Mitel's MiCloud Services Slate Lands on CNSG's Portfolio

Sometimes the best news comes when two firms, each well-known for a different thing, come together to advance each other's area of specialty. Something like that recently happened, meanwhile, when Converged Network Services Group (CNSG) announced that it was partnering up with Mitel to deliver Mitel's MiCloud services as part of its  line of managing partners and agent network.

CNSG is known for its slate of telecommunications services, offering end-to-end services ranging from carrier to cloud and Internet protocol (IP) infrastructure operations. With the addition of Mitel's MiCloud services, CNSG will also be able to supply voice tools, contact center operations, collaboration and conferencing capability, a set of mobility and custom enterprise solutions, and the MiTeam system.

With the MiTeam system, users get access to a set of tools designed to drive teamwork, ranging from document storage to the ability to collaborate regardless of location. With a consistent look to the interface, and the ability to work with several major offerings like Zendesk and Salesforce, MiTeam delivers exciting options for collaboration remotely, an increasingly valuable tool to have on hand.

CNSG's Randy Friedberg commented “Our strategy in partnering with Mitel is to include a premier, enterprise grade provider to our cloud communications and collaboration portfolio. With Mitel solutions our partners will be able to offer Mitel services to existing and new customers, while offering a best in breed cloud communications solution. We look forward to a strong partnership and to expanding our product offerings and empowering customers with existing usage based investments to transition to a model with a predictable monthly spend.”

This is a partnership that should work well together. Mitel gets its solutions into more users' hands, and CNSG gets to further cement its reputation as a premier provider of high-end solutions. Better yet, Mitel doesn't have to engage in any sales activities to try and get access to the markets that CNSG not only knows intimately, but has also demonstrated its prowess in. Mitel can take advantage of CNSG's reputation with its own customers, and CNSG can go back to the well of previously-sold customers to engage in a bit of upselling with some new solutions.

It's the kind of win-win arrangement that demonstrates why master agent relationships exist in the first place: they just work too well not to use where possible. For CNSG and Mitel, the relationship should be a mutually beneficial one, and those who buy in to get access to Mitel's solutions should do likewise well in the end.

Edited by Maurice Nagle