New Dashboard User Experience Makes Even Tedious Tasks Fun
January 25, 2016
By Susan J. Campbell
TMCnet Contributing Editor
One of the biggest challenges in business communications is knowing where to allocate budget for the must-have technologies. Yes, you have past costs to use for forecasting, but does this give you an accurate picture of what to expect in the future and how it will impact your profit margins? If not, it may be time to look at the value call accounting solutions can deliver.
For instance, access to a real-time dashboard can give you insights into the costs different departments are incurring for staying connected. You can cross-reference activities and contracts to ensure the billing is not only right, but also appropriate for that particular department. If your research department has a larger communications bill than the sales department, for instance, it may be time to dig into what’s happening in research to ensure all activity is legitimate.
To help with this process, ISI (News - Alert) Telemanagement Solutions (ISI) not only offers a dashboard for complete transparency, the company has also announced a fresh new look and feel. The Infortel Select dashboard from ISI now offers improved appearance and functionality as a way to position the call accounting solution as more robust, intuitive and user-friendly. Users will notice the clean, streamlined appearance offered by the dashboard, as well as a new layout that provides a logical roadmap.
In addition to the new look, the call accounting solution dashboard also now offers a responsive design. This upgrade improves the portability of the dashboard on mobile devices, ensuring it fits the device screen in use. The flexibility also includes the ability to create a customized dashboard. The addition of system-provided gates grants users access to a variety of features, including company information, alarms, favorite reports, detailed call information and more, all at the click of a button.
When launched, users can select the organization, date range and other data options to build the custom display. As needs change, the gates are easily repositioned for proper ordering. Users can quickly print a report of the gate or email information captured from the gate to co-workers. If necessary, users can also customize the gates for call information, add filters to capture vital information and design an interface that best suits the needs of the organization and its users.
The process of determining the costs associated with communications throughout the organization is not the most exciting thing you may get to do all day. But, with added features to an already robust call accounting solution dashboard, you’ll be better positioned to gather this information quickly and make the necessary decisions to move your core processes along. With this kind of focus, it’s hard to miss the value.
Edited by Stefania Viscusi