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Business VoIP Market Strong: Report

February 23, 2010

By Stefania Viscusi, Assignment Desk Editor

IP Telephony continues to be the fastest growing segment in the Enterprise Voice market, a new report from Synergy Research Group notes.

According to their report on 4Q09 and year-end market share for 2009, the worldwide enterprise voice market totaled just under $10 billion for the full year.
As network upgrades climbed in the second half of 2009, the market saw “solid improvement” despite a year-over-year fall of over 25 percent, the research found.
The market in 2009 also remained rough with economic challenges continuing to tighten customer spending and as competition increased.
According to Synergy Research’s findings, IP Telephony represented nearly 70 percent of the total telephony market, with the remainder comprised of the legacy markets of PBXs and KTS.
The study also uncovered that market share for different providers varied by regions.
'In looking at different regions, we see the advantages of regional strength come in to play. For example, in the U.S. the top gainers were Cisco, Avaya, Siemens, and ShoreTel,' said Jeremy Duke, principal analyst and founder of Synergy Research Group.
'In comparison, the top market share gainers in EMEA were Alcatel-Lucent, Avaya, Siemens, Aastra, and Mitel,' Duke said.
For more, check out the Business VoIP channel on business-voip.

Stefania Viscusi is an assignment editor for business-voip, covering voice and Voice over IP technologies. She also oversees production of business-voip's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

Edited by Stefania Viscusi

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