Why You Shouldn't Avoid Business VoIP

The telecommunications space continues to buzz with information on Voice over IP (VoIP) and you’ve seen the touted benefits surrounding business VoIP. The pressure is on to make a change as it promises to streamline business communications and reduce your overall spend. The problem is, you’ve been handed marketing promises before that didn’t quite live up to the hype. Is business VoIP another one of these situations or are you truly missing out?

A recent Business2Community post highlighted six different ways that business VOIP can help make you and your team more productive. Let’s take a look at a few of the items on this list and see if it holds enough value for you to consider making a change.

Remote employees – whether or not you’ve adopted the remote employee strategy in your office, the reality is it could help make you more competitive down the line. Already, 37 percent of U.S. workers are working remotely as advances in technology such as VoIP have made it much easier to do so. Plus, this strategy is proving to be quite lucrative for companies putting it in place as 91 percent of remote workers believe they get more work done (according to a TINYpulse survey) and the majority report they are happier.

Voicemail to email – how much time are you and your employees spending on voicemails? Business VoIP can actually help you reduce this when you convert voicemails to emails, allowing for a quick response. This means less time spent checking voicemails and more time spent on productive activities.

Call management – as important as it is to stay connected to employees and customers, phone calls can also easily eat up the day. Automated features provided with business VoIP solutions include virtual assistants that can answer calls, do not disturb options that send callers right to voicemail and a virtual waiting room so calls are easily managed.

Improved customer service – customers are the name of the game when it comes to winning in any market. You don’t want to ever miss a call from a client, even if you’ve set your phone in the do not disturb function. Plus, you can incorporate captured information in the call into the customer’s account within your customer relationship management (CRM) solution so you’re better able to serve that customer in the future.

At the end of the day, you have to be able to stay connected to your clients and employees. How you do so should be part of your operational strategy. Business VoIP is more than just a buzz phrase around new technology that is best suited for early adopters. It’s a proven platform that can help you stand apart from the competition. If you’re still not convinced, it may be time for a different strategy.