Service Pack 5600 for Infortel Select Just Released
July 15, 2015
By Michael Guta
TMCnet Contributing Writer
Depending on the size of an organization, it can have an extremely complex voice network. Keeping track of every telecom use, cost and employee activity requires call accounting and reporting systems that can capture Call Detail Records (CDR) from telephone systems. An effective collection and processing system of CDR gives organizations a more accurate picture of their communications landscape. The new release of the ISI (News - Alert) Service Pack 5600 for its call accounting and reporting solution, Infortel Select 10, will add new features for the way companies keep track of their calls.
The ISI platform helps companies lower their telecom spend by 10 to 25 percent with improvements in employee productivity, managing costs, and optimizing their UC network investments. This is achieved with audits, real-time wireless and wireline call reporting, invoice and inventory management, voice and immersive video call recording solutions.
The new updates in the ISI Service Pack 5600 include:
- Updates to directory exporting that automatically generate and distribute directory listings containing company data, e.g., employee name, extension, location, and more.
- A new web-based application that allows a user to create and maintain facilities, trunks, gateways, and methods for pricing calls.
- Improvements to call editing allows the system to automatically release (unlock) records when the user who locked them originally, accesses the records again.
- Call routing and rating allows any modifications to be performed with greater ease
- Choosing functionalities such as extension locations, billing descriptions, facilities, phone number translations and pooled billing from a single application.
In addition to standard phone services, Infortel Select also monitors and analyzes on-premises PBX (News - Alert) and VoIP servers, Centrex and other hosted services, local and long distance carriers, conference services and wireless handsets. Because the needs of each industry is different, the company has solutions specifically geared to address their problems.
Using business intelligence reports, ISI is able to determine how each department or location of a company is using its communications network. Everything from traffic analysis to employee productivity, contact center metrics, cost allocation, historic call archive, and abuse and misuse detection are used to find inefficiencies and highlight strengths so ultimately companies can save on their bottom line.
According to Info-Tech Research, on average telecommunications represents 14 percent of the IT operational budget. As more communications solutions become part of the organization, having a call accounting and reporting system that can capture Call Detail Records (CDR) becomes more valuable. The new Service Pack 5600 update to the Infortel Select 10 software is the culmination of more than 30 years of experience ISI Telemanagement Solutions (News - Alert) has been delivering to its 3,000 plus global customers. The update addresses the complexities mobile devices, cloud and hosted services are introducing into the voice network of an organization.
Edited by Stefania Viscusi