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Teachers Credit Union (TCU) announced today that the TCU Member Call Center has been certified as a Center of Excellence by BenchmarkPortal (News - Alert) in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
The TCU Call Center provides support for TCU Members seeking information about their accounts, TCU events, products and services. “We are honored to be awarded this certification, and are thrilled to be recognized as a leader in providing exemplary service and support for our members,” said Karol Griffin, Senior Vice President of Operations at TCU.
“The certification of Teachers Credit Union’s Member Call Center is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance,” said Bill Belfiore, CEO of BenchmarkPortal. “It is an achievement of distinction.”
Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University (News - Alert).
More information about TCU and its services can be found at https://www.tcunet.com
About BenchmarkPortal
BenchmarkPortal is the custodian of the Center for Customer-Driven Quality’s database of contact center metrics, the largest in the world, founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal is an industry leader in call center industry reports, call center training, and call center certification worldwide. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com
About TCU:
TCU is the largest Credit Union in the State of Indiana with more than $2 billion in assets, with 44 branches throughout the State of Indiana and Michigan. TCU not only offers traditional financial services to its members, but also non-traditional services such as travel, real estate and insurance. For more information, visit
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Edited by Chris DiMarco
Call Center Certification
As the customer service call center has become the most vital interface between a company and its customers, it has become critical that the call handling process be conducted both effectively and efficiently. With over 15 years of call center certification, call center training, and call center consulting BenchmarkPortal has become the leading authority in the industry. Many companies now want a "third party" opinion regarding how well their call center is functioning in its strategic role of getting, keeping, and growing customers. This business need to rate the performance of a company's mission critical call center has lead to BenchmarkPortal's call center certification and path to a Certified Center of Excellence. For more information on call center certification, call center training, and call center consulting please contact us.
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