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InterCall Survey: One Third of American Workers Use Technology to Stay Connected

April 23, 2010
By Deepika Mala, Business VoIP Contributor

According to the results of a new survey released by InterCall, a conferencing and collaboration services provider, American workers, to survive the economic recovery, are using technology to stay connected, work harder and maintain job security.


Nearly one in two Americans who use technology in their everyday jobs say that they are now required to do more work with fewer resources due to the current economic climate.

 However, 72 percent say that advanced technology, such as conferencing and collaboration tools, have helped them to work faster, better and improves their morale as the company providing them with the right resources and tools to 'do more with less.

 For most workers, advanced technologies have helped them feel connected anytime - which is important considering almost one in four employees fear that if they don't stay connected to their work during their time off, they may be seen as less committed to their jobs.

 'Despite the incredible pressure facing American workers, they value technology and the tools that keep them easily connected as an important resource to ease their anxiety about their job,' Kathleen Finato, senior vice president of Marketing and Product Management at InterCall, said.

 'Companies can really impact overall morale and enhance employees' job performance simply by providing their employees with the appropriate devices and services that will make them feel empowered.'

 In March, around 2,500 knowledge workers were polled by the survey, where they were asked about their attitudes and behaviors as they relate to technology in the workplace as well as new trends in the down economy. Additional findings from the survey include:

 -Increased productivity - More than four out of five American workers say that technology helps them be more efficient and more productive at work.

 -Job security - One quarter of American workers say their job security is partially dependent on their supervisor seeing they are connected to work even after hours.

 -Competition in the workplace - Three in five workers say that technology gives them a competitive edge over colleagues in the office.

 -Comfort rules - Some employees even use conferencing to take meetings so they can wear what they want and avoid wearing typical meeting attire such as suits, ties or even shoes.


Deepika Mala is a contributing editor for business-voip. To read more of her articles, please visit her columnist page.

Edited by Stefania Viscusi

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