedicated to providing call center organizations with the necessary tools to drive innovation and excellence. As captured in this BenchmarkPortal report, true call center certification excellence comes from comparing the call center against proven leaders in the field.
Ameritas Group Call Center Earns Fourth-Consecutive Center of Excellence Certification from BenchmarkPortal
Ameritas Group, a division of Ameritas Life Insurance Corp., earned its fourth-consecutive Center of Excellence call center certification from BenchmarkPortal. Recently celebrating its 15-year anniversary, BenchmarkPortal is the leader in call center certification and hosts the largest call center performance metrics database in the world.
Ameritas Group, a division of Ameritas Life Insurance Corp., earned its fourth-consecutive Center of Excellence call center certification from BenchmarkPortal. Recently celebrating its 15-year anniversary, BenchmarkPortal is the leader in call center certification and hosts the largest call center performance metrics database in the world.
MESSA's East Lansing Call Center Again Recognized for Best Practices in Cost-Effectiveness and Customer Service
For the fifth consecutive year MESSA's East Lansing-based Member Service Center has been recognized as a "Certified Center of Excellence" by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality (CCDQ) at Purdue Research Park.
For the fifth consecutive year MESSA's East Lansing-based Member Service Center has been recognized as a "Certified Center of Excellence" by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality (CCDQ) at Purdue Research Park.
Call Center Certification Course Focuses on Management Excellence
The call center is an important part of any organization as it represents the interaction point between the customer and the company. Call center certification helps to ensure that those running the call center and serving customers are trained to do so effectively and according to specific quality standards.
The call center is an important part of any organization as it represents the interaction point between the customer and the company. Call center certification helps to ensure that those running the call center and serving customers are trained to do so effectively and according to specific quality standards.
MAXIMUS Call Center Recognized for Exceptional Performance
MAXIMUS (NYSE: MMS), a leading provider of government services, announced today that its Massachusetts Health Benefits (MassHealth) Customer Service project call center has once again been recognized as a "Certified Center of Excellence" by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality (CCDQ) at Purdue Research Park.
MAXIMUS (NYSE: MMS), a leading provider of government services, announced today that its Massachusetts Health Benefits (MassHealth) Customer Service project call center has once again been recognized as a "Certified Center of Excellence" by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality (CCDQ) at Purdue Research Park.
Upcoming CallTalk Radio Show Discusses Developments in Call Center Certification
Workforce management industry experts Bruce Belfiore and Bill Durr will join BenchmarkPortal, a call center certification organization, again for a second session about analytical workforce optimization (WFO) this Wednesday.
Workforce management industry experts Bruce Belfiore and Bill Durr will join BenchmarkPortal, a call center certification organization, again for a second session about analytical workforce optimization (WFO) this Wednesday.
BenchmarkPortal Renews Church Mutual's Call Center Certification
BenchmarkPortal Inc. and The Center for Customer-Driven Quality have recently recertified Church Mutual Insurance Co.'s National Customer Service Center as a Center of Excellence.
BenchmarkPortal Inc. and The Center for Customer-Driven Quality have recently recertified Church Mutual Insurance Co.'s National Customer Service Center as a Center of Excellence.
MetLife Honored with Sixth Consecutive, Industry-wide 'Center of Excellence' Certification for Customer-Driven Quality
MetLife, Inc. has once again earned the designation of "Certified Center of Excellence," marking the sixth consecutive year its Customer Sales & Service Group has won the prestigious, national designation presented by Purdue University's Center for Customer-Driven Quality in conjunction with BenchmarkPortal, a national benchmarking firm.
MetLife, Inc. has once again earned the designation of "Certified Center of Excellence," marking the sixth consecutive year its Customer Sales & Service Group has won the prestigious, national designation presented by Purdue University's Center for Customer-Driven Quality in conjunction with BenchmarkPortal, a national benchmarking firm.
Contact Center Management Certification Course Offered in Austin
From March 22-25 a Call Center Management Certification course will be offered in Austin, Texas. The course, offered by the College of Call Center Excellence, is composed of ten modules that include lecture, discussion and learning activity "case studies" that focus on practical problem solving and current best practices, course officials say. The curriculum, originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts.
From March 22-25 a Call Center Management Certification course will be offered in Austin, Texas. The course, offered by the College of Call Center Excellence, is composed of ten modules that include lecture, discussion and learning activity "case studies" that focus on practical problem solving and current best practices, course officials say. The curriculum, originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts.
Call Center Certification Training Delivered On-Demand Fits Into Your Schedule
Call centers hoping to drive excellence in customer service and overall performance invest in call center certification. Benchmark Portal is one company that leads the way in providing training for call center agents, supervisors and managers so they can achieve a standard of excellence demanded by their employer and the industry.
Call centers hoping to drive excellence in customer service and overall performance invest in call center certification. Benchmark Portal is one company that leads the way in providing training for call center agents, supervisors and managers so they can achieve a standard of excellence demanded by their employer and the industry.
