ISI Talks Call Accounting, Real Solutions
November 06, 2014
By Michelle Amodio
TMCnet Contributor
Today, communications costs encompass Internet, voice and mobile devices, all of which eat up a large portion of a budget. With call accounting, officials are getting a better grip on this large expenditure and making it easier for themselves and their employees to use communication more effectively without the hassle of bill scrutiny.
ISI (News - Alert) focuses on the call accounting and call reporting solutions that providers may overlook.
Call accounting takes into account invoice validation, contract management and performance management, usually in one solution. When used effectively, call accounting can decrease costs by improving efficiency and automating many telecom management functions.
Dimension Data (News - Alert) Americas Annual Conference recently brought together some of the biggest and best in technology, particularly in the communications space where efficiency and cost-effectiveness have been the hot topic. With workforce management solutions and call accounting topics on the table, ISI was on board, bringing its expertise to the attendees at the event.
"ISI is very excited to participate in this event," says David Dishek, Unified Collaboration Practice Lead with ISI Telemanagement Solutions (News - Alert), Inc. at the time of the event announcement. "It is a great opportunity to collaborate with other solution providers. Given ISI's long history of providing solutions that focus on improving communication management efforts, we are eager to showcase our ability to satisfy market demands with our robust solutions portfolio."
Without proper management, telecom expenses can quickly spiral out of control. While telecom rates are steadily decreasing across the industry, many organizations like college universities fail to see such savings in their own invoices, as they are not managing their telecom expenses as efficiently as they could. Without proper attention, telecom costs will only increase.
By investing in more cost-effective solutions, it behooves businesses to also implement a call accounting solution that can help curtail the costs even further; call accounting can reduce telecom expenses by highlighting misuse and abuse, discovering supplier billing errors and increasing productivity through greater network and workforce efficiency.
Considering the importance of telecommunications in the operation of daily business, call accounting software is a critical business tool.
Edited by Stefania Viscusi