Call Accounting

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Call Accounting Featured Editorial Archive

vManager 4.2 Now Comes with More Enhancements for Cloud-Based Telecom Expense Management
vCom Solutions has announced a new version of its Telecom Expense Management software, vManager version 4.2. The company offers customers wholesale buying power that helps reduce carrier service charges. Using its cloud-based vManager application, customers get to receive a single bill for all services. This simple and transparent view into all of its telecom services allows customers with businesses to get better business intelligence information that will help drive profitability. Clients also get to receive professional services in each area of the telecom lifecycle from vCom's service team experts in addition to its vManager offering.
Avotus Improves Enterprise Communication Management
Avotus is improving enterprise communication management with the full commercial launch of its next generation usage management solution, Usage Management 8.3 (UM 8.3).
PTGi Reports Growth in Revenue in First Quarter
Primus Telecommunications Group, Incorporated (PTGi), a global facilities-based integrated provider of advanced telecommunications products and services, has reported that its net revenue for the first quarter 2012 was $234.7 million, an increase of 8.2 percent from first quarter 2011 net revenue of $217.0 million.
What Your Customers Expect You to Know about Gateway Reporting
With the increased use of gateways using H.323 signaling, CDR (Call Detail Record) from the CUCM (Cisco Unified Communications Manager) may no longer provide the granularity necessary to determine which trunk facility carried a given call. This is severely affecting the ability to monitor traffic, reconcile carrier bills, allocate costs, and establish appropriate tenant billing.
One Telecom Tool 'They' Don't Want You To Know About
From the consumer to the enterprise, the complexity of phone bills is one of those modern nightmares that touches all who participate in the communications world. However, when we're talking about a large organization required to reconcile carrier bills, the room for error and the labor involved can be staggering.
ISI Exhibits at CBA's 'Law Practice Management and Technology Expo'
Call accounting providers have to be on the cutting edge of security and compliance standards so that businesses that implement their solutions can maintain the most accurate operations on the legal side of their operation.
DMG Consulting Gives High Ranking to VPI Solution
Industry analyst, DMG Consulting has recognized solutions from VPI, the premier global provider of contact center recording, quality management, call automation and workforce optimization (WFO) solutions.
Seasoned Executive Made VP of Call Center Operations
First Associates Loan Servicing, one of the country's fastest growing consumer loan servicers, has appointed Jeanne Ray as vice president of call center operations.
BYOD Programs Raise Call Accounting Questions
One of the biggest new movements in modern offices is the move to allow employees to use their own hardware on a company network, otherwise known as the BYOD, or Bring Your Own Device, movement. And though a lot has been made of the potential benefits of such a strategy, IT departments have been quick to point out that many of these benefits may not be benefits at all.
Lower Costs, Reduce Employee Abuse with Call Accounting
Although e-mail has reduced the amount of time employees spend using the telephone, it still serves a major function of a company's operations on a daily basis - especially call and contact centers which interact with customers every minute of the day.
ISI Telemanagement Solutions and VOSS Solutions Announce Partnership
ENTERPRISE CONNECT, ORLANDO - Monday, March 26, 2012 - VOSS Solutions, a UC service fulfillment company that enables customers to profit from cloud-based enterprise communications, and ISI Telemanagement Solutions, a leading provider of comprehensive cost management solutions for voice, data, wireless and UC, today announced that they have entered into a formal partnership agreement to offer UC Business Analytics to global organizations.
ISI Telemanagement Selected as Finalist for Best of Enterprise Connect 2012 Award
In an exciting development for the call accounting solutions provider, ISI Telemanagement Solutions and VOSS Solutions were recently selected as finalists for the award titled "Best of Enterprise Connect 2012," scheduled to be announced during the Enterprise Connect show from March 26-29 next week in Orlando, FL.
Etelesolv Manages Telecom Resources for Quebec Police Organization
Etelesolv will manage telecom resources for Quebec police organization Surete du Quebec and has signed a contract to this end.
ecfirst Approves ISI's Call Accounting Solution for HIPAA Compliance
Compliance is one of the biggest concerns for businesses in the contact center and telecom space, and as a provider of call accounting and telecom expense management solutions, ISI actively maintains awareness of the requirements for the ever-updating compliance standards. Most recently, the company's Infortel Select Call Accounting solution has been found HIPAA-compliant by ecfirst.
