Cloud PBX Services Offer a Host of Benefits for Organizations Willing to Make the Leap

There is a lot of misinformation and hype surrounding the pros and cons of cloud-based applications and services. Organizations are often reluctant to migrate to the cloud based on perceived security issues, questions about whether there is a justifiable ROI and entrenched attitudes about keeping things “in house” and on premises.

When it comes to cloud-based communications solutions like PBXs, there is even more reluctance. The PBX has traditionally been a straightforward box that resides on the premises and the cloud-based PBX model completely changes the game. Yes, traditional PBXs can prove to be costly and time consuming in terms of equipment maintenance and upgrades and time and money spent managing and administering a highly specialized hardware and software solution. But this is how the phone system has always been handled and the thought of migrating this function to the cloud can be daunting.

A recent article from UniVoIP, an LA-based business phone service provider offering hosted cloud PBX phone services, addresses some of the myths surrounding cloud-based PBXs and dispels a lot of the misinformation and rumors.

Those at least somewhat familiar with the cloud know that one of its main benefits is cost savings. This one can’t be argued, and moving from a CAPEX spending model in which equipment must be continuously purchased, managed and maintained to an OPEX model that is easily budgeted for on a regularly basis yields massive savings over the long term. Even the federal government understands this and is looking at saving a whopping $18.9 billion annually by simply moving some of their IT functions to the cloud.

But cost savings are just the tip of the iceberg when it comes to cloud computing benefits, and that is especially true in the case of the cloud PBX model. In a nutshell, delivering PBX services via the cloud offers better reliability, faster implementation times and a large amount of flexibility and adaptability. The cloud enables a lot of personalization and customization so that customers can get exactly what they need out of their phone system without having to deal with making highly technical modifications.

Security issues always give organizations pause when considering a move to the cloud, but most cloud communications providers make security a priority and employ professionals to monitor their environments around the clock. It’s in cloud providers’ best interests to ensure their infrastructure is secure just as much as it’s in their customers’ interests.

Another myth surrounding cloud PBX services is that voice performance and quality may not be up to par. Massive advances in IP call control and QoS monitoring have fixed what were once issues with latency and lag and calls made via the cloud are generally very high quality.

Making the move to the cloud in any capacity is an understandably big leap for most organizations. But given all of its benefits and relatively low risk factor, it’s becoming a no brainer. And cloud PBX services are a wonderful example of all the advantages of the cloud services model and how it can benefit organizations of any size.