ISI Telemanagement Shows Off Call Reporting Solution at Presidio Exchange
September 10, 2015
By David Delony
Contributing Writer
Call accounting solutions provider ISI (News - Alert) Telemanagement is sponsoring and presenting this week at the annual Presidio Exchange engineering and sales conference which is happening from September 10-11.
The two-day event is being held at the Rosen Shingle Creek Resort in Orlando, Fla. And ISI said it will be focusing on its latest product, an enhanced call reporting solution for Cisco (News - Alert) UCCX (Unified Contact Center Express) and how it can hook into ISI’s Infortel Select.
ISI Telemanagement specializes in call accounting; call reporting, telecom auditing, optimization and expense management.
UCCX is a Unified Communications (News - Alert) system geared toward contact centers and includes workforce optimization features as well as web, email, chat and phone call capability.
The integration with the Infortel Select offers a centralized place for all call recording by both contact center users and non-users. The system also has a customizable Report Designer to give managers a bigger picture of the performance of their contact center employees.
“Exchange 2015 presents an opportunity for Presidio’s partners to share information surrounding the delivery of services and solutions to clients in order to evolve and enable discovery that partners can then use and apply for positive business outcomes,” the company stated.
Conferences like Exchange 2015 also make it possible for customers and vendors to keep track of the state of the industry and see which trends are coming over the horizon. Complex systems like UCCX don’t exist in a vacuum, and vendors like ISI make it possible to customize these products to better meet the need of clients -- especially those with complex needs, such as the finance and healthcare industries.
One of the ISI’s latest products, Ethical Wall, is a system that keeps track to ensure certain departments of a company are not reaching out to those who are subject to regulations, such as financial institutions that must keep its brokerage and advisory departments separate.
Edited by Stefania Viscusi