Call Accounting Solutions Give a Variety of Organizations the Ability to Grow
ISI Telemanagement Solutions has helped organizations like large municipalities, utilities and businesses with call accounting software for information management solutions, cost effectiveness and growth of communication infrastructure. ISI gives entities the ability to increase their profit margins without placing cumbersome tasks on employees to learn the cellular marketplace.
Carlo's Bakery Selects Call Accounting Solution
Carlo's Bakery, the home of "Cake Boss," has selected Metropolis Technologies' OfficeWatch Telemanagement as the official call accounting solution for its business.
Call Accounting Software Addresses Employee Productivity Issues at Sunset Cardiology
Advanced Micro Services, which offers office management and productivity enhancement solutions, announced it has helped Sunset Cardiology boost employee productivity and brought expenses under control.
Call Accounting Improves Security at Retirement Community
Telemanagement solution provider Metropolis Technologies has been selected by Cypress Glen Retirement Community, a continuing care retirement center, to use ProfitWatch Call Accounting.
ISI Issues Version 9.0 of Infortel Select Call Accounting Solution
As companies in the telecom expense management space look forward to what is on the horizon in 2012, they are simultaneously taking a closer look at their own offerings and how to improve them for increased customer satisfaction.
Call Accounting for the Mobile Business
Mobile and wireless communications now make up enormous portions of business expenditures with the rapidly growing need to give employees the ability to communicate with each other and customers on-the-go. How to remedy such escalating expenses, you ask? Several ways, although the most logical comes in the form of a wireless expense management solution.
CallRex Workforce Management Software Introduced by Enghouse Interactive
Enghouse Interactive is the provider of the CallRex suite of IP call recording and contact center optimization solutions. The company recently announced the launch of a new CallRex Workforce Management solution called CallRex Workforce Management software. The new software has been specifically customized to meet the growing demands of both small and medium-sized businesses. CallRex Workforce Management 4.0 is a solution for companies who are looking to migrate from the manual and "old school" methods used to predict and schedule complicated workforces.
AsiaInfo-Linkage Provides Call Accounting Solution to Nepal Telecom
AsiaInfo-Linkage will provide convergent billing and customer relationship management software to Nepal Doorsanchar Company Limited (Nepal Telecom).
Subscribers to Mobile VoIP Expected to Triple to 29 Million Users: Report
As smartphone penetration deepens globally, mobile voice over Internet protocol (VoIP) solutions are becoming increasingly popular - with new findings that reveal mobile VoIP will continue to be on the rise in 2012.
Call Accounting Year in Review: Looking Back with ISI Telemanagement
As major players in the telecom space are wrapping up their presents, they're also wrapping up their accomplishments from the past year. The Call Accounting and Telecom Expense Management sectors of the market saw significant developments over 2011, not the least of which came from ISI Telemanagement Solutions.
State of Arizona Selects Telesoft for Call Accounting and TEM Services
Telesoft, a provider of call accounting software and services, announced that it has been selected by the State of Arizona to provide telecom expense management software and services.
Virtual-PBX.ChooseWhat.com Unveils Latest Call Features
Virtual-PBX.ChooseWhat.com, a website that provides virtual PBX review, revealed a new Phone.com review featuring call recording and group text message.
ISI Awarded for Leadership in Call Accounting
The world of telecom management is a competitive one these days. Solutions abound from providers touting the benefits of mobile regulation, hosted expense management, and call analysis, and some providers continue to stand out for their smart technologies that lead the rest of the pack. ISI Telemanagement is frequently in the spotlight for its work in the call accounting arena, and most recently was awarded for its Concurrent Call Analysis for SIP Bandwidth Management solution. As part of the Infortel Select call accounting solution, ISI's product is a feature that helps customers manage bandwidth to support SIP routing.
