Business VoIP Featured Article

The Compelling Benefits of Using VoIP in a Business Environment

June 10, 2016

By Laura Stotler, Business VoIP Contributing Editor

VoIP has become an integral part of communications solutions and technology over the past couple of decades, taking advantage of the Internet to route voice calls. And while plenty of individuals use VoIP and video calling for its cost effectiveness and convenience, the case is still being made for widespread business use of the technology.


VoIP offers myriad advantages for just about every aspect of business, enabling value-added calling functionality like ad hoc conferencing, intelligent call routing, collaboration features and easy integration with CRM and sales and marketing solutions. One of its main advantages is displaying data in real time, so business users can keep close tabs on call activity and create customer and business reports on the fly.

Because data is aggregated and easily accessible through customizable dashboards and interfaces, business users can make important planning and budgeting decisions based on historical data. This is particularly useful for CRM, as employees can access instant information on their customers to better answer their questions and meet their specific needs.

Mobility is another important component in using VoIP in a business setting. In today’s BYOD world in which workers use multiple devices to get their jobs done, VoIP enables seamless integration of phone, email, collaboration tools and more.

Nextiva is a company specializing in VoIP solutions for businesses that makes a compelling case for why the technology is beneficial for most business environments. In addition to helping companies select the best communications solutions to meet their needs, the company also offers Nextiva Analytics, providing deep insights and intelligence to influence business processes and help boost profitability and productivity.

Because Nextiva bundles many of its cloud and Internet services, customers benefit from low prices along with the inherent cost savings from using VoIP versus traditional telephones and networks. The company also provides a VoIP cloud service that lets customers collaborate through attached documents, virtual business meetings and video conferencing.

The advantages of using VoIP in a business environment are pretty compelling. By working with a trusted solution provider like Nextiva, companies can get the most value out of their solutions while reaping rewards that lead to higher profits and happier customers.




Edited by Maurice Nagle

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