Nextiva Notches High Praise

A company’s communication system serves not only as a vital tool for collaboration amongst team members but also serves as the front line of customer service. When selecting a business VoIP provider it is vital to ensure your firm’s needs are met today, and is capable of meeting the demands of tomorrow.

Today, Frost & Sullivan announced Nextiva’s efforts in innovation and the end-user experience earned the cloud communications provider the Frost & Sullivan Best Practices Award for Customer Service.

"Nextiva's concept of 'Amazing Service' represents a holistic approach to customer value built on the three pillars of reliability, ease of use, and excellent customer service," noted Frost & Sullivan Program Director Elka Popova. "It comes as no surprise that the company's partners describe its customer service as 'second to none'."

Annually, this award is given to a firm providing a service of exceptional quality and timeliness. Nextiva’s NextOS serves as the firm’s bedrock, offering unified communications and collaboration capabilities. From telephony, messaging and presence to the contact center, mobility and conferencing the business VoIP provider has the bases covered.

In addition, the firm provides all those leveraging its cloud applications with mobile access to telephony, as well as desktop phone and PC/Mac soft client access.

Its most recent endeavor in analytics shows the firm’s forward-looking nature. As moving forward many firms are seeing the benefit of data-driven decisions and this will serve as a nice value add. The beefed up reporting creates a productive and collaborative approach in-house, to ensure communications out of house meet exceptional service standards.

Nextiva provides customer and data monitoring via the Nextiva CRM system, which offers actionable insight into areas in need of attention in terms of customer satisfaction.  And, the business VoIP provider continuously updates its tracking to be deeply integrated with call data and agents on the frontlines to aid in improving the end experience.

From top to bottom, Nextiva created a culture of innovation aimed at improving end-user experience.  Popova proclaimed, "Technology innovation is a key tenet of Nextiva's customer service strategy," and the proof, as they say is in the pudding. And this Scottsdale-based firm is heating up in 2016.

Edited by Stefania Viscusi