About a week ago, clothing store Urban Outfitters revealed that as a way to enhance its customer service department, it has decided to open the doors of a call center business in Georgia. Starting off with approximately 200 workers when the facility officially initiates operations in August, plans are already in the works to hire an additional 200 workers within a five year time span.
Whether answering incoming calls related to placing orders or providing assistance when it is needed to answer questions or handle returns, call center agents hold the crucial responsibility of delivering a high quality experience to the apparel provider’s growing customer base. With stores throughout not only the United States, but Canada and Europe as well, the call center business connects this well known brand to its geographically separated client base. Thus, it must be able to overcome issues in a short period of time if it is looking to be successful for the long term.
Luckily, with a robust suite in place, full of innovative communications solutions like the one from Voicent, it will be easy for Urban Outfitters to drive revenue and productivity. In fact, Voicent 8.5.0 is highlighted as being able to handle thousands of both inbound and outbound calls simultaneously without any negative affect to the quality of these calls.
“Voicent provides incredible value and scalability. The software requires no special hardware, making it incredibly inexpensive to install and maintain. Because Voicent's products don't require the use of fixed phone ports on a physical hardware card, adding additional agents is quick, easy, and affordable. As your business grows, Voicent will be able to easily grow with you, as the company’s website outlines.
An interesting point to note here is that many companies with a call center business in tow must adhere to regulatory mandates that pertain to dropped and abandoned call rates at all times. And with this call center offering, firms can rest assured that they are remaining fully compliant no matter how many calls they place. Also, with capabilities to closely monitor and record all interactions for future reference, it is easy for managers to pinpoint areas that agents must improve upon to benefit the business overall.
With no monthly, annual or per-messages fees, why wouldn’t you want to try out this next generation call center to improve your bottom line and the efficiency seen within the contact center environment? There really isn’t a good reason not to. So, make the move while you have the chance.
Edited by Blaise McNamee