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Business VoIP Feature: More Organizations Turning to UC for ROI

March 04, 2010
By Anshu Shrivastava, Business VoIP Contributor

Implementation rates of unified communications “UC” remain steady compared to a year ago - with 8 percent of organizations fully implemented, according to the results of CDW’s second annual, “Unified Communications Tracking Poll.”


Officials with CDW said that the percentage of organizations who have prepared a business case or strategic plan for UC adoption has increased from 55 percent in 2009 to 67 percent in 2010. 

Also, a higher percentage of organizations, 71 percent, that have deployed UC and track return on investment “ROI” believe that the ROI has met or exceeded their expectations, according to the survey.    

“IT executives report that economic pressures were a greater concern in 2009 than in 2008, but for many, the return on investment from UC deployments is so compelling that they ask, ‘Why wouldn’t we do this?’” said Pat Scheckel, vice president of converged infrastructure solutions at CDW. 

Additionally, CDW’s survey identified several significant increases in UC component technology implementations year over year. In the 2009 study, 46 percent of IT executives have deployed unified messaging. In comparison, today, there is an increase of 12 percent in the implementation of unified messaging by IT executives.

Moreover, today, 45 percent have deployed presence technology, compared to 37 percent in the 2009 study.  

CDW’s survey observed that today’s IT executives believe that UC delivers. During the survey, more than half of the respondents, 54 percent, said that operating cost reduction is the top benefit of UC, followed by increased productivity, and more reliable communication. 

The CDW Unified Communications Tracking Poll also found that medium-large businesses are most likely to say their primary UC driver is improving business outcomes over decreasing costs.

The survey results noted that federal government organizations are more likely to be concerned with network security. In addition, they are more likely to have prepared a business case or strategic plan for UC than other organizations. 

In addition, the study uncovered that healthcare organizations are more likely to have audio conferencing and unified messaging in place than other organizations. While, higher education and public institutions are more likely to have prepared a business case or strategic plan for UC than private institutions.

Anshu Shrivastava is a contributing editor for business-voip. To read more of Anshu’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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