Comview Enhances Customer Experience for Verizon Customers

As service providers try to balance shorter, more cost-efficient implementation times for new services without compromising the quality of a customer experience, eBonding is becoming of paramount importance. That’s why Comview Corporation announced availability of eBonding capabilities for its Verizon (News - Alert) Wireless enterprise customers.

eBonding, or electronic bonding, refers to a software interface that helps automate data exchange between two business applications, which is said to be instrumental in improving operational efficiencies and enhancing customer experience.

“The inclusion of eBonding is a win-win-win for our customers, the carrier and our own managed service team, stated John Perri, CEO, Comview adding, “ We are also exploring ways to gain additional benefits from the eBonding process.”

This is an important tool that is expected to help Comview shorten transaction cycle times, control costs, automate manual processes, provide accurate and timely service to its customers and Improve internal user effectiveness. In addition, eBonding helps leverage business processes and minimizes data entry.

Apart from providing a seamless system-to-system connection that allows direct exchange of transaction information directly with Verizon Wireless (News - Alert), eBonding also allows Comview to handle a large volume of transactions and makes it easier to manage service issues around order placement and inventory oversight through automation.

Automation does away with duplicate data entry and the need to re-key in data, ensuring greater speed and accuracy. Limitations of manual ordering are thus overcome. This saves time and makes a difference in Comview’s ability to deliver.

Hence, whenever new service and equipment orders are entered and approved by an authorized user in the Comview portal, the transaction data is automatically placed with the carrier. eBonding ensures that details of the transmission data that are reflected in Comview’s wireless management portal are sent back to Verizon. This means that at any given time, there will be full insight into orders and the carrier data will always reflect Comview’s current status.

Perhaps the most significant aspect is that eBonding is that it will help the Comview platform gain greater visibility into customer-specific devices, accessories and plans through the Verizon Integration Platform.

In essence, eBonding helps large business customers to simplify high-volume customer-service transactions, and as far as the Comview wireless management portal is concerned, its potential appears to be infinite.