Whether you are a company looking to promote your brand or a religious-based organization wishing to express your ideas and grow the size of followers you have, communication-related call center business tools are proving their weight in gold.
Why, you ask? In order to remain in close contact with whomever you choose, a robust suite of next-generation products are required to contact a large group of people in a small amount of time for a cost-effective price. And luckily, Voicent knows its portfolio is increasing in use by the day in global businesses as well as diverse Communities of Faith. Besides, with this offering in tow, you can manage and create much more intimate relationships with your member base with ease. What organization looking to remain ahead of competition doesn’t want that?
With Voicent’s solutions in place, “broadcasting a weekly ‘call to worship’ telephone message and sending an early copy of a weekly bulletin by e-mail can do be done simply and what’s more, these communication channels are two-way, meaning that members can respond with important information, confirmations, requests and comments, keeping staff keenly aware of needs and concern,” according to the company’s website.
Taking a closer look into exactly what the call center business provider offers in its ever-growing suite, there is:
- BroadcastBy Phone (News - Alert): Users can leverage automated messaging software to target as many people as is desired, either by phone or voicemail, leaving personalized messages for each and every individual.
- BroadcastBySMS: Create custom text messages that allow recipients to respond.
- BroadcastByEmail: Send out e-mails in an effective manner, deciding between a text/ HTML-based format. This product is known for its user friendly design that can be utilized to see when these messages are bouncing back or if a user wants to unsubscribe to future e-mails.
Additionally, you can’t forget Voicent’s PBX (News - Alert) when attempting to improve membership within your religious sect as it can rapidly screen, answer and even forward calls to the correct destination the first time around. In turn, this eliminates the need for a high number of staff to always be on the clock since the PBX can handle powering text-to-speech prompts and responses, 24/7 information hotline, automatic answers for status inquiries, and more.
Without a requirement for a monthly fee or contract, the ability to be seamlessly integrated with any PC, and because it can be up and running in no more than ten minutes, the communication tools offered by this call center business specialist assist you in managing both inbound and outbound calls so you can focus on improving other areas of your operation. And as the call center space continues to expand over time, this suite will only further prove its vitality.
Edited by Ashley Caputo