Business VoIP Featured Article

8x8's List of Patents Grows with Three New Additions

January 23, 2017

By Alicia Young, Web Editor

One guaranteed way to ensure that a company stays ahead of the competition is for it to be innovative. There are more companies than ever in each and every market, and they all largely have the same offerings. Therefore, to be set apart from the crowd, companies need to constantly come up with new solutions and think of new ideas to best serve the consumers.


8x8 is one such company that has no problem innovating and coming up with new ideas to impress customers, especially business VoIP users. A few months ago, the company was awarded four new patents by the U.S. Patent and Trademark Office (USPTO). Now, 8x8 is starting 2017 off on a similar note by announcing three new patents.

The patents are related to technology innovations, such as business VoIP, that enable global enterprise communications and improved contact center user experience. The three patents, issued by the USPTO, are:

  • United States Patent number 9,473,452, titled, “NAT Traversal in VoIP Communication System,” was awarded on October 18, 2016.
  • United States Patent number 9,479,648, titled, “Intelligent Media Relay Selection,” was awarded on October 25, 2016. It is a continuation of U.S. patent number 9,148,519, awarded to the company on January 2, 2013.
  • United States Patent number 9,531,879, titled, “Networked Contact Center User Interface Approach,” was awarded on December 27, 2016 and is a continuation of patent number 8,972,885, awarded on August 29, 2008.

Each patent serves a unique purpose. The first enables a call control server to use an algorithm to select from proxy servers to route a VoIP session between endpoint devices. According to the announcement, the second “provides a system for a call control agent to intelligently select the appropriate media relay servers that are located at geographically disparate locations relative to each other and then route and maintain the VoIP call through the media relay server.” And finally, the third patent goes over how communications systems involving networked contact center interfaces present data in a user-friendly format.

When asked why 8x8 has been pursuing so many patents, Bryan Martin, Chairman and CTO, said, “We are committed to continually pushing the envelope on innovation and providing our customers and partners with the best solutions to address the rapidly-evolving needs of the enterprise communications market…With one of the industries’ leading patent portfolios, we strive to constantly enhance our unified communications and contact center technologies to deliver world-class communications experiences.”

With 128 U.S. patents concerning business VoIP, voice and video communications, signaling, processing and storage technologies, 8x8’s reputation precedes itself, and the company is well on its way to leaving the competition behind.




Edited by Maurice Nagle

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