BenchmarkPortal Offers Call Center Certification Courses for Management
Call center certification is an important focus for any call center and its agents and supervisors if they want to be able to achieve a competitive advantage in the marketplace. Call centers that are distinguished as "excellent" not only make it a priority for their call center agents to receive call center certification, they enable their agents to make it happen.
Call center certification is an important focus for any call center and its agents and supervisors if they want to be able to achieve a competitive advantage in the marketplace. Call centers that are distinguished as "excellent" not only make it a priority for their call center agents to receive call center certification, they enable their agents to make it happen.
Call Center Management Certification Course Featuring Social Media Offered
A course titled "Call Center Management Certification" will be offered from February 8 - 11 in San Diego, at the Embassy Suites. The cost is $1,995, and it's being billed as a way to help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications), and comes with a "Special Social Media Section on Friday for all attendees."
A course titled "Call Center Management Certification" will be offered from February 8 - 11 in San Diego, at the Embassy Suites. The cost is $1,995, and it's being billed as a way to help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications), and comes with a "Special Social Media Section on Friday for all attendees."
Effective Training for Call Center Certification
How do you make sure your call center can reach a high level of excellence in customer service delivery? One of the best ways is to be certified for excellence through Benchmark Portal. Courses offered through this company ensure that your call center agents are ready to handle customers with ease and your overall operation will be able to perform according to your expectations.
How do you make sure your call center can reach a high level of excellence in customer service delivery? One of the best ways is to be certified for excellence through Benchmark Portal. Courses offered through this company ensure that your call center agents are ready to handle customers with ease and your overall operation will be able to perform according to your expectations.
Securus Technologies Transforms its Call Center Operations
Provider of inmate communications services Securus Technologies has announced that it has completed the transformation of its call center operations.
Provider of inmate communications services Securus Technologies has announced that it has completed the transformation of its call center operations.
Kanoo Travel Opens Women Only Call Center
The Saudi travel agent, Kanoo Travel, opened a call center with women employees only. As per a report in Arab News, around 20 women employed by Kanoo Travel have completed telephone operation training and are now operating the company's first and exclusive ladies-only call center.
The Saudi travel agent, Kanoo Travel, opened a call center with women employees only. As per a report in Arab News, around 20 women employed by Kanoo Travel have completed telephone operation training and are now operating the company's first and exclusive ladies-only call center.
Proper Contact Center Data Warehouse Methods Help Produce Call Center Certification
The call center is an important division for any organization as it serves as the primary interaction point between customers and the company. In many situations, it is the only interaction point and therefore, responsible for the customer's experience and satisfaction. Due to this heightened level of importance, it is critical that the contact handling process is conducted both efficiently and effectively.
The call center is an important division for any organization as it serves as the primary interaction point between customers and the company. In many situations, it is the only interaction point and therefore, responsible for the customer's experience and satisfaction. Due to this heightened level of importance, it is critical that the contact handling process is conducted both efficiently and effectively.
SQM Gives Call Center Certification to Jackson
The Service Quality Measurement Group (SQM) has recognized Jackson National Life Insurance Company (Jackson) as a World Class customer service provider in its latest benchmarking study of North American contact centers.
The Service Quality Measurement Group (SQM) has recognized Jackson National Life Insurance Company (Jackson) as a World Class customer service provider in its latest benchmarking study of North American contact centers.
Canon U.S.A. Products Win Major Call Center Certification Award
Provider of digital imaging, Canon USA, has announced that 2010 has been a year full of awards, many new product announcements, and a variety of key industry distinctions.
Provider of digital imaging, Canon USA, has announced that 2010 has been a year full of awards, many new product announcements, and a variety of key industry distinctions.
Knoa Software Issues Best Practices Advice for Call Centers
Knoa Software, a provider of end-user management software, has issued a list of best practices that retailers and hospitality and travel enterprises should implement to maximize sales, customer profitability and customer experience this holiday season.
Knoa Software, a provider of end-user management software, has issued a list of best practices that retailers and hospitality and travel enterprises should implement to maximize sales, customer profitability and customer experience this holiday season.
New Tool from BenchmarkPortal Streamlines Call Center Certification
Benchmarking in call centers is a vital process that enables call center managers to gather and analyze data effectively. In a video produced by BenchmarkPortal, the company states, "Given the time commitment, most managers do it only once a year." Yet, this process should be completed much more frequently than that.
Benchmarking in call centers is a vital process that enables call center managers to gather and analyze data effectively. In a video produced by BenchmarkPortal, the company states, "Given the time commitment, most managers do it only once a year." Yet, this process should be completed much more frequently than that.
ARAG Accumulates Awards Including Call Center Certification
ARAG has said that it has been chosen as the Best Kept Secret in Des Moines for the 2010 Economic Impact and Celebrate Business Awards, sponsored by the Greater Des Moines Partnership and the Des Moines Business Record.
