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June 06, 2011
By Juliana Kenny, TMCnet Managing Editor
As a supplier of call accounting and telecom expense management solutions, Veramark Technologies (News 
- Alert) has just recently issued an updated version of its call accounting software labeled VeraSMART v10 Call Accounting.
Kari Bittner, Veramark's director of Telephony and Communications Products stated, “Telecom Managers often operate in an 'interrupt' mode, with ad hoc telecom usage requests from all areas of the business. Right out of the box, using the new Dashboard Design and Report Designer, telecom managers can tune VeraSMART to answer telecom usage questions with only 1 click. VeraSMART v10 makes the job of the telecom manager much easier.”
With features that include an enhanced user interface and simplified navigation tools, the software enables users to build reports optimized for their businesses. A Report Designer helps with that process, while a Dashboard Designer enables instant access to data with pre-defined and configurable analytics.
Tony Mazzullo (News - Alert), Veramark's president and CEO, revealed in a statement, “One of the primary goals of each new release of VeraSMART is to simplify the complex and time consuming tasks of reducing operational expenses, in this case by helping you proactively manage the usage of traditional and IP phone systems.”
The Quick Search field, as part of the new call accounting software, also enables intense data comprehension with lookups available including ‘calls by personnel’ and ‘calls by extension.’
As part of the overall VeraSMART Telecommunication Expense Management suite, the VeraSMART v10 Call Accounting software completes the TEM solution which helps businesses reduce costs and increase productivity.
The VeraSMART solution also helps companies manage overall processes including capacity planning, optimizing their networks, and addressing unauthorized usage.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Jennifer Russell
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Many of your customers today are using traditional communications architectures - a wide variety of individual PBX's and key systems connected individually to the PSTN by a combination of T1 and POTS. Avaya Aura is the key enabler to let companies move to the new architecture.
Many of your customers today are using traditional communications architectures - a wide variety of individual PBX's and key systems connected individually to the PSTN by a combination of T1 and POTS. Avaya Aura is the key enabler to let companies move to the new architecture.