Call Accounting Solutions Help Control Communications Spending
Telecommunications rely on call accounting to report or log data occurring in telephone usage. This data includes time of call, outbound or inbound, length of call, routing, and more. Considered an important part of a business's infrastructure, call accounting helps provide the information needed to run an efficient system.
Streamlining Carrier Database Management with Outsourced Services
tabase maintenance is a necessary evil for telecommunications carriers, but paying highly skilled engineers to do manual database updates can lead to inefficiency and errors. In this article, we'll look at alternatives to paying network engineers to update carrier databases.
Frost & Sullivan: A Good IVR Augurs Good Customer Experience
Since its inception in 2002, Contact Solutions, a provider of cloud-based contact automation solutions, has directed all its energies on the overall improvement of its IVR solutions and the strategy paid off when Frost & Sullivan acknowledged the good work done by the company with the prestigious 2011 North American Product Differentiation Excellence Award in Hosted IVR Applications.
Call Accounting: Trisys Products Now Used in Over 30,000 Facilities, Officials Say
Officials of New Jersey-based Trisys, which sells call accounting and call recording products for compliance, call center performance, security and remote workforce supervision, recently announced that their products are used in over 30,000 facilities.
Sepialine Wins Patent for Routed Phone Call Accounting Software
Sepialine, which provides document accounting and control software, has been awarded patent for its routed phone call accounting software.
ISI's Call Accounting Reduces Costs and Improves Productivity
Call accounting is an important practice to monitor costs and keep business activities in line with corporate strategies. When proper practices are put in place, companies and organizations can significantly reduce costs and increase productivity.
Call Accounting: Etelesolv Controls Wireless Expenses for Entertainment Company
Etelesolv put forward a proposal for wireless expenses control earlier this year and the company announced its acceptance on Monday.
Call Accounting: Illegal Call Routing Costs Operators Over $150 Million a Year
Mobile network operators are losing revenues worth more than $150 million a year from illegal termination of minutes, also known as "GSM Gateway" or "SIM box fraud," according to UK mobile anti-fraud specialist, Revector. "SIM box fraud" takes place when individuals or organizations purchase hundreds of SIM cards which offer free or low cost calls to mobile numbers. These are then used to channel national or international calls away from mobile network operators and present them as local calls on their networks losing them significant international call revenues.
Trysis Makes Call Accounting Easier
Trysis, Inc., which delivers cost-effective call accounting and call recording solutions to address compliance, call center performance, security and remote workforce supervision, has made it easy for businesses to analyze all of their telephone activity using a Tapit NOVA ezBox.
Call Accounting Webinar to Explore Better Telecom Management Techniques
In a webinar scheduled to take place Wednesday, Oct. 5, at 11 a.m. CST, ISI Telemanagement will host a discussion surrounding the benefits of call accounting solutions in the broad scope of telecom management services, and some of the myths concerning its costing customer calls.
Telephone Management Systems 'Under-Used' in Africa, Elsewhere
Rob Lith, Connection Telecom Director, writing in ITNews Africa, says that when dealing with the African market, "Telephone management systems have been largely under-used by many companies."
ISI Webinar to Discuss Call Accounting
The old adage about how call accounting basically equals costing calls is old news. Gone are the days of basic call accounting and rudimentary telecom management practices that cost businesses calls. ISI Telemanagement's Mark McNeill is hosting a webinar on October 5 to discuss this very notion in a discussion titled "Call Accounting is More than Just Costing Calls."
Webinar Explores Importance of Call Accounting with Carrier Call Matching
You rely on calling within your organization to drive business processes and stay connected to your customers. Can you pinpoint exactly what your carrier is charging you for this privilege? Call accounting should be a key component of any telecom expense management approach, yet many an organization fails to do the leg work necessary to measure their true spend.
ISI's Educational Webinars Shed Light on Call Accounting Practices
Every business decision-maker wants to know how he or she can save money while ultimately driving up revenue, and examining telecom network processes is one way to accomplish this goal. As a leader in the call accounting and telecom expense management spaces, ISI Telemanagement has initiated an educational series of webinars designed to shed light on how ISI Partners can increase revenue, close sales and gain insight about how to better serve their customers.
