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By According to a recent announcement made by OEConnection LLC, BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University (News - Alert) have recognized its Customer Care Center as a "Certified Center of Excellence" for the fourth consecutive year. The Customer Care Center at OEConnection stood tall on every criterion, including average speed of answer, percentage of calls satisfactorily handled on the first call, average length of call, training hours for the staff, and customer satisfaction.
"It's an honor to receive the Center of Excellence award once again," said OEConnection President & CEO Charles Rotuno, in a recent press release. "This designation validates the great work and customer-centric focus of our call center team, and it represents the culmination of specific initiatives designed to achieve consistently superior service for our growing customer base."
"The certification of OEConnection's Customer Care Center is a direct result of its leadership's commitment to balancing cost-effective service solutions with best-in-class service performance. It is an achievement of distinction," Bruce Belfiore, CEO & Senior Research Executive, Benchmark Portal, said in a statement.
Recently, The COSE Technology Network) honored Charles Rotuno, President & CEO of OEConnection LLC, for his leadership and commitment to technology career awareness in Northeast Ohio. The award was presented at the May 17 "I.T. Future Vision Forum," an event hosted by NEOSA and streamed live by UNCOMN.TV from Pickwick and Frolic of Cleveland. Rotuno received the recognition for enlisting OEConnection as the sole sponsor of Flannel I.T. {Information Technology jobs you'll feel good in} - a web TV series from the newly-launched UNCOMN.TV Network. As the first of many industry-cluster shows to premiere on the Flannel Channel, Flannel I.T. features fun and engaging information about technology jobs and careers in Northeast Ohio, and is targeted at college students and young professionals.
Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco
Call Center Certification
As the customer service call center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. With over 15 years of call center certification, call center training, and call center consulting BenchmarkPortal has become the leading authority in the industry. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping, and growing customers. This business need to rate the performance of a company's mission critical call center has lead to BenchmarkPortal's call center certification and path to a Certified Center of Excellence. For more information on call center certification, call center training, and call center consulting please contact us.
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