Insurance Agency Shifts to Remote Work with 8x8 Cloud Communications

The move to remote workforces is increasing today. With a global pandemic and statewide shutdown orders, businesses have had to move operations virtual whenever possible. While these unprecedented times have created a significant shift in how we work, there are other reasons for a digital transformation. Both for employee productivity to uptime.

Correll Insurance Group, a growing independent agent in South Carolina, is one of the recent businesses to leap to remote operations.

With help from cloud communications platform provider 8x8, the company has been able to connect agents so they may work from anywhere and continue to provide excellent care to insurance clients.

Specifically, the company deployed the 8x8 Open Communications Platform, which offers a complete portfolio of enterprise communications solutions to be used from anywhere. Voice, chat, video meetings, and contact center solutions combined with predictive analytics and AI-driven routing, means there are never disruptions in service levels.

It also deployed the 8x8 X Series across the entire organization so that each employee had their business phone number and access to team chat and video conferencing. These options are available from a single desktop and mobile app.

Correll Insurance Group has more than 250 independent agents and staff across 25 offices with clients located in North Carolina, South Carolina, and Tennessee.

As the company continues expansion efforts, it noticed that the legacy on-premises telephony systems were becoming hard to manage and unreliable. They needed a way to boost communication capabilities while also adding collaboration features for staff.

Commenting on the partnership, Melyssa Mappus, Systems Administrator at Correll Insurance Group, said, “Clients depend on us to advise on coverage that safeguards their families, properties, and businesses against all types of risks. We rely on 8x8 to give us the same peace of mind. We have been able to strengthen business resilience, and enable our agents and staff to stay responsive and productive from anywhere during the current health crisis and future disruptive events. This would have been impossible with our previous legacy systems.”

Edited by Maurice Nagle