Call Accounting Success Depends on Accurate Data
Data is one of the most valuable assets you have, but it can also be one of the most fickle. Once you capture the information, what do you do with it? Do you have the proper setup to effectively capture this data and then analyze it for your benefit? It's important that you use call accounting, but only if it drives improved processes. Otherwise, it's just busy work.
Be a Good Customer and Let Your Suppliers Help You Grow
Most firms have learned that their customers can be a valuable source of insight, providing ideas as to how they can create and capture value. Fewer firms, however, have learned that similar contributions can come from their suppliers. In today's challenging business environment, tapping every available source of information can be a factor that sets top-performing firms apart from their competition. There are several key lessons that have emerged from those best practice firms that have transformed their suppliers into key business partners with whom they enjoy shared successes. These lessons are ones that can enable a firm to become a good customer, one that lets their suppliers help them grow.
Optimize your Call Accounting Processes with Thoughts from ISI
Want to learn how best to streamline your VoIP process? Trying to figure out how to cut your telecom costs? Exploring how best to managing your call accounting strategies? These are all ventures any discerning contact center supervisor or manager has on a regular basis. Here to help is ISI Telemanagement, a provider of industry-leading call accounting and TEM services.
Acumatica Delivers Cloud to Mid-Sized Customers for Call Accounting
Web-based ERP software provider Acumatica has introduced new version of its Cloud ERP software.
Call Accounting Webinar to Explore Employee Communication
As a leader in the call accounting and telecom cost management space, ISI Telemanagement has the important job of helping organizations streamline their VoIP processes, and reduce their overall telecom expenses. With decades of experience in this field, the company serves more than 3,000 customers across various verticals including law, accounting, education, and medical. To shed some light on best practices in call accounting, ISI is holding a webinar on Aug. 25, at 12 p.m. ET called "Call Accounting - It's More Than Just The Cost Of The Call."
Aberdeen Gives Tips for Telecom Lifecycle Management
Aberdeen is giving tips for Telecom Lifecycle Management in its newly released enterprise communications report, "Mid-Market Demands for Telecom Lifecycle Management."
BT in Pact with TeleWare to Launch Network-Based Mobile Device Recording Service
Telecommunications player BT and TeleWare have partnered to launch a network-based recording service for mobile devices.
Enterprises Lower Telecom Expenses with Call Accounting
As businesses continue look for ways to achieve cost-savings, one area that may be overlooked is call accounting. Telecom expenses can be a significant operating expense for organizations; every telecom dollar can make the difference in your company's bottom line.
GeoComm Implements NENA i3 Emergency Call Accounting Software
GeoComm, an integrated Geographic Information System (GIS) and public safety consulting firm, announced that its NENA i3 emergency call routing software has been successfully implemented at a pilot i3 NG9-1-1 system in North Carolina.
What is Call Accounting?
A telecommunications software or hardware application that documents telephone usage is called a call accounting system. This system has the ability to capture, record and assign costs to all telephone usage with the small business or the large enterprise.
Least Cost Routing and the Effect on Call Accounting
Any organization today competing on an international level must be able to effectively manage its telecom activities. This management requires a close focus on call accounting to ensure the organization is communicating in ways that are the most efficient and cost-effective for the organization.
ISI Streamlines Telecom Cost Management with Call Accounting Services
Controlling call accounting and expenditures for telecommunications companies has grown more complex over recent years as organizations attempt to adjust to the ever changing arena of communications technologies, and developments in the voice over IP (VoIP) space.
ISI Recognized for Top Call Accounting Solution
ISI Telemanagement's Infortel Select Carrier Call Matching solution has officially been recognized as a 2010 Communications Solutions Product of the Year Award winner by Technology Marketing Corporation (TMC).
TIM4biz.com Celebrates Sixth Year in Call Accounting
Cloud computing company TIM4biz.com has announced its 6th year in the cloud. Currently at the fore-front of cloud-based call accounting solutions, TIM Technologies Pty Limited put call accounting in the cloud in 2006.
Proteus 7 Includes Full Support for Call Accounting
CTI Group, a developer of telecommunications solutions for fixed, mobile and converged communications, has unveiled a fully scalable hosted or premised-based call accounting solution for mobile, VoIP and PBX telephony systems.
