Ytel Adds Google Cloud Text-to-Speech to CPaaS Offerings

Improved engagement is the name of the game for companies that want to succeed with customer service. With better collaboration they can reduce the time spent on calls while increasing customer experience levels and lowering costs.

Communications software company Ytel is dedicated to making it easier for businesses to engage their customers and serve them across more communications channels. The company recently announced it’s latest move to improve voice and text to speech applications by integrating the Google Cloud Platform and its Cloud Text-to-Speech and Speech Synthesis Markup Language (SSML) in its communications platform as-a-service (CPaaS) offerings.

As part of this latest move the company will be using Google’s IVR systems, automated assistants and even it’s DeepMind WaveNet voices to create near human quality interactions.

This leads to more natural, smoother and successful voice calls with customers for sales and support while helping to increase the acceptance of TTS services.

Using these solutions, developers are able to create smarter and more interactive voice applications that use dynamic speech so businesses no longer have to play static, pre-recorded audio files.

Support is currently offered in over 60 languages and dialects for over 170 Google Cloud TTS voices. With WaveNet developers can change the intonation of voices and create more natural interactions including controlling volume, pitch, rate and even pronunciation.

Matt Grofsky, Chief Technology Officer of Ytel said, "This will dramatically improve the quality of the voices offered to our clients to meet their personal or client engagement goals.”

“We envision many new applications that can leverage the feature set of the Google AI and Machine Learning Platform. For example, consumers can expect to see new apps that will be able to take more advanced actions within CPaaS, such as Machine Learning-based workflows to drive conversations."

Edited by Maurice Nagle