Call Accounting Featured Article

UCaaS, Call Accounting Drives Millennial Workforce

  By Steve Anderson, Contributing Writer

There's been a lot made out of working with millennials these days, and with good reason. As the generation now coming into its own, and the baby boomers on the way out through retirement, millennials will soon be a substantial portion of the workforce. New technological developments like call accounting systems and unified communications as a service (UCaaS) systems are bringing new value to the workforce and helping new millennial workers better connect.

A report from PwC suggests that, by 2025, millennials could make up as much as 75 percent of the workforce, which makes the connection especially important. Companies will need to put focus on how these workers communicate, and make adjustments accordingly, lest it become difficult or even impossible to find valuable workers.

Worse, millennials have a marked tendency to job-hop. Every three years or so, on average, millennials change jobs, so don't expect a millennial to stick around for a retirement party and gold watch. This is where communication tools can be so useful; with UC solutions part of everyday life for millennials on at least some level, integrating these into everyday business operations can be a huge boost.

UCaaS and call accounting tools deliver a lot of value for a mobile workforce, and increasingly, millennials are mobile and want to be a mobile workforce as well. This comes as a major culture shock to baby boomers and even Gen X workers who either didn't start telecommuting or remember hearing about it and noticing how few firms even wanted to see the concept tested.

The growth of the bring your own device (BYOD) doctrine  is also pushing these tools forward, as protecting devices and the data contained therein only increases in importance. Throw in a lack of network downtime to keep employees engaged and the need to focus on software over hardware and the value of UCaaS and call accounting tools only improves from there.

Sure, some will say that millennials should just “stop whining” and learn to do business “the right way,” by which many often mean “the way it's always been done.” This can prove to be a bit short-sighted, especially given the new technologies emerging. A mobile workforce is a workforce not dependent on time clocks or local weather conditions; if the power goes out at the office, a mobile workforce can just go where power is.

Taking advantage of the developments in technology is a valuable process, and one that helps keep this new crop of workers engaged and ready to work. With boomers retiring and Gen Xers likely to start following suit before too much longer, the millennial workforce will be most of the workforce to come.