Two years ago, the country that birthed the one and only Bob Marley, a reggae star that forever changed music, was revitalized with the opening of a new call center business in the city of Margate by Saveology. With promises to bring a bounty of jobs to the region and make it exciting for agents to come to work each day – with many animals that were to be present within the office including a koi pond, birds, monkeys and even a shark tank – it looks like the results may not have been as expected.
Late last week, the company’s workforce bound together to reveal that instead of steadily thriving, the call center business has instead been losing revenue, which in turn has prompted many employees to be fired that were hired for their positions earlier in the same year.
It was only back in 2011 that the call center business provider received nearly $2.4 billion in tax cuts in order to open the contact center if it stuck to its plan of employing up to 700 Jamaicans. Yet, it appears that these plans didn’t pan out, and now time may be running out for Saveology altogether as it was already granted a one-year extension on the job creation mandates. Currently, Florida’s Department of Economic Opportunity is closely analyzing the company’s first performance report, the state in which it is headquartered.
"We were in essence asking for more time to achieve our goals," Benzion Aboud said in a statement, when asked about the organization’s slow hiring rate. And in spite of the fact that Aboud’s business was originally slated to onboard at least 120 individuals by the end of the first year of its contract, if this isn’t done the agreement can be terminated.
As you’re reading this piece, the decision on whether or not Saveology will be able to keep its incentives under its current contract has not yet been made.
However, the question remains if the call center business did everything it could to expand. For example, did it leverage next-generation VoIP-based solutions in order to reduce costs while much more easily monitoring and managing resources that fell in line with regulatory requirements? All of the above could have been done easily by teaming with a call center business specialist such as Voicent.
Voicent is highlighted for its robust portfolio that encompasses key tools including Call Center Manager, Call Center Agent Dialer, Call Center Broadcast Suite and Inbound Call Center.
According to company officials, “Voicent's intuitive, easy-to-use design and affordable price makes it a great solution for small businesses and start-ups. Its software requires no special hardware, making it incredibly inexpensive to install and maintain. Because Voicent's products don't require the use of fixed phone ports on a physical hardware card, adding additional agents is quick, easy and affordable. As your business grows, you'll know that Voicent will be able to easily grow with you.”
To find out more how to drive efficiency with a call enter environment located anywhere around the world, click here now.
Edited by Alisen Downey