Business VoIP Featured Article

How to Get the Most Value Out of Business VoIP Investment

March 07, 2016

By Susan J. Campbell, Business VoIP Contributing Editor

In the world of business VoIP, there’s a number of reasons why you set it and forget it. The connection – as long as you have enough bandwidth – remains strong, you enjoy seamless interactions and your cost of staying connected has likely gone down. The only challenge tends to be in getting the most out of the investment by using all of the capabilities available. If you’re a Nextiva customer, the company just made it a little bit easier.


A business VoIP provider, Nextiva recently announced that NextOS 3.0 Beta is available with a brand new dashboard to easily handle common tasks. Those who want to manipulate their system can easily long in to NextOS 3.0 from nextiva.com. For advanced features or call center services, customers are advised to continue to rely on NextOS 2.0 for now.

Through the newly designed, innovative dashboard, customers can change voicemail PINs with just one click; view the company directory; see, play and delete voicemail messages; review recent call history; and see all active features in one place. This kind of clarity available at the user’s fingertips can ease the business VoIP management process.

This latest release also offers a number of available calling features, such as call forwarding, calling name retrieval, busy lamp field to monitor the phone user of another user, alternate numbers to assign multiple numbers or extensions, do not disturb, location forwarding, custom ringback user, push to talk, selective call acceptance or rejection and many more.

While the calling features and the dashboard are a great addition to the business VoIP platform Nextiva offers, the bigger value is the solution itself. Companies are often finding markets today are crowded with a number of other companies offering the exact same thing. In order to set themselves apart, companies have to either drop prices or deliver an exceptional customer experience.

Competitive pricing is harder to achieve, even when costs are low. Implementing business VoIP is a great place to start as it streamlines the costs associated with phone systems and long distance calling. It also leverages the investments already made in the physical network infrastructure, while extending access to greater capabilities.

The exceptional customer experience is more easily achieved if the omnichannel experience is possible for all interactions. Business VoIP streamlines all communications on one platform, making omnichannel a reality for those who want to make the investment. As a result, the company can leverage their investments in business VoIP and omnichannel to set themselves apart.

In a market where the customer can too easily switch to another provider, it just makes sense to have the technology in place to make their sure their interactions are so amazing; they don’t want to go anywhere else. 




Edited by Maurice Nagle

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