Call Accounting Featured Article

Call Accounting Aids In Carrier Bill Reconciliation

  By Alicia Young, Web Editor

Recently, we discussed the many benefits of call accounting. From traffic analysis and employee productivity to call center management and anti-fraud efforts, call accounting solutions are known for keeping operations up and running effectively.

However, according to ISI (News - Alert) Telemanagement, there are even more benefits to call accounting systems than the ones listed above. Let’s explore its uses when it comes to historic call archiving and carrier bill reconciliation.

Historic call archive. As ISI points out, call accounting solutions allow organizations to take advantage of not only the ability to report on calls, but to also gain a searchable archive of historic call data. Having on demand access to call history gives companies the ability to satisfy several regulatory directives, including HR or litigation research. ISI lists the benefits of having a historic call archive as follows:

• Search and retrieve months of call detail available on-demand
• Flexible reporting criteria make fast work of finding what's needed
• Produce verification of calls made or received to fulfill HR, corporate security, customer service and legal needs

Carrier bill reconciliation. This is another area in which call accounting can benefit companies. The solution, along with the historic call archive that it enables, can be helpful when it comes to any disputes. ISI writes, “In the past, phone bills would be sent to one central location and a team of workers would spend days scrutinizing call records to make sure they were assigned to the right department and free from erroneous charges. This took time, staffing, and an understanding that ‘room for error’ applied to the process.” Now, however, organizations can forgo the hours of manual review because of call accounting solutions.  These solutions can review everything in minutes rather than days and eliminates the need for additional staff. With carrier bill reconciliation, companies can easily identify erroneously listed calls, mistimed calls, and calls billed at incorrect rates.