Call Accounting Solutions Aid IT Departments with Governance and Compliance
March 31, 2015
By Laura Stotler
TMCnet Contributing Editor
Virtualization, data security and privacy issues are among the top priorities when it comes to CIOs and IT decision makers. The recent 2015 IT Priorities Survey from Protiviti shows that the cloud and technology advances have caused a shift in priorities, with high-level IT professionals moving their focus to matters of security, compliance and governance.
A rise in cybersecurity threats, breaches and malware has also contributed to this shift, undoubtedly, and those in charge are looking for better ways to intercept and eliminate threats before they become a problem. Call accounting solutions can be a major asset when it comes to staying on top of privacy and security threats, since monitoring and mining call trends for fraud and performance issues can head off problems before they cause damage.
Call accounting solutions can easily help organizations meet compliance and governance requirements as well, with relevant information readily and easily accessible. They offer important tools to IT professionals, who are increasingly under pressure to provide proof of usage policy enforcements to meet internal standards as well as to comply with government and industry mandates for security, privacy and more.
Proviti’s survey confirms just how important compliance with these mandates has become with IT leaders expanding their organizational roles and taking on more and more responsibility when it comes to ensuring security and privacy compliance.
"Gone are the days where information security and data privacy vulnerabilities are viewed as just technical issues,” said Kurt Underwood, managing director with Protiviti and global leader of the firm's IT consulting practice. “Today, these challenges include critical business policy, governance, compliance and communications that must be addressed across the enterprise, placing even more responsibilities on the shoulders of executive management."
In addition to combatting cybersecurity threats, companies are now tasked with transforming their entire IT landscapes to keep apace with technology advances and operate more cost effectively and efficiently. Once again, call accounting solutions can aid them in this endeavor, providing actionable intelligence about calling patterns and trends and pinpointing overspending, fraud and other internal issues. At the same time, these types of offerings can provide important information about outside threats and help IT departments better meet security and compliance mandates.
"Our survey findings show that organizations going through major transformations see the need to elevate more of their attention and budgets toward mitigating and combating security risks as they seek to enhance and protect the value of their businesses with technology," added Underwood.
Edited by Stefania Viscusi