Call Accounting Featured Article

Know the Productivity Tools the Team is Actually Using

  By Paula Bernier, Executive Editor, TMC

To figure out where you need to go, and how you need to get there, it’s often helpful to first understand where you are right now. Such is the case with personal productivity and team collaboration tools and adoption.

“How employees are using each communication platform can help you address the various technology adoption issues. Is it a good idea to have one overall mandated solution for your organization? Although Engineers, Support Teams, and Marketing teams function on different levels, they definitely have something in common; they all work as teams within the organization. Meetings are a must and happen virtually for a lot of these teams. How the team is using the various UC solutions can determine the best fit,” notes ISI Telemanagement Solutions.

Different teams within an organization may want or require different functionality from their communications and collaboration solutions. Also, employees may be using various tools based on their location or the situation. For example, some people use specialized UC tools in high-priority situations. And they may find other applications particularly useful when they’re on their mobile devices from remote locations. In all cases, of course, compliance and security should be paramount.

So how do you get a handle on what communications and collaboration applications and tools your employees are using? How frequently they’re using them? In what situations, and why?

There are UC reporting solutions that can help you answer those questions. That way, you can make sure you’re investing in the tools and technologies that are most useful. And you can curtail or lower your spending on tools that are not as widely used.

“Call Accounting and Reporting systems capture call detail records from telephone systems to report on telecom usage, telecom costs, and employee activity,” explains ISI (News - Alert).

The company’s Infortel Select application collects and processes CDRs from all telecom sources including on-premise PBX (News - Alert) and VoIP servers, Centrex and other hosted services, local and long distance carriers, conference services, and wireless handsets. It uses that information to provide reporting and analysis on usage. And Infortel Select’s provides authorized users with access to a customizable dashboard, a menu of reports, a custom report designer and an on-demand traffic analysis tool.