ISI Brings its Call Accounting Solutions to Cisco Live
As a leading provider of call accounting and telecom management solutions for unified communications, ISI Telemanagement Solutions will be exhibiting at the Cisco Live conference in Las Vegas from July 10 to 14, in booth 2064. ISI is a Cisco Developer Network member and will be showing a mobile application for Infortel Select, the company's call accounting and usage management solution.
Metropolis Introduces Next Generation of Hotel Call Accounting
Metropolis Technologies, Inc., a premier telemanagement solutions provider, has recently introduced ProfitWatch ULTRA, the next generation of hotel call accounting.
Call Accounting Helps CDW/Berbee Save $1 Million and Counting
If you are like most companies, you likely have taken the time to determine just how much your communications are impacting your bottom line. Also like most companies, you rely on these communications to help keep the business afloat, identify prospects, deliver customer support, close sales and so much more.
Metropolis Introduces Next Generation of Hotel Call Accounting
Metropolis Technologies, Inc., a premier telemanagement solutions provider, has recently introduced ProfitWatch ULTRA, the next generation of hotel call accounting.
TEM Solutions Lack Call Accounting Capability
A number of companies today is implementing Telecom Expense Management (TEM) solutions as a way to better manage their must-have operations. While many may believe that this solution is a "launch it and forget it" type of scenario, the reality is that you still need call accounting solutions in place to manage your overall approach to controlling your communications costs.
Call Accounting Saves Company $1.1 Million and Counting
CDW/Berbee realized $1.1 million - and counting - in first year telecom cost savings, or more than 30 percent of expenses reviewed. These savings included ongoing cost reduction of approximately $900,000 per year.
Call Accounting Solution from ISI Now Rated Avaya Compliant
The Infortel Select 8.1 Telecom Reporting Application from ISI Telemanagement Solutions has recently been made compliant with Avaya's key IP telephony solutions for increased business monitoring capabilities and broader management opportunities for telecoms in the enterprise.
ISI Provides Call Accounting Savings for National Accounting Firm
In its first year of ISI services, a national accounting firm revealed cost savings of $166,000- a 17 percent decrease in its local service costs in less than six months. ISI Telemanagement Solutions, Inc. offers a full line of telecom cost management and reduction products and services.
CommSouth Improves Productivity with TEM Solution
Software and communications solutions company CommSouth is improving efficiencies of organizations with its Telecom Expense Management solution.
Call Accounting Provider ISI Featured at IAUG
As a provider of call accounting solutions, ISI Telemanagement Solutions revealed last week that it is a featured speaker at the International Avaya Users Group Conference this week. ISI is Avaya DevConnect Gold Partner, and is exhibiting at the IAUG event in Las Vegas, NV all this week until May 26.
ISI Telemanagement Solutions, Inc. Launches Call Accounting Channel on TMCnet
(Norwalk, CT - May 18, 2011) Technology Marketing Corporation (TMC), a global, integrated media company, announced today that the Call Accounting channel, sponsored by ISI Telemanagement Solutions Inc., has been launched as the newest addition to the TMCnet Online Community program.
ISI's Call Accounting Solution Becomes Compliant with Avaya
ISI Telemanagement Solutions' Infortel Select 8.1 product assists organizations in monitoring and managing telecom expense management over all departments, and recently, ISI revealed that its solution has been rated "Avaya compliant." Now compatible with Avaya IP telephony solutions, the Infortel Select 8.1 has been compliance-tested with Avaya Aura Communication Server 1000 Release 7.0.
ISI Demonstrates the Power of Call Accounting
Organizations that rely on phone activity to function must also monitor that phone activity to ensure that costs are controlled. This can often be an overlooked activity, but call accounting helps to ensure the company not only controls costs, but also controls its brand.
Advantages of Call Accounting Stretch beyond Saving Money
Mark D. McNeill, director of marketing at call accounting company ISI Telemanagement Solutions, has written a study noting that "any business that has used a Telecom Management System, or 'call accounting,' knows that it was very useful in the costing of phone calls."
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