For those workers seeking opportunities in the call center industry, BenchmarkPortal’s (News - Alert) Call Center Campus Week provides an exciting platform for meeting with the industry’s who’s who, to learn from them.
Organized by BenchmarkPortal’s College of Call Center Excellence, the event is scheduled to be held at the Paris Hotel in Las Vegas. For those already engaged in call center profession, the event provides an opportunity to upgrade their knowledge about customer service and get the information about latest call center technologies that can help them drive their call centers’ performance to the top.
Two of the top draws of the event are Pre-Symposium Certification Workshops and the two-day Symposium, where the experts will talk about the call center challenges and analyze emerging trends in the industry.
Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide Pre-Symposium Certification Workshops and the two-day Symposium.
The gathering features sessions and discussions on industry innovations. The events are aimed at sharing information and inspiring innovation, and attendees are expected to gain skills and new and practical insights they can utilize to work out strategies that contribute to their organizations’ strengths and sustainability.
Overall, the Call Center Campus Symposium offers a hands-on learning experience to the attendees. The sessions equip these professionals with new customer service skills, and let them learn from other individuals and organizations confronting dilemmas similar to their own.
The call center managers can learn how to raise their best practice skills to new levels, through peer interactions.
Last year, BenchmarkPortal expanded its Center of Excellence (COE) program to offer outsourcer call center certification. The certification helps the companies attain world-class call center performance. To reserve your space for the Symposium or to see more details, go o the Symposium’s log-in page.
Edited by Rory J. Thompson