ISI Telemanagement Solutions Recognized for Call Accounting Solution
December 02, 2014
By Mae Kowalke
TMCnet Contributor
Awards that recognize achievements of call accounting solution providers indicate outstanding leadership in a non-glamorous market niche that nonetheless plays a very important business role.
That certainly is the case for ISI Telemanagement Solutions (News - Alert), Inc., which won the 2014 Lync Pioneer Award for its telecom management accomplishments in the Microsoft Lync ecosystem.
The recognition focuses on ISI’s Infortel Select collaboration reporting and recording solution for all modes of Lync communications (video, conferencing, Lync IM, voice). With integrated reporting and recording, Infortel transforms Lync into a collaborative, informal contact center that enhances organization, training, and productivity while meeting compliance mandates.
Specifically, ISI won this award because of its continued investment in providing a comprehensive usage management solution for call accounting.
Infortel offers nine specific advantages for organizations that need to consolidate reporting and analysis of all voice network activity:
1. Traffic analysis reports help organizations examine metrics to establish the optimal number of trunks needed to handle traffic during peak hours.
2. Employee productivity measurement is streamlined with comprehensive but usable business intelligence reports using hourly data.
3. Abuse and misuse detection reaches a new level of sophistication with customizable alarms and notifications, especially useful in high-traffic support areas.
4. Contact center metrics provide detailed metrics that allow call centers to accurately gauge the effectiveness of their customer service.
5. Historical call archive, available on-demand, satisfies a variety of possible regulatory directives, such as litigation or HR research.
6. Carrier bill reconciliation eliminates the need for a team of workers to spend days scrutinizing phone records for errors; instead, built-in tools complete this task in minutes without requiring extra staff.
7. Cost allocation reports make it easy to identify which telecom costs should be billed to whom.
8. Cost reduction efforts are made much easier using a powerful reporting engine that points the way to money-saving opportunities.
9. Tenant billing reports provide the information users need to bill call activity to contractors, departments, tenants, vendors and other users.
Infortel Select can be deployed in one of two ways: as an on-premises solution with fully dedicated hardware to enable real-tie data processing, or as a hosted service for quick implementation and rapid ROI.
Edited by Stefania Viscusi