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Business VoIP Providers Selling Services in Small Niche Markets: Report

May 12, 2010
By Anshu Shrivastava, Business VoIP Contributor

Many of the service providers offering business VoIP services in North America have fewer than ten thousand IP Centrex subscribers or IP lines/trunks, and are content with selling their services within a small niche or geographic market, according to the latest North America Business VoIP Services Leadership Matrix released by Infonetics Research.


The annual North America Business VoIP Services Leadership Matrix analyzes and ranks the top service providers in North American hosted PBX and business IP connectivity services markets.

Infonetics' newest research report found that there are over 100 service providers offering business VoIP services in North America.

Among these, the top IP Centrex service providers include 8x8, New Global Telecom, and Verizon Business, while the top IP connectivity service providers include AT&T, Cbeyond, and Verizon Business.

"This year the top ten providers in both the IP Centrex and business IP connectivity markets represent a broad mix of incumbents, cable operators, and competitive service providers," Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics Research.

Myers believes that this cross-section of providers offers a good set of options for businesses looking at VoIP.

In addition, Myers noted that service providers hoping to succeed in this fast-growing market, particularly with hosted PBX, need to know that the most critical factors for success are financial stability, proven experience in hosted PBX deployments, and quality service and support.


Anshu Shrivastava is a contributing editor for business-voip. To read more of Anshu's articles, please visit her columnist page.

Edited by Stefania Viscusi

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