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Verint Recognized for Excellence in Workforce Engagement Management

  By Stefania Viscusi, Assignment Desk, Content Management

Successful businesses today are driven by enhanced collaboration capabilities and insights that drive operational improvements.

Verint (News - Alert) Systems, a company that calls itself the, “Customer Engagement Company,” is focused specifically on delivering Actionable Intelligence solutions that help organizations keep customers happy and their employees working together efficiently.

The company also offer fraud risk and compliance intelligence.

The combination of these capabilities have allowed Verint to become recognized for excellence in the industries it serves. It’s most recent accolade is inclusion in the Magic Quadrant for Workforce Engagement Management (WEM) from advisory firm Gartner (News - Alert).

Leaders are selected based on the offerings ability to deliver benefits to enterprises of all sizes with global support as well as revenue and references. 

From automated, assisted and self-service channels, to enhanced company-wide communications capabilities, Verint modernizes and simplifies business interactions.

Commenting on the achievement, Verint’s President, Elan Moriah said, “We believe Gartner’s recognition of our market strengths validates what we hear from customers and the market at-large. In fact, our unified and automated approach to employee engagement continues to gain traction with our customers.”

Customer engagement centers and any businesses looking to improve how they engage internally and with customers can utilize these tools to reach business goals.

Report co-authors and Senior Research Directors, Jim Davies (News - Alert) and Simon Harrison commented,  “Key market and societal shifts require a repositioning of how organizations manage employee engagement within their contact centers.”

“The requirement to have a robust underpinning WFO platform that can drive operational performance does not go away. Gartner therefore assessed each solution’s ability to optimally forecast, schedule, evaluate and train agents within an omnichannel customer engagement center."