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Investments in Business VoIP, Conferencing to Rise this Year: Study

March 23, 2010

By Anil Sharma, Business VoIP Contributor

A global study has found that employees are poised to collaborate more as enterprises increase their investments in collaboration technology during 2010.

The study found that 77 percent of IT decision makers surveyed, plan to increase their spending on collaboration tools this year, while employees feel that their ability to collaborate is constrained by corporate policies.

According to the research titled, 'Collaboration Nations,' more than a quarter of those who work at organizations that prohibit the use of social media applications admitted to changing the settings on their corporate devices to gain access, claiming they 'need the tools to get the job done.'

The report also uncovered that ITDMs recognize the importance of collaboration tools to the future success of their business and identified video conferencing, Web conferencing and VoIP as primary areas of investment.

Productivity and efficiency were identified by both end users and ITDMs as the primary benefits of increased collaboration, with 69 percent of end users regularly using advanced collaboration tools, such as video and Web conferencing, to help them complete tasks at work more efficiently.

The research also points out that employees identified a variety of frustrations with devices and applications at work. These include restrictions set by IT managers on the types of collaboration technologies that can be used at the workplace, a lack of integration among the applications, non-compatible formats and the limited number of collaboration tools at their disposal.

Anil Sharma is a contributing editor for virtual-pbx. To read more of Anil’s articles, please visit his columnist page.

Edited by Stefania Viscusi

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