Call Accounting from ProfitWatch Proves Good Enough for Trump Towers
August 01, 2012
By Steve Anderson
Contributing TMCnet Writer
While the Trump name has taken something of a public perception beating in the last few years, one part of the perception that it's never really lost is the perception of luxury. As such, Trump Towers recently looked to make a big opening in Toronto, and wanted a combination phone, property management and call accounting solution all in one package. They ended up choosing Diavox Hospitality Media Gateway (News - Alert) System and ProfitWatch Call Accounting, and the early reports suggest that Trump Towers are indeed very happy with the new acquisition.
The Toronto Trump Towers hotel offers 261 guest rooms alone, which would be a formidable task for most any system to handle, but ProfitWatch Call Accounting provides accurate tracking of call data so that customer rooms can be billed correctly for their phone use, as well as important additional features like trunk management, emergency alerts, automated reporting, and even toll fraud detection systems. These additional features help properties using them keep their costs, as well as their liability, to a minimum. Better yet, with a reduction in fraud and better accounting, users see increases in revenues as more of what they're due can be proven and collected.
Moreover, the early experience with ProfitWatch, as well as with Diavox itself, has proven to be a good one on several fronts. While going in, Trump Towers essentially only had earlier reports to go on, those reports were sufficiently high-quality to catch their interest following quite a bit of research, which included some great news about competitive pricing. They then discovered Diavox's regular assistance in installing the system, including a matter of licensing that was outside Diavox's normal scope of operations. They received email reports whenever someone dialed 911, which was a plus, and also remarked on the straightforward simplicity of the menus and the minimal training required to make full use of the Diavox / ProfitWatch system.
This combination of ease of use, low costs, excellent service and installation capability, made the combination of Diavox and ProfitWatch a great combination indeed for Trump Towers, and one that will likely pay substantial dividends the farther along it goes. Keeping track of calls made, and making for easier reporting with less possibility of fraud or error, is a significant benefit, and plenty of reason why users would want to consider the Diavox / ProfitWatch combination in their own operations.
Edited by Juliana Kenny