ARAG has said that it has been chosen as the Best Kept Secret in Des Moines for the 2010 Economic Impact and Celebrate Business Awards, sponsored by the Greater Des Moines Partnership and the Des Moines Business Record.
CCDQ Re-Certifies MAXIMUS Georgia Families Call Center Operations
MAXIMUS' Georgia Families call center has been re-certified as a "Certified Center of Excellence" by Purdue University's Center for Customer-Driven Quality (CCDQ).
MAXIMUS' Georgia Families call center has been re-certified as a "Certified Center of Excellence" by Purdue University's Center for Customer-Driven Quality (CCDQ).
Contact Center Success Depends on 'Combination' of Capabilities, Enablers
Based on the findings of the Competitive Framework and interviews with end-users, say officials of research firm Aberdeen, accordingto industry observer Gaurav Patil, an analysis of the Best-in-Class demonstrates that "the success of the contact center strategy depends on a combination of specific capabilities and technology enablers."
Based on the findings of the Competitive Framework and interviews with end-users, say officials of research firm Aberdeen, accordingto industry observer Gaurav Patil, an analysis of the Best-in-Class demonstrates that "the success of the contact center strategy depends on a combination of specific capabilities and technology enablers."
Citizens Energy Group Earns Certification from BenchmarkPortal
BenchmarkPortal announced that Citizens Energy Group, a public charitable trust providing safe and reliable utility services to more than 266,000 customers in and around Marion County, has been officially certified a Center of Excellence by BenchmarkPortal and Center for Customer-Driven Quality founded at Purdue University.
BenchmarkPortal announced that Citizens Energy Group, a public charitable trust providing safe and reliable utility services to more than 266,000 customers in and around Marion County, has been officially certified a Center of Excellence by BenchmarkPortal and Center for Customer-Driven Quality founded at Purdue University.
Purdue University Affiliate Recognizes Alliance Data Call Centers
Alliance Data Systems has again been recognized for achieving customer service excellence across all four of its Retail Services call center operations.
Alliance Data Systems has again been recognized for achieving customer service excellence across all four of its Retail Services call center operations.
BenchmarkPortal Launches Call Center Certification Channel on TMCnet
(Norwalk, CT - [October 13, 2010]) Technology Marketing Corporation (TMC) today announced that the Call Center Certification channel, sponsored by BenchmarkPortal, has been launched as the newest addition to the TMCnet channel program.
(Norwalk, CT - [October 13, 2010]) Technology Marketing Corporation (TMC) today announced that the Call Center Certification channel, sponsored by BenchmarkPortal, has been launched as the newest addition to the TMCnet channel program.
Management Techniques for Call Center Certification
Call center managers and supervisors are presented with unique challenges when it comes to improving the efficiency of the agents and the call center as a whole. Some helpful tips from an article from Bruce Belfiore, senior research executive for the Center for Customer-Driven Quality give the supervisor some insight into how to channel the initial excitement of his or her new position.
Call center managers and supervisors are presented with unique challenges when it comes to improving the efficiency of the agents and the call center as a whole. Some helpful tips from an article from Bruce Belfiore, senior research executive for the Center for Customer-Driven Quality give the supervisor some insight into how to channel the initial excitement of his or her new position.
CIGNA HealthCare Honored by J.D. Power and Associates for Outstanding Customer Service
For the third year running, CIGNA HealthCare has been recognized by the J.D. Power and Associates Certified Call Center Program for the ability of CIGNA HealthCare's call center operations to provide An Outstanding Customer Service Experience.
For the third year running, CIGNA HealthCare has been recognized by the J.D. Power and Associates Certified Call Center Program for the ability of CIGNA HealthCare's call center operations to provide An Outstanding Customer Service Experience.
McKesson Specialty Care Solutions Center Earns Center of Excellence Recognition from BenchmarkPortal
McKesson Specialty Care Solutions' Reimbursement and Access Services Solution Center in Scottsdale, AZ has been certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.
McKesson Specialty Care Solutions' Reimbursement and Access Services Solution Center in Scottsdale, AZ has been certified as a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University.
Call Center Certification
Call Center Certification Overview
As the customer service call center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. With over 15 years of call center certification, call center training, and call center consulting BenchmarkPortal has become the leading authority in the industry. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping, and growing customers. This business need to rate the performance of a company's mission critical call center has lead to BenchmarkPortal's call center certification and path to a Certified Center of Excellence. For more information on call center certification, call center training, and call center consulting please contact us.
As the customer service call center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. With over 15 years of call center certification, call center training, and call center consulting BenchmarkPortal has become the leading authority in the industry. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping, and growing customers. This business need to rate the performance of a company's mission critical call center has lead to BenchmarkPortal's call center certification and path to a Certified Center of Excellence. For more information on call center certification, call center training, and call center consulting please contact us.
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