Business VoIP Featured Article

Choice of Provider Matters in Business VoIP

June 29, 2015

By Susan J. Campbell, Business VoIP Contributing Editor

The introduction of new technology into the business environment can be both exciting and intimidating. Will it work as promised? Are vendors promoting real benefits or simply pushing marketing fluff? Does it make sense to make the investment or will users be mad about the change, seeing no value in the move? All of these questions and more could surround the decision to move to business VoIP.


Interestingly enough, business VoIP isn’t really a new concept. In fact, VoIP has been around longer than the smartphone or even Amazon, but mainstream adoption has been slow. In the business environment, a number of enterprises had legacy investments in extensive phone systems. Plus, the use of the Internet was just taking off a few short decades ago. The idea that you could trust your phone connections to the same network was something few could get their head around.

Today, more and more businesses are taking the leap into VoIP. While trepidation about the security, quality and reliability still exists, the mass adoption of cloud computing and hosted applications has helped drive the demand for new communications technologies. Nextiva is one company in the business VoIP space helping to make this change happen, delivering solutions that businesses need to prove the case for VoIP. The provider recently visited with a happy customer to gain a little more insight.

In this video testimonial, Defy Gravity, an indoor trampoline park based in Charlotte, North Carolina, shares their experience with Nextiva and business VoIP. Aside from offering a fun environment where users can jump, play dodgeball, shoot hoops and fall into foam pits, Defy Gravity recently added a ninja course with 13 obstacles, delivering fun for all ages. With an environment so inviting, the company expected the same from its VoIP provider, something its previous partner failed to deliver.

Now, the trampoline park relies on Nextiva’s cloud phone service to grow their business and communicate effectively with customers. The benefits they’ve realized from making this move include instant updates as one call to Nextiva’s support team facilitates the change. In addition to reliable customer support, all maintenance and service upgrades are handled by the provider at no additional cost. Plus, as the business grows, Defy Gravity can easily expand their platform, adding users and locations in just a matter of minutes.

In this particular case, the company in question didn’t have to make the decision to transition to VoIP, but instead find a provider who would deliver as promised. By switching to Nextiva, Defy Gravity is not only happy with the quality of support; the company also enjoys greater performance and capability to support a growing operation. 




Edited by Maurice Nagle

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