It is likely that without continuing to enhance its capabilities, a call center won’t remain in business for the long term. Because these environments are responsible for growing and maintaining extremely important client relationships, the role of an interactive voice response (IVR) solution is now considered key to success.
While there are many IVR offerings currently on the market, none truly compare to the Voicent IVR (interactive voice response) Studio which yields high-quality caller experiences each and every time. How does it accomplish this? By assisting users in being able to easily maneuver through various phone system menus and options.
According to the company’s website , “From simple call flow, to incredibly powerful connections, to Web applications and other tools, IVR Studio simplifies business integration and increases flexibility. And based on Internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique business needs.”
When implementing this next-generation call center business product, companies are not required to pay any monthly fees or per-call charges and instead only must make a one-time purchase that can be useful for many years to come. With the ability to be seamlessly integrated into any PC, the solution helps to reduce expenses related to self-service and enables callers to walk away feeling satisfied.
Reasons behind why this platform is becoming increasingly popular can be broken down into two areas. First, around-the-clock customer service is available, helping customers to receive the information they want when they need it most. Next, the fully automated outbound IVR works alongside the Voicent BroadcastByPhone Autodialer and can transition leads into closed sales at a rapid pace.
Some features included within the IVR software include:
- Click and point configuration
- No additional hardware or software needed
- Up and running right away
- Works with any VoIP service
- Powers touch-tone responses
- Converts text to voice
If your call center business isn’t as a profitable as you hoped it would be, think about leveraging an IVR product like the one from Voicent. It could bring with many advantages to your organization that you didn’t even know were possible.Edited by Rory J. Thompson