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December 20, 2011
By Juliana Kenny, TMCnet Managing Editor
As major players in the telecom space are wrapping up their presents, they’re also wrapping up their accomplishments from the past year. The Call Accounting and Telecom Expense Management sectors of the market saw significant developments over 2011, not the least of which came from ISI (News - Alert) Telemanagement Solutions.
Most recently winning the 2011 INTERNET TELEPHONY Excellence Award from INTERNET TELEPHONY magazine, ISI was duly recognized for its work in the Call Accounting industry
Mark McNeill, vice president of Strategic Marketing Solutions for ISI, shed some light on the biggest advancements the company made in the past year, and what it is looking forward to in the months to come. He described how ISI launched Infortel® WirelessNOW™ providing real-time wireless reporting and expense management, Concurrent Call Analysis to predict bandwidth requirements for SIP Trunking and improved network capacity management, as well as full reporting capabilities for Microsoft (News 
- Alert) Lync Server 2010, becoming one of the first Microsoft Partners to complete the new vendor certification and lab testing.
ISI also launched Call Detail Auditing – a service that quickly and conveniently compares carrier invoices with actual call detail records to pick out errors in billing statements and processes.
Looking forward, McNeill said that ISI is planning increased reporting capabilities for collaboration and telepresence technologies, as well as reporting for mobility. In fact, mobility seems to be at the forefront of ISI’s plans with development in the works for interface-enabling tablets and Smartphones to view Infortel® Select data and reports.
“The lines between Call Accounting and Telecom Expense Management will continue to blur as Call Accounting adds new functionality that enables users to better monitor and manage their actual costs in real-time and avoid some of those costs before they are incurred,” McNeill predicts for the next year. He added, “Less-sophisticated products who have not kept up with these network technology advancements will suffer as even the SMB market begins to look at MPLS, SIP, Collaboration and other communications technologies requiring more robust reporting and analytics engines.”
Of course, mobility is on everyone’s mind, and the management of Call Accounting solutions on mobile devices will be an interesting process to watch.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Jamie Epstein
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Call Accounting Case Studies
ISI Saves TRC $106,799 On Wireless Expenses
TRC Environmental Corporation, a professional services firm, had 225 wireless phones from a major provider with a total annual cost of $208,637.
TRC Environmental Corporation, a professional services firm, had 225 wireless phones from a major provider with a total annual cost of $208,637.
ISI Uncovers Savings for Grant Thornton
Grant Thornton realized $166,000 of first-year cost savings - a 17% decrease in its local service costs in less than six months.
Grant Thornton realized $166,000 of first-year cost savings - a 17% decrease in its local service costs in less than six months.
EMH Regional Healthcare saved 23%! Here's how...The project yielded over
$58,000 in annual telecom
savings and $700 in credits.
That was a reduction of
23% of EMH's annual
telecom spend.
CDW/Berbee Saves $1.1 Million & Counting CDW/Berbee realized $1.1 million - and counting - in first year telecom cost savings, or
more than 30% of expenses reviewed.
Video Showcase
VIDEO - ISI in the news
Watch Full Interview: As seen on CNBC and FOX Business News
Watch Full Interview: As seen on CNBC and FOX Business News
Call Accounting White Papers
INFORTEL® SELECT
APPLICATION NOTE
Cisco Unified Contact Center Express (UCCX) is Cisco's contact center Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 400 agents.
Cisco Unified Contact Center Express (UCCX) is Cisco's contact center Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 400 agents.
The Need for a New Communications Architecture
Many of your customers today are using traditional communications architectures - a wide variety of individual PBX's and key systems connected individually to the PSTN by a combination of T1 and POTS. Avaya Aura is the key enabler to let companies move to the new architecture.
Many of your customers today are using traditional communications architectures - a wide variety of individual PBX's and key systems connected individually to the PSTN by a combination of T1 and POTS. Avaya Aura is the key enabler to let companies move to the new architecture.
