A call center business is the essential element that can “make or break” any successful client/company relationship. Customers with important questions or problems must be resolved in a timely manner by a highly knowledge agent or the results to the growth of the client base can be catastrophic. Flex PBX (News - Alert) is helping to revolutionize the customer experience, enabling companies to rest assured that those who decide to partner with them will always walk away from their call center business experience fully satisfied.
Free to download, Flex PBX is highlighted as being a software-based PBX system that powers features such as auto attendant, screened-call forwarding, call queuing, music on hold, personalized greetings, flexible extensions, voicemail boxes, multi-lingual voice prompts and much more. Not only is it perfect for any contact center environment that must mange a high volume of incoming calls on a daily basis, but it is cost-effective, which makes it possible to leverage with even the most restricted budget.
According to Voicent’s website, “Flex PBX enables even small businesses to have sophisticated phone systems that increase their credibility and the confidence of clients and prospective clients. There is no setup fee, no monthly recurring bills and no usage limit. The entire system runs on your computer and Internet connection.”
VoIP, also known as voice over Internet protocol, is the foundation of this product due to the fact that it enables both outgoing and inbound calls to take place with just a reliable Web connection in place. In turn, this dramatically reduces the expenses any call center business is responsible for that are typically associated with costly hardware.
When a call comes in, the Flex PBX system immediately gets to work and will answer the call without delay. The person on the other end of the line is then greeted with a welcome message in addition to a list of menu choices that can be customized according to each individual organization’s needs. Callers can also press a key to hear more about the company, including key facts like how to get its headquarters, hours of operation or the specific department they are looking to be connected with.
One of the biggest benefits nearly any call center business can see when leveraging this offering is presenting a much more professional image overall via personalized greetings and on hold music. Thus, even if your call center is extremely small, you can now showcase it as being much larger than it actually is because of all of the robust functionalities it boasts. Customers these days want to team with a business that will allow them to access various capabilities to keep their competitive edge, and no one does that better than Voicent.
Edited by Rachel Ramsey