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Business VoIP Feature Article


February 09, 2009
Nextiva's Free Auto Attendant Service Affordably Enhances Customer Service
Business VoIP
By Michelle Robart, TMCnet Editor
 
Besides offering affordable business VoIP solutions to small- and medium-sized businesses, Nextiva is also helping companies cut costs and remain afloat amidst the economic recession by providing customers with free automated attendant voice recordings.
 
By deploying a business VoIP solution with an auto attendant, companies can continue to provide superior customer service to their customers, even if they are cutting costs and downsizing.
 
With auto attendants, customers are kept from feeling abandoned and companies benefit from improved efficiency of sales and support. In addition, companies with an auto attendant have increased customer satisfaction by gaining automated screening, routing, and fast transitions to the right professional.

Unlike other business VoIP providers, Nextiva has its own in-house recording team that tests and records auto attendant greetings and messages for businesses, and it does all this for free. Most providers, such as gotvmail, will charge per word for this service.
 
Since the way a business handles its incoming calls reflects the type of service customers should expect to receive, an auto attendant is one feature that should not be overlooked.
 
With Nextiva business VoIP solutions, companies can rest assured that their customers receive excellent service.
 
The company’s business VoIP services include two very affordable options. Traveling business professionals will especially love NextivaConnect, a centralized solution that answers all calls and routes them to any phone of their choice; home, cell, and/or office for only $8.95 per month.
 
Nextiva’s other business VoIP service, Nextiva Connect360, recently received the 2008 Product of the Year Award by Technology Marketing Corporation’s INTERNET TELEPHONY magazine.
 
For a flat rate of $29.95 per month, Nextiva Connect360 comes with unlimited calling to anywhere in the United States and Canada for free. It has been one of the most popular business VoIP solutions since it was first introduced in 2006. For a flat rate of $29.95 per month, businesses gain professional features such as an auto-attendant, hunt groups, find me/follow me, voicemail to e-mail, and more.
 
With Nextiva business VoIP solutions, customers will gain the service and attention they deserve. Companies will benefit from greater functionality, flexibility and mobility as well as significantly reduce their telecommunication costs.


 

Michelle Robart is a contributing editor for TMCnet. To read more of Michelle's articles, please visit her columnist page.

Edited by Michelle Robart

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